
Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
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Great Experience Brian Kelsven and Tony Sanders were very helpful and knowledgeable. They had answers to all my questions and the buying experience was smooth. I would Brian Kelsven and Tony Sanders were very helpful and knowledgeable. They had answers to all my questions and the buying experience was smooth. I would recommend them to my friends and family. More
AWESOME EXPIERENCE I bought a 2016 CPO RAM and brian kelsven really made me understand my vehicle paired my phone and was extremely easy to talk to with defiantly a peop I bought a 2016 CPO RAM and brian kelsven really made me understand my vehicle paired my phone and was extremely easy to talk to with defiantly a people person! More
Week Later So it's been 6 days since I signed the paperwork for a car and they said they will have to overnight docs to my cosigner and get them back before I ca So it's been 6 days since I signed the paperwork for a car and they said they will have to overnight docs to my cosigner and get them back before I can even touch the car. When your a first time buyer you want to drive out the same day. Now I'm still waiting until Monday a week later for it. Regretting a bit doing business here when someone offered a simple faster process. More
"Scam artists, bait and switch tactics. Buyer Beware" Worst experience you can have at a dealership. I contacted them about a GMC Yukon that was priced at $41k and they give you a $1000 discount if you fi Worst experience you can have at a dealership. I contacted them about a GMC Yukon that was priced at $41k and they give you a $1000 discount if you finance. So I contacted the dealer to purchase the vehicle, they upped the price on me by $2000 and wouldn't honor the price posted on Autotrader, CarGurus and their OWN website. How can you do that to a customer buying a $41,000 vehicle? I called reception multiple times and asked to speak to manager Drew and the female manager, but they wouldn't pick up my phone or call me back. My sales person was Amber, I let her know that I will be posting a review about my horrible experience and she did not seem to care what so ever and just hung up. STAY AWAY FROM THESE SCAM ARTISTS and do not fall for their ticks. You have been warned of their tactics More
Great no-nonsense one-on-one service I bought a Lexus, and my salesperson, Carlos Garcia, made me feel like he was on my side all throughout the process, he was never pushy and willing to I bought a Lexus, and my salesperson, Carlos Garcia, made me feel like he was on my side all throughout the process, he was never pushy and willing to meet my demands. More
Horrible I would not recommend this dealership to family or friends its a mess what i went through was a horrible experience for my first vehicle purchase. Fir I would not recommend this dealership to family or friends its a mess what i went through was a horrible experience for my first vehicle purchase. First, i had to open a brand new policy with a brand new insurance company just so they physically have a card with my name on it so i can drive off the lot. Now its costing me more $ for cancelling fees! After 3 long hours of handing them a document we work out the financial part and was told to fax in my paystubs for the bank and am told everything is ok i can take the vehicle home and dont worry about anything. then next morning i get a call am sorry u were not approved so i drive 30 miles one way to return the vehicle. Once am there they say sorry u were approved take the vehicle and i drive 30 miles bck home. they hand over a 2014 jeep wrangler with a chipped windshield and on my way home the chip makes a crack no to big but its visible. Ehen returning the vehilce they charge me. If u buy a vehicle make sure everything is final without xxxxxxxx games first its a yes than its a no never will i ever give bill luke my business More
'17 Ram 1500 I recently purchased a 2017 Ram 1500. My overall experience at Bill Luke was quite good. my Salesman "Tank" was fantastic. You can really tell that Ta I recently purchased a 2017 Ram 1500. My overall experience at Bill Luke was quite good. my Salesman "Tank" was fantastic. You can really tell that Tank really did care and wanted you to receive the best deal possible. When it came down to the finance process. I am currently rebuilding my credit and the finance manager Tyler Martin really worked hard to get me approved. After a couple hiccups, i was finally able to comfortably walk away with a brand new truck. More
Employees took money from my car I took my car to bill luke to get fix and the person that was fixing my car took was taking money that I had on my car it was $20 in change its not ab I took my car to bill luke to get fix and the person that was fixing my car took was taking money that I had on my car it was $20 in change its not about the money it's that it happened at bill luke that's professional if that's professional I don't ever want to take my car back to them and Kevin the manger from body shop all he told me was OK il see in to it that's all he told me More
Greedy dealership!! Stay away. Everything went south the second they appraised my car 4k under what Kelly Blue book had it at. When I asked why, I got some story about them being a Everything went south the second they appraised my car 4k under what Kelly Blue book had it at. When I asked why, I got some story about them being a wholesaler, which is code for they don't accept trade-ins unless there is a huge profit margin to be made. Then the financing began...they referenced things on my credit that didn't even exist; as I had just pulled the entire report before I got there. All in all...maybe the worst dealership I've ever been to. Not only did they misrepresent my credit report, but that were incredibly insulting with their low-ball offer on my car. More
Not interested in Selling Me a Car Live 2 hours away from this Dealership, found the exact car I was looking for, was trying to come to an agreement on a lease before I drove down there Live 2 hours away from this Dealership, found the exact car I was looking for, was trying to come to an agreement on a lease before I drove down there. Response was slow and did not seem to value me as a customer. Despite several attempts on my end.... no follow through on their end. More