
Bill Luke Marana
Tucson, AZ
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 246 reviews
Salesman was helpful, financing guy spoke way too fast, aggressively, and his mood changed immediately after we wouldn't pay for the extras. Also, they sent us away in the $30,000 vehicle that we just boug aggressively, and his mood changed immediately after we wouldn't pay for the extras. Also, they sent us away in the $30,000 vehicle that we just bought with a quarter tank of gas More
David and rocky are the best. They were so helpful in getting me the best deal on a car I had my eye on. They were so nice, not pushy at all. Best car buying experience ever They were so helpful in getting me the best deal on a car I had my eye on. They were so nice, not pushy at all. Best car buying experience ever More
Very professional - Diana was very helpful without wasting a lot of our time.- told us what they had in stock and what was in transit. wasting a lot of our time.- told us what they had in stock and what was in transit. More
Bill Luke Marana is a very clean area. The salesman are all very professional and were quick to help. They are very knowledgeable of the job required. The salesman are all very professional and were quick to help. They are very knowledgeable of the job required. More
Diana was phenomenal and made the process of choosing and buying smooth and fulfilling. I also enjoyed the amenities provided and the courteousness of everyone. buying smooth and fulfilling. I also enjoyed the amenities provided and the courteousness of everyone. More
Exceptional service! Helped me find a great deal on a car! A straight to the point, no nonsense guy. Helped me find a great deal on a car! A straight to the point, no nonsense guy. More
Bill Luke Marana was absolutely amazing. Everyone in there is so welcoming and nice. We had Nick as our salesman and he was fantastic! Everyone in there is so welcoming and nice. We had Nick as our salesman and he was fantastic! More
As a car buyer, My experience left me disappointed and frustrated. I purchased a "new" car (5,000 miles) from the Bill Luke Marana used car dealership, excited about the prospect of driving off with a rel frustrated. I purchased a "new" car (5,000 miles) from the Bill Luke Marana used car dealership, excited about the prospect of driving off with a reliable vehicle. However, my enthusiasm quickly waned when I realized that I wouldn't receive a second backup key. Here’s why this situation was less than ideal: 1. Lack of Preparedness: When you buy a "new" car, you expect the dealership to be well-prepared. Unfortunately, in my case, they failed to provide a second key. It’s not like I was asking for something extravagant—I simply wanted a basic necessity. 2. Risk of Losing the Only Key: Having just one key is nerve-wracking. What if I misplace it? What if it gets stolen? Suddenly, my joy of owning a new car turned into anxiety about safeguarding that single key. 3. Costly Replacement: The dealership’s response? “You can always get a replacement key later.” But here’s the catch: getting a replacement key is expensive. It involves specialized programming equipment, and the dealer charges a premium for it. Why should I pay extra for something that should have been included? 4. Customer Service Letdown: When I raised my concern, the dealership’s attitude was lackluster. They brushed it off as if it were a minor inconvenience. No apologies, no effort to rectify the situation—just a dismissive response. In summary, my car-buying experience was marred by the absence of a second backup key. It’s disappointing that a dealership, which prides itself on customer satisfaction, fell short in such a basic aspect. If you’re considering buying from them, be aware of this potential pitfall. As for me, I’ll be looking elsewhere for my next car purchase. More
Everyone was really nice and our sales person helped us out on the car we wanted I would highly recommend this place and our sales person again out on the car we wanted I would highly recommend this place and our sales person again More