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Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
981 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 22, 2018
Best car buying experience ever. Sales man Dante went above and beyond. I'm one happy customer. Unlike other dealership I didn't get the mean stare down. Nothing but great service. Sales man Dante went above and beyond. I'm one happy customer. Unlike other dealership I didn't get the mean stare down. Nothing but great service. More
by Assistant09
Employees Worked With
J Baird and Dante Burt
August 21, 2018
Very efficient transaction. I purchased a vehicle out of state. Transaction was smooth and staff was very friendly and knowledgeable. I would definitely purchase another vehicle I purchased a vehicle out of state. Transaction was smooth and staff was very friendly and knowledgeable. I would definitely purchase another vehicle from this dealership in the future. More
by Broncos32
Employees Worked With
Doug Eichorn
August 20, 2018
Great experience Yes, buying a new vehicle is never fun. I won't go into details on the well know headaches of the process, and rather just focus on the process with Yes, buying a new vehicle is never fun. I won't go into details on the well know headaches of the process, and rather just focus on the process with this dealership and staff. GREAT! Everyone was so friendly and really worked to get us the deal we wanted. From sales person to sales manager, they all took the time to explain numbers and dig to find every rebate possible. On the finance side it was smooth and easy and not pushy when we declined extended warranties. We will for sure be back here when we are in the new car market again! Thumbs up to Freddie and Thayer! More
by Linzysaz
Employees Worked With
Freddie Washington, they let (in finance), Todd (I think that was sales managers name)
August 16, 2018
Easy Breezy Had a great experience. The Bill Luke team made the process smooth, and their no pressure atmosphere was much appreciated. I would recommend them to f Had a great experience. The Bill Luke team made the process smooth, and their no pressure atmosphere was much appreciated. I would recommend them to friends and family. More
by Not from Phoenix
Employees Worked With
Amber Markoski, Lionel Hebert
August 16, 2018
Great service and staff at Bill Luke! I truly enjoy the service that Bill Luke offers. Bruno is a great sales member and always finds the best vehicle for my family and I. We have done ser I truly enjoy the service that Bill Luke offers. Bruno is a great sales member and always finds the best vehicle for my family and I. We have done service with Bill Luke for over 5 years now and we still love the great environment purchasing a vehicle there. So easy and no haggling like at other dealerships! Greatly reccomend purchasing your next car or truck at Bill Luke! Thank you so much Bruno and staff for your patience and great service! More
by Runapoles
Employees Worked With
Bruno
August 16, 2018
Complete S@&T show Sales rep was great finance person was a complete jerk we walked out of the deal only to be called back later excepting the deal we offered. Then our Sales rep was great finance person was a complete jerk we walked out of the deal only to be called back later excepting the deal we offered. Then our Vin number got mixed up with another person’s Vin number and basically they thought we sold the car and we lost our warrantee. Then we realized the back up camera was not a part of the original vehicle which they never told us about. And was not covered under our warranty The GM did call us and made it right but I would definitely use somebody else More
by AB
Employees Worked With
I don’t remember
August 13, 2018
UNHEARD OF! I stopped by to see if the internet price was the real price. Guess what: IT WAS! No bait and switch, no extra add on sticker, no hard sell. I bought I stopped by to see if the internet price was the real price. Guess what: IT WAS! No bait and switch, no extra add on sticker, no hard sell. I bought it, not really intending to, but the transaction could not have been smoother. Oh yeah, and the price was crazy good. Looking for a dealer that stands out from the crowd? You found it. Would certainly buy again from them. More
by madal
Employees Worked With
Amanya Aubrae, Jason Tiek
August 10, 2018
Sales rep was great Great service ,got what I wanted at a reasonable price and the representatives were all very friendly. Overall good selection of cars. Financing was g Great service ,got what I wanted at a reasonable price and the representatives were all very friendly. Overall good selection of cars. Financing was great helping me understand. More
by Cesar13
Employees Worked With
Dwight, Santiago Martinez
August 09, 2018
Pacifica All staff were friendly and professional Great price! Ample selection of vehicles ! Randy went to great lengths to assist us in every way. Thayer exp All staff were friendly and professional Great price! Ample selection of vehicles ! Randy went to great lengths to assist us in every way. Thayer explained the process in great detail! More
by Jermar55
Employees Worked With
Thayer park, Jason Tiek
August 06, 2018
Never Again First, I will say that I have not been in a car dealership for over 30 years because of the greediness of these institutions. I am now retired and we First, I will say that I have not been in a car dealership for over 30 years because of the greediness of these institutions. I am now retired and we were in need of a newer car at a reasonable price. We found that Bill Luke Chrysler had a few hail damaged cars at reasonable prices. Since we were interested in price more than looks we decided to check it out. We arrived at the dealership and were greeted, more like met by no less than 5 individuals before we got into the showroom. After telling one of them what we were interested in we finally got into the showroom. After test driving three different cars we decided on a 2017 Hyundai Elantra with less than 30,000 miles and hail damage on the top and on the hood. We were told that if we financed the car with them we would receive an extra 1,000 off. We were told that we had to finance for a minimum of 4 months and then we could pay it off to get the discount. During this time I was beginning to get extremely tired and probably didn’t ask the right questions. Just a few of the things they tried to hide from us were as follows: We found out later that the interest was 6.5%. That is ridiculous with credit score of 818. We only got 1 key for the car and it will cost around $80 to get another one made. The salesman said he would try to get another few hundred off but never did that. Well, long story short, we will pay it off in four months and the hail damage is being taken care of. My wife likes the car but we will NEVER go to Bill Luke Chrysler again. Partly because of the high interest rate and partly because of the way we were not told all of the details of the loan. I guess that is the only thing some people know about making money. Just cheat others. I can guarantee that we will NEVER go to this dealership again to get a car and would not recommend ANYONE going to this dealership. More
by Glucker
Employees Worked With
Josue Roman Ortiz
