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Bill Luke Chrysler Jeep Dodge & Ram

Phoenix, AZ

3.9
981 Reviews

2425 W Camelback Rd

Phoenix, AZ

85015

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Showing 981 reviews

February 28, 2017

Great Experience Brian Kelsven and Tony Sanders were very helpful and knowledgeable. They had answers to all my questions and the buying experience was smooth. I would More

by cheryl nichols
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Sanders and BrianKelsven
Mar 07, 2017 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Thank you for leaving a great review.

February 25, 2017

AWESOME EXPIERENCE I bought a 2016 CPO RAM and brian kelsven really made me understand my vehicle paired my phone and was extremely easy to talk to with defiantly a peop More

by Tyler Rodriguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian kelsven
Mar 07, 2017 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Thanks for sharing! This is exactly what we aim for.

February 24, 2017

Week Later So it's been 6 days since I signed the paperwork for a car and they said they will have to overnight docs to my cosigner and get them back before I ca More

by Shau.records
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/a
Mar 07, 2017 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are disappointed to read that your recent experience was not satisfactory. We apologize for the inconvenience of the required paper work for your vehicle purchased. At Bill Luke our focus is to provide consumers excellent customer service. Please contact us at 602-249-1234 to discuss your concerns in confidence.

February 17, 2017

"Scam artists, bait and switch tactics. Buyer Beware" Worst experience you can have at a dealership. I contacted them about a GMC Yukon that was priced at $41k and they give you a $1000 discount if you fi More

by Sam Y
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amber
Mar 07, 2017 -

Bill Luke Chrysler Jeep Dodge & Ram responded

I am sorry for your dissatisfaction. This has been our pricing for years and it is clearly illustrated on our website. Buyers can pay cash if you wish, but if you do you are not eligible for the $1000 finance bonus cash included in our finance price.

Mar 07, 2017 -

Bill Luke Chrysler Jeep Dodge & Ram responded

I am sorry for your dissatisfaction. This has been our pricing for years and it is clearly illustrated on our website. Buyers can pay cash if you wish, but if you do you are not eligible for the $1000 finance bonus cash included in our finance price.

February 14, 2017

Great no-nonsense one-on-one service I bought a Lexus, and my salesperson, Carlos Garcia, made me feel like he was on my side all throughout the process, he was never pushy and willing to More

by MBA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Garcia, Ricardo Juca, Brian Kelsven
Feb 20, 2017 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We're glad you enjoyed purchasing your car with Carlos! Thank you for your kind review. We look forward to serving you again!

February 01, 2017

Horrible I would not recommend this dealership to family or friends its a mess what i went through was a horrible experience for my first vehicle purchase. Fir More

by Lizsanchez45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lucio , Steve
Mar 07, 2017 -

Bill Luke Chrysler Jeep Dodge & Ram responded

I your experience was a negative one and I am we couldn't come to a deal but if anything should change, please contact us 602-249-1234.

December 18, 2016

'17 Ram 1500 I recently purchased a 2017 Ram 1500. My overall experience at Bill Luke was quite good. my Salesman "Tank" was fantastic. You can really tell that Ta More

by CMJust5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Martin, Tank Wallace
Dec 22, 2016 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We're so glad everything went smoothly, with your new purchase! It's definitely our goal to make sure you have the best experience possible. We look forward to working with you again!

October 26, 2016

Employees took money from my car I took my car to bill luke to get fix and the person that was fixing my car took was taking money that I had on my car it was $20 in change its not ab More

by Ed one1
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Tiek
October 16, 2016

Greedy dealership!! Stay away. Everything went south the second they appraised my car 4k under what Kelly Blue book had it at. When I asked why, I got some story about them being a More

by nhrita21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terrence Carter
Nov 08, 2016 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so sorry to learn that your experience with our dealership was a negative one. We'd like to learn more about what happened. Please contact us at 602-249-1234.

September 17, 2016

Not interested in Selling Me a Car Live 2 hours away from this Dealership, found the exact car I was looking for, was trying to come to an agreement on a lease before I drove down there More

by Sakalbiyn
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Internet sales...
Oct 05, 2016 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Your feedback was essential to realize this flow in our system and we are taking all the necessary precautions to eliminate this and similar issues from happening again. We know you have many options when buying a vehicle and want it to be with us. Please contact us at 602-249-1234 and ask to speak with the Internet Sales Manager if we still can assist you.

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