Back

Bill Luke Santan

Gilbert, AZ

4.5
972 Reviews
Contact Dealership

3404 S Speedway Dr

Gilbert, AZ

85297

Directions

By Type

Showing 972 reviews

July 01, 2025

Worked with Art and he made the process easy for us, apart from the little bit of wait time everything was smooth sailing for us! More

by Bigdome.ac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Art
Jul 01, 2025 -

Bill Luke Santan responded

Thank you for your kind words about Art and for sharing your experience at Bill Luke Santan. Thank you for choosing us!

June 29, 2025

Shame on Bill Luke. I filled out a complete detailed description of my 2020 Lexus ES350 and received an offer of $27,150 in writing. To verify the offer they asked tha More

by atanasio1966
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lorenza Gibson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lashawn Webb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric
Jun 30, 2025 -

Bill Luke Santan responded

We completely understand your frustration regarding the trade-in offer and the pricing strategy you encountered. We strive to be transparent and ensure our customers feel valued throughout the process. We had to do a revaluation on the trade with a new offer due to the last offer was expired and was no longer valid. If there’s anything specific you'd like us to address, please feel free to reach out at 480-676-6699.

June 29, 2025

Had a written offer sent to my phone saying their offer to buy my car was $27,000 but when I got there they told me they could only offer $23000. When I asked why there was such a major difference I was to More

by atanasio1966
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lorenza Gibson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lashawn Webb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Bill Luke Santan responded

Congratulations on selling your car! We completely understand your frustration regarding the trade-in offer and the pricing strategy you encountered. We strive to be transparent and ensure our customers feel valued throughout the process. We had to do a revaluation on the trade with a new offer due to the last offer was expired and was no longer valid. If there’s anything specific you'd like us to address, please feel free to reach out at 480-676-6699.

June 22, 2025

Had a great experience today. Todd was a great help and easy to work with. More

by Brett & Kat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd
Jun 24, 2025 -

Bill Luke Santan responded

Thank you for the 5-stars! We're delighted that you had a great experience with Todd; he truly is fantastic at guiding our customers. Thank you for choosing us!

May 21, 2025

Best dealership experience I’ve ever had, our salesman Angel Rocha was really knowledgeable and helpful. Made our shopping experience easy & smooth. Definitely will be recommending then to our friends More

by carlosbarajas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Rocha
May 21, 2025 -

Bill Luke Santan responded

Thank you for your fantastic review! Angel is a valuable team member, and we're delighted he made your shopping experience easy. We appreciate your recommendation and look forward to serving you and your friends in the future!

May 14, 2025

**Title: Extremely Disappointing Experience – Poor Communication and Unprofessional Conduct** I recently had one of the most frustrating and disheartening experiences trying to purchase a vehicle f More

by Momofangelkc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tanner W.
May 26, 2025 -

Bill Luke Santan responded

Please reach out to a member of our management team at 480-676-6699, and we would be happy to discuss your credit profile and the challenges we faced arranging to finance in a more private setting.

May 14, 2025

Buyer Beware. From the top of the food chain to the very bottom of the technician in the service department! Buyer beware! More

by R L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brad Hartman, Christopher “CJ” Johnson, Keegan, Peter in service support., Dennis Navarro
May 15, 2025 -

Bill Luke Santan responded

Here at Bill Luke, we strive to make the best experience possible for our customers. We have tried contacting you multiple times to hear your concerns. Please reach out to management at any time to resolve any issues, (480) 530-4062. Customer satisfaction is top priority for us.

May 15, 2025 -

R L responded

Actually, I just spoke with Eric I believe a sales manager or director. I’m not sure what his title is, and his immediate concern was why did I add an additional name to the list of folks I interacted with, that were in my review.In other words, everyone else is fine to point out their lack of professional courtesy or non-customer service response. However. this particular sales person should have been left off the list of names. Although he was part of the group of folks that helped me. As I said to Eric, it appears that everybody passes the book on to someone else and nobody is willing to take responsibility. Bravo!

May 27, 2025 -

R L responded

Actually, I did respond, I had the opportunity to speak with a manager by the name of Eric. I actually spoke with him as he reached out to me. His question to me wasn’t about how he could help but more about why I included the sales person that helped me. His name was Keegan, and he wanted to know why I included Keegan in my note. And I explained to why, and that was because Keegan never forward my message to any of the afore mentioned folks. Be very carful!

April 17, 2025

Pretty easy process no pressure all went pretty smooth the salesmen was super cool and not pushy they did a nice job for me More

by Cramblitsl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t see his name
Apr 22, 2025 -

Bill Luke Santan responded

Thank you for your feedback! We're thrilled you enjoyed an easy process and it's great to know our sales team made a positive impression without being pushy. We appreciate you choosing Bill Luke Santan and look forward to serving you again!

February 17, 2025

Bill Luke dropped the ball on a deal but Arturo saved the day! BL has good process and deals and after Arturo stepped in it was easy to pay and pick up vehicle as I was out of state. More

by RVIDAL6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arturo Carrillo
Feb 20, 2025 -

Bill Luke Santan responded

Thank you for your honest feedback. We are sorry that your experience was not entirely positive but thrilled that you enjoyed working with Arturo!

February 02, 2025

Not a very good experience at all. STAY AWAY!!!! They represent everything wrong with car dealers and why most folks consider them slime bags. We agreed to a price for the car, and More

by bL1nq
Recommend Dealer
No
Employees Worked With
Steven
Feb 07, 2025 -

Bill Luke Santan responded

We're sorry to hear your experience was not satisfactory. We value your feedback and would like an opportunity to address your concerns. Please contact our General Sales Manager, LaShawn Webb, at 480-530-4035 at your earliest convenience.

1
...