Bill Luke Santan

Worked with Art and he made the process easy for us, apart from the little bit of wait time everything was smooth sailing for us! apart from the little bit of wait time everything was smooth sailing for us! More

Shame on Bill Luke. I filled out a complete detailed description of my 2020 Lexus ES350 and received an offer of $27,150 in writing. To verify the offer they asked tha I filled out a complete detailed description of my 2020 Lexus ES350 and received an offer of $27,150 in writing. To verify the offer they asked that I allow them to inspect my vehicle. I did so by driving my Lexus to there dealership where I met a sales advisor named Eric. He was very pleasant to deal with. He asked and the right questions while filling out an appraisal form, any mechanical issues, when was the last time I had the oil changed, when did I buy new tires, what dealer options are on the car and more. He then took the key to my car and had his used car manager inspect the vehicle. Only about 15 minutes later he informed me Bill Luke Auto San Tan can offer me $23,500 explaining that there were minor issues with curb damage to the rims and a small ding in the door. A dealer cost to repair curb damage is about $90 per rim times my 4 rims which equals $360 and paintless dent removal may run $140 for one area. So the total comes to, in round numbers $500. When I asked how the actual difference could be $3,650, he said that amount is the tax savings if I purchased a car from them. He was told to tell me this by his manager. That was not true. No where in the offer of $27,150 was any wording, any phrase, any ink of any kind that said the offer was based on the tax savings I would get from buying a car from them. Eric was very nice and did what he was instructed to do, lie to me. More

Had a written offer sent to my phone saying their offer to buy my car was $27,000 but when I got there they told me they could only offer $23000. When I asked why there was such a major difference I was to to buy my car was $27,000 but when I got there they told me they could only offer $23000. When I asked why there was such a major difference I was told the $27,000 value was based on the tax savings I would receive if I purchased a car from them. This is not true. The offer to me, said nothing about a tax savings if I were to buy a car from them, I took my car to another dealership and I have a contract in writing for 27,000. I do not trust Bill Luke. I sold my car to an honest dealership, Bill Luke is not one. More

Had a great experience today. Todd was a great help and easy to work with. Todd was a great help and easy to work with. More

Best dealership experience I’ve ever had, our salesman Angel Rocha was really knowledgeable and helpful. Made our shopping experience easy & smooth. Definitely will be recommending then to our friends Angel Rocha was really knowledgeable and helpful. Made our shopping experience easy & smooth. Definitely will be recommending then to our friends More

**Title: Extremely Disappointing Experience – Poor Communication and Unprofessional Conduct** I recently had one of the most frustrating and disheartening experiences trying to purchase a vehicle f Communication and Unprofessional Conduct** I recently had one of the most frustrating and disheartening experiences trying to purchase a vehicle from Bill Luke Santan. I worked primarily with **Tanner Walczak**, Finance Director, and unfortunately, I can’t say I received the professionalism or respect one should expect when making such an important purchase. From the beginning, Tanner was difficult to work with. He repeatedly accused me of locking my credit reports—**even as I was on the phone with him actively checking and confirming they were all unlocked**. I verified multiple times with each credit bureau and received confirmation that there were no issues. When I brought this up, instead of collaborating to troubleshoot the issue, Tanner spoke to me with a dismissive and condescending tone, asking things like *“Why do you keep locking your credit?”*—as if I would sabotage my own ability to secure a loan. He insisted there was an ID freeze but couldn’t provide clear information on which bureau it was supposedly with. When I followed up, the bureaus requested proof or screenshots to investigate further—**something he flatly refused to provide**. Then, when I asked him to give me the application number so I could contact Ally Bank myself, he refused again, saying they could pull me by name (which they could not). Ally clearly told me they needed the application number, and yet **Tanner refused to cooperate**. What made this worse is that **he continued to submit my application multiple times**, leading to **five or six unnecessary credit inquiries**, which in the end **caused my loan to be denied**. The irony? He claimed Ally couldn't see my credit because of a freeze—yet somehow kept submitting the deal and generating hard pulls. Eventually, he emailed me saying **there were “too many red flags” and he would no longer be pursuing my deal**—after it was **his own actions** that created the red flags in the first place. When I tried to escalate the issue, **the finance supervisor dismissed my concerns** and redirected me back to Tanner. I even asked to speak with the General Manager, but based on what I’ve now read about leadership at this dealership, I didn’t expect much—and sadly, I was right. This entire process was a waste of time, energy, and **multiple credit inquiries**, and I was left without a vehicle my family and I truly needed. It felt like **no one cared to help**, and I truly hope this wasn’t influenced by any form of bias, especially considering how I was treated after providing all my documents and ID up front. **I’ve purchased over 15 vehicles in my life, and this was by far the most frustrating experience I’ve ever had**. Whether due to inexperience, poor training, or just a lack of empathy, this team failed me—and I wouldn’t want others to go through the same thing. **I strongly caution anyone considering working with this dealership, especially with Tanner Walczak.** More

Buyer Beware. From the top of the food chain to the very bottom of the technician in the service department! Buyer beware! From the top of the food chain to the very bottom of the technician in the service department! Buyer beware! More

Pretty easy process no pressure all went pretty smooth the salesmen was super cool and not pushy they did a nice job for me the salesmen was super cool and not pushy they did a nice job for me More

Bill Luke dropped the ball on a deal but Arturo saved the day! BL has good process and deals and after Arturo stepped in it was easy to pay and pick up vehicle as I was out of state. day! BL has good process and deals and after Arturo stepped in it was easy to pay and pick up vehicle as I was out of state. More

Not a very good experience at all. STAY AWAY!!!! They represent everything wrong with car dealers and why most folks consider them slime bags. We agreed to a price for the car, and STAY AWAY!!!! They represent everything wrong with car dealers and why most folks consider them slime bags. We agreed to a price for the car, and when they sent the invoice, they added all sorts of additional charges for the "work" they had done to the vehicle. They claim that they eat all of the recondition charges, but that is absolutely not true. Also, the car had not been inspected at all and they do nOT disclose ANY issues with the car -- even ones that are obvious and they are aware of. More