Bill Luke Chrysler Jeep Dodge & Ram

These guys are con artists trying to squeeze every penny I had been looking to buy a Ram 2500, 2 weeks ago they listed a smoking deal on a new truck. I printed the add and visited ready to purchase, the sal I had been looking to buy a Ram 2500, 2 weeks ago they listed a smoking deal on a new truck. I printed the add and visited ready to purchase, the salesman said it was a fleer truck for the state of AZ listed by their system in error. He tried to sell me a way more expensive truck-no deal. A couple weeks later I saw a preowned truck that interested me, I contacted them and tried to square up the deal before heading down there. They play hard ball trying to keep their profit margin high. They sent me a link for a KBB “guaranteed offer”, once I saw their figures the guaranteed offer was nowhere close. I talked to the manager Jerry A who gave me so bs answer. I advised him that I kept seeing their bait and switch attempts and it was clear their practices are shady. I went down to see the truck anyway. When I was there he got within $500 of my offered amount to buy, but after seeing the truck I decided it wasn’t for me so I was ready to head on over to Earnhardt CJD to look at their new power wagon to which I had an offer to buy price already. He asked to look at the offer and said he would match it with a similar truck. They tried to make a deal work for about 2 hrs finally came back and said we’ll offer you this power wagon but it’s $2500 more than Earnhardt because it had more features. I agreed on price, so they pulled credit. They came back and gave me the spill that my credit was low so I was looking at a 9.99 rate. They showed me my fico was 620. I declined. The sales man said we’ll find your own financing and come back tomorrow, I asked if I found my own financing if they would increase the price since they supposedly discount $1k for financing with them. He said no. Next day I got my bank to preapprove with a rate under 5%. I contacted Jerry A with the preapproval and asked what the next step was he said they were still looking at their financing he would let me know. Once I was ready to head over I called and asked what was going on he said that their finance offer was 8.25%, that I could use my financing but I would pay $1k extra. I was upset because I had put all that effort into making the deal happen and now they were not honoring the price agreed upon the previous night. I went to Earnhardt CJRD and made a deal on a better equipped truck paid a little bit more but I got the price I wanted. Oh yeah they also pulled my credit and they showed me a fico of 660. Be careful with Bill luke their lower prices listed are not always the lowest, it almost seems like they manipulate the fico to upsell the rate in order to take a cut! Jerry A is a weasel in my opinion! More

Piss Poor Experience Normally stay away from large dealerships like this one because they treat you like a number instead of a customer. The "salesman" said multiple times Normally stay away from large dealerships like this one because they treat you like a number instead of a customer. The "salesman" said multiple times, we sell 900 cars a month here, I don't need to make sale. Ended up finding a deal late the first day I went in, told him I wanted it, run numbers, had cash for payment in hand etc...didn't receive a call the next day regarding status or if we had run numbers or anything. Finally calls me at 4 on the third day, says the deal was approved, ran my credit to lenders multiple times and says it's all ready in finance. I get there and am literally signing the papers and he says, "oh we sold this car just now." The guy claimed he had been calling me, but couldn't even show me a call history after he swore up and down he called me ALL DAY. Then they couldn't even apologize for making inquiries on my credit for no reason if they knew the car was being sold. Piss poor attitude by Tony the salesman and overall complete lack of integrity by Bill Luke management. Will not return or recommend anyone wasting their time there. More

Shane is a great salesman, company policies need work Walked in with an approved $50,000 loan, was asked to do a back up contract and they ran credit inquiries that were unnecessary since we already had t Walked in with an approved $50,000 loan, was asked to do a back up contract and they ran credit inquiries that were unnecessary since we already had the loan from another lender. More

Great Kris was great!!!! She was very helpful in selecting the right car for my son and saving me money by recommending a good financing strategy Thanks!! Kris was great!!!! She was very helpful in selecting the right car for my son and saving me money by recommending a good financing strategy Thanks!!! More

Toyota Tacoma Excellent customer service Bill live Dodge Jeep RAM excellent everybody involved had a great experience. Mo was great help going over my vehicle. Reco Excellent customer service Bill live Dodge Jeep RAM excellent everybody involved had a great experience. Mo was great help going over my vehicle. Recommend this place More

Best dealership experience Had a good overall experience. Sales rep was patient and helped alot. Finance guy was very detailed and made sure I understood everything. Wont buy a Had a good overall experience. Sales rep was patient and helped alot. Finance guy was very detailed and made sure I understood everything. Wont buy a car anywhere else than Bill Luke. More

Kary Paz Very friendly staff, good inventory selection, amazing finance procedure, long time customer have purchased at least 4 cars with Bill Luke and will re Very friendly staff, good inventory selection, amazing finance procedure, long time customer have purchased at least 4 cars with Bill Luke and will refer others to go to them when looking for a car More

Happy I was very happy with the experience. Doug was great , he never tried to get me to agree to something I wasn't looking for . He has a great personalit I was very happy with the experience. Doug was great , he never tried to get me to agree to something I wasn't looking for . He has a great personality . I was nervous and he made it easier to do . Great service! Thanks Doug ! More

Great salesman Victor g Great dealership my third new truck there and everyone has been positive and not the normal frustrating attitude found At almost all car dealerships I Great dealership my third new truck there and everyone has been positive and not the normal frustrating attitude found At almost all car dealerships I have visited More