Bill Luke Santan

I recently purchased a 2024 Ford Bronco Raptor from this dealership on July 6, 2025, trading in my 2021 Land Rover Defender First Edition. While the test drive and initial interaction with my salesperson, T dealership on July 6, 2025, trading in my 2021 Land Rover Defender First Edition. While the test drive and initial interaction with my salesperson, Todd, were fine, the overall experience quickly took a turn for the worse during the trade-in and negotiation process. Todd presented a trade-in offer of $30,756, which was significantly below the $35,000 fair value listed on Kelley Blue Book. I expected some negotiation, but the lowball offer and the justification that “we go by what we can sell it for, not KBB” felt like a typical dealership tactic. He also claimed the tires were bald and the windshield needed replacement — a familiar excuse I’ve heard from dealers before. When I offered to fix the windshield through my insurance to get a better trade-in value, Todd said that would help. I proposed $33,250 as a more reasonable value, and then a manager named Keegan entered the process. His demeanor came off as arrogant and dismissive. I showed him comps of my exact vehicle listed for $42,000 with more mileage, and he still refused to match my requested value. As I was about to walk away and head to another dealership, Keegan returned, claiming he got me $33,308 for the trade. That seemed like a decent compromise, and I agreed to move forward. Unfortunately, it turned out to be a bait-and-switch. When I sat down with Shelby to finalize paperwork, I noticed the trade-in value was still listed as $30,756. Shelby explained that the extra ~$3,000 I was told I’d receive was actually tax savings from the deal — not an increase in trade value. This was incredibly misleading. Keegan had made it sound like I was getting a better deal on my trade when in fact, I wasn’t. Worse still, once I raised the concern, Todd and Keegan were nowhere to be found. My Land Rover was already gone, along with the keys, and nobody seemed to have any answers. If you read other one-star reviews, you can see this is their pattern of dishonesty and if you look them up on Dealer ratings.com you will even see their managements canned response. They don't even have the dignity to respond personally to bad reviews. DO NOT BUY A CAR HERE More

Worked with Art and he made the process easy for us, apart from the little bit of wait time everything was smooth sailing for us! apart from the little bit of wait time everything was smooth sailing for us! More

Shame on Bill Luke. I filled out a complete detailed description of my 2020 Lexus ES350 and received an offer of $27,150 in writing. To verify the offer they asked tha I filled out a complete detailed description of my 2020 Lexus ES350 and received an offer of $27,150 in writing. To verify the offer they asked that I allow them to inspect my vehicle. I did so by driving my Lexus to there dealership where I met a sales advisor named Eric. He was very pleasant to deal with. He asked and the right questions while filling out an appraisal form, any mechanical issues, when was the last time I had the oil changed, when did I buy new tires, what dealer options are on the car and more. He then took the key to my car and had his used car manager inspect the vehicle. Only about 15 minutes later he informed me Bill Luke Auto San Tan can offer me $23,500 explaining that there were minor issues with curb damage to the rims and a small ding in the door. A dealer cost to repair curb damage is about $90 per rim times my 4 rims which equals $360 and paintless dent removal may run $140 for one area. So the total comes to, in round numbers $500. When I asked how the actual difference could be $3,650, he said that amount is the tax savings if I purchased a car from them. He was told to tell me this by his manager. That was not true. No where in the offer of $27,150 was any wording, any phrase, any ink of any kind that said the offer was based on the tax savings I would get from buying a car from them. Eric was very nice and did what he was instructed to do, lie to me. More

Had a written offer sent to my phone saying their offer to buy my car was $27,000 but when I got there they told me they could only offer $23000. When I asked why there was such a major difference I was to to buy my car was $27,000 but when I got there they told me they could only offer $23000. When I asked why there was such a major difference I was told the $27,000 value was based on the tax savings I would receive if I purchased a car from them. This is not true. The offer to me, said nothing about a tax savings if I were to buy a car from them, I took my car to another dealership and I have a contract in writing for 27,000. I do not trust Bill Luke. I sold my car to an honest dealership, Bill Luke is not one. More

Had a great experience today. Todd was a great help and easy to work with. Todd was a great help and easy to work with. More

Best dealership experience I’ve ever had, our salesman Angel Rocha was really knowledgeable and helpful. Made our shopping experience easy & smooth. Definitely will be recommending then to our friends Angel Rocha was really knowledgeable and helpful. Made our shopping experience easy & smooth. Definitely will be recommending then to our friends More

**Title: Extremely Disappointing Experience – Poor Communication and Unprofessional Conduct** I recently had one of the most frustrating and disheartening experiences trying to purchase a vehicle f Communication and Unprofessional Conduct** I recently had one of the most frustrating and disheartening experiences trying to purchase a vehicle from Bill Luke Santan. I worked primarily with **Tanner Walczak**, Finance Director, and unfortunately, I can’t say I received the professionalism or respect one should expect when making such an important purchase. From the beginning, Tanner was difficult to work with. He repeatedly accused me of locking my credit reports—**even as I was on the phone with him actively checking and confirming they were all unlocked**. I verified multiple times with each credit bureau and received confirmation that there were no issues. When I brought this up, instead of collaborating to troubleshoot the issue, Tanner spoke to me with a dismissive and condescending tone, asking things like *“Why do you keep locking your credit?”*—as if I would sabotage my own ability to secure a loan. He insisted there was an ID freeze but couldn’t provide clear information on which bureau it was supposedly with. When I followed up, the bureaus requested proof or screenshots to investigate further—**something he flatly refused to provide**. Then, when I asked him to give me the application number so I could contact Ally Bank myself, he refused again, saying they could pull me by name (which they could not). Ally clearly told me they needed the application number, and yet **Tanner refused to cooperate**. What made this worse is that **he continued to submit my application multiple times**, leading to **five or six unnecessary credit inquiries**, which in the end **caused my loan to be denied**. The irony? He claimed Ally couldn't see my credit because of a freeze—yet somehow kept submitting the deal and generating hard pulls. Eventually, he emailed me saying **there were “too many red flags” and he would no longer be pursuing my deal**—after it was **his own actions** that created the red flags in the first place. When I tried to escalate the issue, **the finance supervisor dismissed my concerns** and redirected me back to Tanner. I even asked to speak with the General Manager, but based on what I’ve now read about leadership at this dealership, I didn’t expect much—and sadly, I was right. This entire process was a waste of time, energy, and **multiple credit inquiries**, and I was left without a vehicle my family and I truly needed. It felt like **no one cared to help**, and I truly hope this wasn’t influenced by any form of bias, especially considering how I was treated after providing all my documents and ID up front. **I’ve purchased over 15 vehicles in my life, and this was by far the most frustrating experience I’ve ever had**. Whether due to inexperience, poor training, or just a lack of empathy, this team failed me—and I wouldn’t want others to go through the same thing. **I strongly caution anyone considering working with this dealership, especially with Tanner Walczak.** More

Buyer Beware. From the top of the food chain to the very bottom of the technician in the service department! Buyer beware! From the top of the food chain to the very bottom of the technician in the service department! Buyer beware! More

Pretty easy process no pressure all went pretty smooth the salesmen was super cool and not pushy they did a nice job for me the salesmen was super cool and not pushy they did a nice job for me More

Bill Luke dropped the ball on a deal but Arturo saved the day! BL has good process and deals and after Arturo stepped in it was easy to pay and pick up vehicle as I was out of state. day! BL has good process and deals and after Arturo stepped in it was easy to pay and pick up vehicle as I was out of state. More