Bill Luke Chrysler Jeep Dodge & Ram

Just bought a new 2024 Dodge Ram 2500 . They sold the vehicle with a broken door handle and have had the vehicle in the shop several times and have yet to fix it! But the worst part is the They sold the vehicle with a broken door handle and have had the vehicle in the shop several times and have yet to fix it! But the worst part is the way they treat you they have no respect or regard for others at all !! They think they are above you and never call you back Then the way they speak to you ! I will be speaking to someone about this!, More

Worst costumer service ever. They don’t reply after you got your car back. Completely dismissed me and my concerns when I needed my car after a week of no progress or communicati They don’t reply after you got your car back. Completely dismissed me and my concerns when I needed my car after a week of no progress or communication. They were waiting for me to just pick it up. I chose this dealership because they sold me my car but they did me a disservice today. This car has been nothing but problems for me and they won’t even take the time to fix it so I can be on my way. Nobody is that far behind. They just rather your warranty expire or have you waste more money on their rental company. Very hurt and upset and their blatant negligence for loyal customers More

Took my 2016 Hellcat there for service and got a call at 1130pm that a homeless person was sleeping in the car, went down there to press charges. I DIDN'T WANT THE CAR BACK, so I actual gave them a chance a 1130pm that a homeless person was sleeping in the car, went down there to press charges. I DIDN'T WANT THE CAR BACK, so I actual gave them a chance and traded it in for a 2022 Redeye challenger. Brought it in last week to have glass vacuumed out of the door and when I got it back it was low on gas and 2 days later the handle broke!!! They wanted to send a guy back and drive it from Tempe to the dealer!!!! Totally unacceptable!!! This place, In my opinion, has gone downhill!!! After buying 7 cars in the last 4 years there, I AM TAKING MY BUSINESS ELSEWHERE AND AS FAR AS THIER SERVICE DIRECTOR GOES, HE'S OKAY WITH IT!!!! FAMILY BUSINESS MAYBE, FAMILY VALUES, A BIG NO NO!!! More

Basically, I wasted a portion of my life with the pressure of making sales and the lies that follow. I now owe $20,500 for a 2017 Kia Sportage that's only worth $11,000 for not disclosing any informa pressure of making sales and the lies that follow. I now owe $20,500 for a 2017 Kia Sportage that's only worth $11,000 for not disclosing any information. Upon my purchase, I believed this vehicle was in proper working order and met a certain quality standard. After experiencing recurring issues, specifically the engine itself blew and cylinder 3 keeps having a misfire, misfire in compartment #2, and the moon roof will not close all the way, and your services I paid for extra were not able to receive and couldn't get them, such as the detailing of the car inside and out buffing it scratches, etc., I returned the car for repairs to your dealership and later to an authorized Kia service center. Unfortunately, the problem persists, creating ongoing inconvenience and financial strain. More

Test drove a car and then went back to buy it. When they gave me the pricing, it was $3,000 more than what it had been listed for before. I understand prices fluctuate, but when I told them what t When they gave me the pricing, it was $3,000 more than what it had been listed for before. I understand prices fluctuate, but when I told them what the price had been they didn't believe me. They went and checked their computer systems and came back and said "You're right, but the price was a mistake, so we're not going to honor it." They could of course say this with every price on the website. During a previous experience looking at a different car, the salesman didn't seem to care about our time, didn't explain any of the process, and made my wife and kids uncomfortable. It seems this dealership only cares about money and do not their customers. More

As soon as the sale ends, so does any support. My 2025 Ram 1500 started having electrical issues 29 days after buying it. Asked Bill Luke for a loaner just until Chrysler could confirm the work My 2025 Ram 1500 started having electrical issues 29 days after buying it. Asked Bill Luke for a loaner just until Chrysler could confirm the work would be warrantied and rental companies would actually be open. Bill Luke offered no solution and refused to provide a loaner. Remember you’re just a check to the people at Bill Luke. Don’t buy the new Ram 2025, I’m not the only one with these electrical issues. More

Worst dealership ever. Terrible salesmen!! Don’t want to make a sale. Offered us half for our vehicle what every other dealership offered us. Literally the worst dealership Terrible salesmen!! Don’t want to make a sale. Offered us half for our vehicle what every other dealership offered us. Literally the worst dealership I have ever been to in my life. Also they advertise prices online but when you get there they have a higher list price. More

We had the displeasure of trying to buy a used vehicle from Bill Luke over the weekend. My husband had worked out the deal over the phone with one of the internet managers Jamie Damanti. We had all the nu from Bill Luke over the weekend. My husband had worked out the deal over the phone with one of the internet managers Jamie Damanti. We had all the numbers and payment information in hand and told him we will be in shortly. We then packed up our toddler and drove an hour to the dealership to finalize and sign the paperwork. When my husband arrived he was passed off to Shane who the dealership put in the position to deliver the news “we already sold the car to someone else” Jamie who we had been working with didn’t even have the decency to speak with us himself. No one called us to tell us the vehicle wasn’t available any longer nothing. We arrived at the dealership an hour and a half after the deal was sent over to us. They offered to show “comparable vehicles” however, we were looking for something specific, and there was nothing “comparable” in their inventory. It’s absolutely ridiculous they wasted everyone’s time. More

Zero Stars tried to buy at advertised and emailed price. Which says everyone's price on it. I even went up to 24k out the door. No Go, Best price they would give is $25,600 which is $4,600 above asking pric Which says everyone's price on it. I even went up to 24k out the door. No Go, Best price they would give is $25,600 which is $4,600 above asking price. Also Beware they are going to add 400 for window tint on top of whatever price they wanna make up... Next stop Fair trade commission and Bbb... Enjoy your reviews More