Bill Luke Santan

Following up on an online offer, my first visit to Bill Luke Santan had been disappointing due to an error. The second time I came with no expectation, even a bit reluctant. I was assigned to Steven Garcia Luke Santan had been disappointing due to an error. The second time I came with no expectation, even a bit reluctant. I was assigned to Steven Garcia, who won my trust and deserves full credit for the purchase of that car. Steven was calm, unobtrusive, informed and friendly, and with being so gained my somewhat shattered confidence. He was unhurried and polite, willing to show me and answer all my questions about this car in a factual and patient way. By being supportive without pressuring in the least, he made decision-making easy in a relaxed and pleasant atmosphere. He gave me excellent advice of how to sell my two cars and made the purchase a breeze. Thank you, Steven. More

Bill Luke has great prices that are fair and I feel like they have a pretty good selection of reasonably priced vehicles. they have a pretty good selection of reasonably priced vehicles. More

Amazing experience from beginning to end! Todd, Shelby, Daniel and LaShawn were all so wonderful to work with. Highly recommend! Todd, Shelby, Daniel and LaShawn were all so wonderful to work with. Highly recommend! More

Bill Luke Santan could not have been nicer. They did not put pressure on us, very knowledgeable about the car, and gave us a great deal. Very, very pleased with our purchase. They did not put pressure on us, very knowledgeable about the car, and gave us a great deal. Very, very pleased with our purchase. More

Went to multiple dealerships over the past couple of weeks looking for the right deal and vehicle for my family, each time just didn’t get a great feeling from the staff till we stopped here and Art, Ga weeks looking for the right deal and vehicle for my family, each time just didn’t get a great feeling from the staff till we stopped here and Art, Gary and the rest of the team really helped us out. Great experience More

Terrible experience, would not recommend. We live in Vegas and were interested in a van listed on their site. They sent us a “detailed” video that looked great. We paid a $1,500 deposit, g We live in Vegas and were interested in a van listed on their site. They sent us a “detailed” video that looked great. We paid a $1,500 deposit, got approved for financing, and drove 5 hours the next day to pick it up. When we arrived, we immediately noticed the side of the van had been damaged, repaired, and repainted because the paint didn’t match. The salesperson agreed it looked like prior damage, even though the Carfax showed no accidents. The sales manager admitted that’s “why it’s priced low,” yet this was never disclosed to us or listed online. During the test drive, a dash sensor light was on and the passenger door wouldn’t open from the inside — all on a van they claimed had been “inspected.” Frustrated, we left the van there for them to send to Mercedes for repairs. Almost 2 weeks passed with zero proactive communication from the dealership, we had to chase every update. When they finally said it was ready, my husband booked a flight, sent them the info, and was told they’d pick him up from the airport. They didn’t — he had to Uber. This dealership has poor communication, questionable transparency, and no urgency for their customers. We will never buy from them and don’t recommend anyone else does either. More

Arturo provided an easy and enjoyable car buying experience. I appreciated his professionalism and down to earth demeanor. He listened to my wants and needs and gave insightful feedback that support experience. I appreciated his professionalism and down to earth demeanor. He listened to my wants and needs and gave insightful feedback that supported my choice in vehicle. Thanks Arturo! More

Dealership was good, Jake did a great job taking care of us. Thanks again Jake! us. Thanks again Jake! More

I recently purchased a 2024 Ford Bronco Raptor from this dealership on July 6, 2025, trading in my 2021 Land Rover Defender First Edition. While the test drive and initial interaction with my salesperson, T dealership on July 6, 2025, trading in my 2021 Land Rover Defender First Edition. While the test drive and initial interaction with my salesperson, Todd, were fine, the overall experience quickly took a turn for the worse during the trade-in and negotiation process. Todd presented a trade-in offer of $30,756, which was significantly below the $35,000 fair value listed on Kelley Blue Book. I expected some negotiation, but the lowball offer and the justification that “we go by what we can sell it for, not KBB” felt like a typical dealership tactic. He also claimed the tires were bald and the windshield needed replacement — a familiar excuse I’ve heard from dealers before. When I offered to fix the windshield through my insurance to get a better trade-in value, Todd said that would help. I proposed $33,250 as a more reasonable value, and then a manager named Keegan entered the process. His demeanor came off as arrogant and dismissive. I showed him comps of my exact vehicle listed for $42,000 with more mileage, and he still refused to match my requested value. As I was about to walk away and head to another dealership, Keegan returned, claiming he got me $33,308 for the trade. That seemed like a decent compromise, and I agreed to move forward. Unfortunately, it turned out to be a bait-and-switch. When I sat down with Shelby to finalize paperwork, I noticed the trade-in value was still listed as $30,756. Shelby explained that the extra ~$3,000 I was told I’d receive was actually tax savings from the deal — not an increase in trade value. This was incredibly misleading. Keegan had made it sound like I was getting a better deal on my trade when in fact, I wasn’t. Worse still, once I raised the concern, Todd and Keegan were nowhere to be found. My Land Rover was already gone, along with the keys, and nobody seemed to have any answers. If you read other one-star reviews, you can see this is their pattern of dishonesty and if you look them up on Dealer ratings.com you will even see their managements canned response. They don't even have the dignity to respond personally to bad reviews. DO NOT BUY A CAR HERE More

Worked with Art and he made the process easy for us, apart from the little bit of wait time everything was smooth sailing for us! apart from the little bit of wait time everything was smooth sailing for us! More