Bill Luke Santan

I placed a $1,500 deposit on a pre-owned vehicle at Bill Luke Santan. Before traveling out to Phoenix to inspect the vehicle, I looked further into their “certified” labeling (which comes with no manufactur Luke Santan. Before traveling out to Phoenix to inspect the vehicle, I looked further into their “certified” labeling (which comes with no manufacturer support) and reliability concerns and decided not to move forward with the purchase. I promptly notified them that I was canceling the transaction, but since then, the dealership has completely ignored all of my follow-up emails regarding my refund. It is frustrating to deal with a business that cuts off all communication the moment a sale falls through. Fortunately, American Express is handling the chargeback dispute, but forcing a customer to dispute a charge just to get a straightforward refund on a canceled, uninspected deal is poor customer service. Save yourself the headache and take your business elsewhere. More

Dealer refused to allow an independent pre-purchase inspection. Said their policy was to afford me the opportunity to hire their preferred third-party inspector to inspect the vehicle. Third-party ≠ in inspection. Said their policy was to afford me the opportunity to hire their preferred third-party inspector to inspect the vehicle. Third-party ≠ independent. More

We had a great experience with Bill Luke Santan. Our salesperson, Blake C., was awesome as well as Pete and Isaac. Blake took care of us, was courteous, worked with us, explained the process and had Our salesperson, Blake C., was awesome as well as Pete and Isaac. Blake took care of us, was courteous, worked with us, explained the process and had great patience. We even financed with them because their rate was lower than my bank's loan rate. I would highly recommend them. Thank you Bill Luke Santan and your team. More

everyone kind . . you go above and beyond to help the customer Brian was our salesman! He was amazing! I would definitely recommend Bill Luck Santan ! . you go above and beyond to help the customer Brian was our salesman! He was amazing! I would definitely recommend Bill Luck Santan ! Thank you for the Good Experience.. Doreen Powers & Matt Coffman More

We had a great experience buying our 2026 ram 2500. Steven helped us and made the process very very smooth. Steven helped us and made the process very very smooth. More

The ego of the sales manager ruined the deal. Everyone understands the dealership needs to make money, but the attitude of the sales manager made me go elsewhere. Everyone understands the dealership needs to make money, but the attitude of the sales manager made me go elsewhere. More

This is the third car I’ve purchased from Bill Luke. I continue to come back because of the customer service and inventory. We worked with Spencer and he was extremely helpful. We had to leave for an ap I continue to come back because of the customer service and inventory. We worked with Spencer and he was extremely helpful. We had to leave for an appointment but they worked behind the scenes so when we got back we went straight into the closing. No waiting. As always, everyone was great More

The worst. I didn’t even buy a car here - I wanted to - but the lack of any response was super disappointing. I tried calling, leaving voicemails, texting, em I didn’t even buy a car here - I wanted to - but the lack of any response was super disappointing. I tried calling, leaving voicemails, texting, emailing, submitting inquiries through their website, and chatting with their ChatGPT over the course of two weeks and no one could be bothered to respond to me. I even escalated it to a manager, was given a voicemail, and never got a call back. I finally got a response by email from Bianca telling me that the car I was interested in, and had attempted to begin purchasing on their website, even completing the financing application online, had been sold from under me. I had asked during that two weeks if I could put a deposit to hold the vehicle while we were finalizing details - no response. They got their money from someone else and that’s why I didn’t matter. I will never do business with a company like this. If this is what they consider customer service before a purchase is ever even made, I would never want to deal with them afterward. More

My sibling got a vehicle from this dealership and I'm glad I did too. xxxx good service glad I did too. xxxx good service More