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Bill Luke Santan
Gilbert, AZ
1,031 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,031 reviews
November 10, 2026
Arturo was a great salesman, great communicator. That’s the only thing great about them. They are CHEAP AND PETTY! I referred a friend to them and he bought his jeep there. I was able to confirm tha That’s the only thing great about them. They are CHEAP AND PETTY! I referred a friend to them and he bought his jeep there. I was able to confirm that he told them I referred him. When I finally got someone to call me back, they told me I didn’t call ahead to let them know he was coming and that’s why I was not getting the 200.00 referral fee. AS A DEALERSHIP THEY ARE CHEAP, PETTY AND IGNORE YOU AFTER YOU BUY FROM THEM. THEY FIND REASONS/EXCUSES TO NOT PAY PEOPLE FOR REFERRALS. I would NOT recommend anyone to the again More
by johnpierzchala
November 05, 2026
Selling wreck vehicles and not disclosing them, and then not helping after the problem is confronted to them fraudsters not helping after the problem is confronted to them fraudsters More
by hodgesea2475
October 26, 2026
I placed a $1,500 deposit on a pre-owned vehicle at Bill Luke Santan. Before traveling out to Phoenix to inspect the vehicle, I looked further into their “certified” labeling (which comes with no manufactur Luke Santan. Before traveling out to Phoenix to inspect the vehicle, I looked further into their “certified” labeling (which comes with no manufacturer support) and reliability concerns and decided not to move forward with the purchase. I promptly notified them that I was canceling the transaction, but since then, the dealership has completely ignored all of my follow-up emails regarding my refund. It is frustrating to deal with a business that cuts off all communication the moment a sale falls through. Fortunately, American Express is handling the chargeback dispute, but forcing a customer to dispute a charge just to get a straightforward refund on a canceled, uninspected deal is poor customer service. Save yourself the headache and take your business elsewhere. More
by takeluck
Employees Worked With
October 14, 2026
Dealer refused to allow an independent pre-purchase inspection. Said their policy was to afford me the opportunity to hire their preferred third-party inspector to inspect the vehicle. Third-party ≠ in inspection. Said their policy was to afford me the opportunity to hire their preferred third-party inspector to inspect the vehicle. Third-party ≠ independent. More
by ben carpenter
Employees Worked With
HW, BC
August 19, 2026
Sales at this location are amicable. I would not recommend you buy any extended warranty or bring your vehicle in for service. The service department fails to communicate when questions I would not recommend you buy any extended warranty or bring your vehicle in for service. The service department fails to communicate when questions are asked and you as the consumer/customer have to call to validate the extent of where your vehicle is in the repair process. They do not honor any verbal agreements based on rental vehicles or attempt to provide any type of transportation services if the warranty-repair goes longer than expected, leaving the customer to figure out how to get to work and school, or other errands with no recourse. The service department does not appear to be incongruence with each other, you are directed to different parties and waiting daily for return calls on information of inquiries. I was very disappointed in the repair and service department at this location. I will not be buying another vehicle from this dealer. More
by Sarah Z
Employees Worked With
Bradley Hartman
August 13, 2026
We had a great experience with Bill Luke Santan. Our salesperson, Blake C., was awesome as well as Pete and Isaac. Blake took care of us, was courteous, worked with us, explained the process and had Our salesperson, Blake C., was awesome as well as Pete and Isaac. Blake took care of us, was courteous, worked with us, explained the process and had great patience. We even financed with them because their rate was lower than my bank's loan rate. I would highly recommend them. Thank you Bill Luke Santan and your team. More
by Mikhail Potzler
Employees Worked With
Blake Crane, Pete, Isaac de la Cruz
August 10, 2026
everyone kind . . you go above and beyond to help the customer Brian was our salesman! He was amazing! I would definitely recommend Bill Luck Santan ! . you go above and beyond to help the customer Brian was our salesman! He was amazing! I would definitely recommend Bill Luck Santan ! Thank you for the Good Experience.. Doreen Powers & Matt Coffman More
by doreenjp62
Employees Worked With
Brian McFadden
July 31, 2026
We had a great experience buying our 2026 ram 2500. Steven helped us and made the process very very smooth. Steven helped us and made the process very very smooth. More
by Ron
Employees Worked With
July 30, 2026
The ego of the sales manager ruined the deal. Everyone understands the dealership needs to make money, but the attitude of the sales manager made me go elsewhere. Everyone understands the dealership needs to make money, but the attitude of the sales manager made me go elsewhere. More
by AmyMae87
Employees Worked With
Sales Manager
June 01, 2026
This is the third car I’ve purchased from Bill Luke. I continue to come back because of the customer service and inventory. We worked with Spencer and he was extremely helpful. We had to leave for an ap I continue to come back because of the customer service and inventory. We worked with Spencer and he was extremely helpful. We had to leave for an appointment but they worked behind the scenes so when we got back we went straight into the closing. No waiting. As always, everyone was great More
by allie_0506
Employees Worked With
