Bill Luke Santan

The worst. I didn’t even buy a car here - I wanted to - but the lack of any response was super disappointing. I tried calling, leaving voicemails, texting, em I didn’t even buy a car here - I wanted to - but the lack of any response was super disappointing. I tried calling, leaving voicemails, texting, emailing, submitting inquiries through their website, and chatting with their ChatGPT over the course of two weeks and no one could be bothered to respond to me. I even escalated it to a manager, was given a voicemail, and never got a call back. I finally got a response by email from Bianca telling me that the car I was interested in, and had attempted to begin purchasing on their website, even completing the financing application online, had been sold from under me. I had asked during that two weeks if I could put a deposit to hold the vehicle while we were finalizing details - no response. They got their money from someone else and that’s why I didn’t matter. I will never do business with a company like this. If this is what they consider customer service before a purchase is ever even made, I would never want to deal with them afterward. More

My sibling got a vehicle from this dealership and I'm glad I did too. xxxx good service glad I did too. xxxx good service More

Thank you Spencer. Truly appreciate your professionalism and help throughout the buying process. Thanks again. Truly appreciate your professionalism and help throughout the buying process. Thanks again. More

I had a great experience buying my pickup there. Ramon Hernandez was very friendly and business like. Finance man- Brian- I think, was very nice and fast! All went well. Ramon Hernandez was very friendly and business like. Finance man- Brian- I think, was very nice and fast! All went well. More

I bought my car from Bill Luke San Tan because it was exactly what I had been looking for over the last 3 years. The price seemed fair for a "Buy Back". I tried to negotiate the Doc Fee and Window tintin exactly what I had been looking for over the last 3 years. The price seemed fair for a "Buy Back". I tried to negotiate the Doc Fee and Window tinting but was told that the company would not budge on those items. Because the car was exactly what I was looking for, I "sucked it up" and paid those fees. Of note, the Doc Fee of $699 was the highest I had encountered in looking for a used car. My first real issue came with the pre-installed tracking device that I requested be completely removed before I took the car home. I was told this would happen. After I paid for the car and was ready to leave, I wanted to confirm that the tracker had been completely removed. I was then told by Tristan (my sales person) that it had been disconnected but not removed. If I wanted it removed, I would need to go to another Bill Luke Dealership to have it removed completely. Since San Tan was over 100 miles from my home in Tucson, I begrudgingly accepted that offer. When I contacted the Bill Luke Dealership in Marana (Roman), I was told that Service did not remove this device and to call Joey who did this job for them. When I contacted Joey, he told me that he did not come to Tucson (he is stationed in the Phoenix area) and that I should call Chris. When I spoke with Chris, he said he only came to Tucson on Wednesdays. He met me in a local Costco parking lot to remove the tracking device and wiring. The next issue relates to the window tinting. I incorrectly assumed that when one pays $399 for the obligatory window tinting, all the windows would be tinted according to state and local laws. As it turns out, Bill Luke will not tint any windows that have privacy glass. In checking on line, that appears to be a Bill Luke policy and not a hard and fast Arizona law. Because my car has rear window privacy glass, the only windows tinted were the front driver and passenger door windows. I felt that $399 for just 2 windows to be tinted was unreasonable (in getting some other detail work done on the car, I was told I could get all the windows tinted for that price) and was never told this when I bought the car. I called the dealership in San Tan and spoke with a Sales Manager named Daniel. He said that Bill Luke Marana could possibly tint the windows and he would help facilitate. I made that appointment but after they looked at the car, they told me that Bill Luke policy was no tinting of privacy glass. I called back Daniel and was told that there would be no refund on the tinting cost even though only 2 windows were tinted. My last issues have to do with preparing the car for resale. The car was purchased from a Genesis dealership out of state. It was clear that the previous owner’s information was never cleared from the car's computer and profiles were locked with a security code that no one had. It was something that should have been done prior to resale if Bill Luke was truly concerned about customer satisfaction. It cost me $100 to have that done at the Genesis Dealership in Chandler, AZ. Since the car did not have the standard floor mats the car originally came with (I purchased them at $250) or the wheel locks and cargo mat that was purchased as add-ons by the original owner, it was the least they could have done to prepare the car for its new owner. It is highly unlikely that I will ever purchase another used vehicle from Bill Luke San Tan. More

The first dealership we have ever been to that had no pressure, felt comfortable and welcomed. Great experience!!!! Highly recommended pressure, felt comfortable and welcomed. Great experience!!!! Highly recommended More

Johnny was great to work with. He was very respectful and friendly . He followed up to let us know when a new car was on the lot that we were looking for. He was honest and toget He was very respectful and friendly . He followed up to let us know when a new car was on the lot that we were looking for. He was honest and together with his manager helped us reach an agreement on pricing. They took time to explain their no haggle pricing. More

I would highly recommend Bill Luke San Tan, especially our salesperson, Tanner. Our experience with Tanner was positive from beginning to end. My husband and I visited the dealership after conducting exte our salesperson, Tanner. Our experience with Tanner was positive from beginning to end. My husband and I visited the dealership after conducting extensive research on vehicles we were interested in. The dealership happened to have two of the models we wanted to see, and Tanner took the time to walk us through the pros and cons of each. He provided thoughtful guidance that helped us make an informed decision and worked hard to ensure we felt comfortable and confident with our choice. This is the second time we have purchased a vehicle from Bill Luke, and it is a dealership we would certainly consider again in the future. That said, there were a few areas where the experience could have been improved. Five days before our visit, I received an email with an internet price for the vehicle we ultimately purchased. When we mentioned the email at the dealership, we were informed that the price had increased by over $400. It would have been appreciated if the dealership had honored the originally quoted price. Additionally, despite having an appointment, the wait time for financing was longer than expected. At times it felt as though our time was not valued as much as we valued the dealership’s. Another inconvenience involved the vehicle’s mobile app membership. I had to cancel the dealership’s account associated with the vehicle and set up my own, which required sending proof of purchase and waiting 48 hours for processing. This seemed like something that could have been handled by the dealership during the purchase process. Lastly, the vehicle had very little gas in it when we drove it off the lot, which was somewhat disappointing after completing the purchase. Overall, however, Tanner provided excellent service and made the buying experience positive, which is why we would still recommend Bill Luke San Tan to others. More

Arturo listened to what we were looking for, offered advice, and was not pushy at all. He went above and beyond to make sure we were satisfied and happy with our experience. advice, and was not pushy at all. He went above and beyond to make sure we were satisfied and happy with our experience. More