Bill Luke Tempe

⭐ 1 Star – Dual contracts, financing fraud, credit damage, and ongoing title issues Bill Luke Tempe issued two contracts for the same vehicle (7/4 and 7/23), both represented as approved. I traded damage, and ongoing title issues Bill Luke Tempe issued two contracts for the same vehicle (7/4 and 7/23), both represented as approved. I traded in my 2017 GMC Acadia (VIN: 1GKKNXLS3HZ160742), was handed a new BMW, and then the dealership failed to finalize the financing or pay off the trade-in. As of August 1, 2025—nearly a month later—the trade-in has still not been paid off, and Ally Financial has reported a 30-day late to the credit bureaus. I’ve received 22 collection calls across three phone numbers because of the dealership’s inaction. On top of that: The APR I agreed to (7.44%) was later swapped with a 14.99% offer weeks after the contract was signed—classic bait-and-switch. My mother was listed as the primary buyer on one version of the contract without her knowledge or consent, despite me being the sole applicant and driver. I attempted to file a Sold Notice via the AZ MVD portal, but the system shows “No active title exists,” confirming the dealership never processed the title transfer. I’ve filed formal complaints with the: Arizona Attorney General Consumer Financial Protection Bureau (CFPB) Federal Trade Commission (FTC) Better Business Bureau (BBB) Arizona Department of Transportation – Dealer Licensing I’ve retained full documentation, including signed contracts, screenshots from the AZ MVD, call logs, emails, and text messages from dealership staff. This experience reflects serious failures in compliance, transparency, and basic dealership responsibility. If this happened to me, it can happen to others. Proceed with extreme caution. More

Had a car I wanted, but they are so unprofessional and treated me like I didn’t understand cars. No wonder they have trouble moving cars and Scottsdale can’t keep them on the lot. treated me like I didn’t understand cars. No wonder they have trouble moving cars and Scottsdale can’t keep them on the lot. More

Not bad, not great. I wanted to buy a car here. Super responsive and kind staff, no question about that. Including for OTD breakdowns. However, their doc fee is I wanted to buy a car here. Super responsive and kind staff, no question about that. Including for OTD breakdowns. However, their doc fee is insane ($699). Also, if you are interested in an EV, they don't support the credit at point of sale. Plus they don't negotiate price or fees at all (though their pricing is super transparent and more on the reasonable side). If none of that affects your purchase, I would recommend them. Definitely not a sketchy dealer, but a few points that prevent me from giving a 5 star rating. More

Not a dealership to go to in my opinion they use to be not sure what happened to them high doc fees tint fees on 7k mile truck which they charge even tho it was already on there and cowbell offers on you not sure what happened to them high doc fees tint fees on 7k mile truck which they charge even tho it was already on there and cowbell offers on your trade then won't budge on their price you have alot of choices where to buy from I wouldn't pick this one lost a 45k sale because of 750 bucks More

Bill Luke did not disappoint. After dealing with the horrors of other local dealerships and having two deals fall through, I was reluctant to even buy my car from a dealership. I After dealing with the horrors of other local dealerships and having two deals fall through, I was reluctant to even buy my car from a dealership. I found the exact car that I wanted online and called Bill Luke. Jacob from internet sales, helped me. He was awesome. I told him exactly what I wanted and he assured me that they could make that happen. I told him I did not wanna haggle once I got there. I told Jacob I wanted this to be a good experience. No going back-and-forth. He totally delivered on this promise. He set me up with Chandler. Chandler was amazing. He accompanied me on a test drive. We laughed and joked and had a great time. I test drove the vehicle. Fell in love with it. By the time I got back from the test drive, my paperwork is ready to sign. Full transparency. Cash deal. No dealer adds. Exactly what they promised… So I sat down with Christian. He helped me with all of the paperwork. He was awesome. I told him of my horrible experiences with Bell Honda. He listened and agreed that they suck. It’s nice to feel listened to and supported in your struggle. I had had a horrible week and these guys were just what I needed. Paperwork took just a few minutes. Super easy to do with their awesome digital desk screen thingy. Cool feature. The next day, I was stuck at work and let Chandler know that I would be in a little later to pick up my car. He was so sweet! He offered to bring it to me. An hour later, Chandler showed up at my building with keys, New car parked at valet. It was awesome. 180 from any experience I’ve ever had with any dealership. I highly recommend Bill Luke and this is coming from someone who despises dealerships. Every person I dealt with was professional and fun to deal with. It’s no wonder they’ve been in business since 1927. Keep it up. Bill Luke is the ONLY dealership in the valley that I would recommend and I just shopped for cars for three months solid. They’re a pleasure to work with. More

Great dealership. Mike Heller was a pleasure to work with! When it is time to buy again, I will be coming straight back here and asking for Mike! Mike Heller was a pleasure to work with! When it is time to buy again, I will be coming straight back here and asking for Mike! More

We bought a 2023 used Toyota RAV4 from Bill Luke Tempe in June 2024. I could not be at the dealership to sign papers because we had a sick dog at home and couldn't leave him. My husband went down and handl June 2024. I could not be at the dealership to sign papers because we had a sick dog at home and couldn't leave him. My husband went down and handled the negotiations, and I signed the paperwork via DocuSign. My husband told the finance guy, George, multiple times that we did not want any extra charges, i.e., window breakage coverage, dent coverage, extended warranty, etc. (meaning NO EXTRA CHARGES). George agreed to those terms. My husband never saw the paperwork because it was emailed directly to me for signature. While signing, I noted a "lifetime tint protection fee" for 399.00. I suppose I should have asked my husband about it, but I assumed he requested it since it was in the contract. When I questioned him about it when he got home, he stated he told George in no uncertain terms that there should be no extra charges added. My husband called George the next day to discuss this charge, and George's response was, "You signed the paperwork!" My husband then asked to speak to the manager. The "manager" called my husband back the next day, and his response was similar, "You signed the paperwork. What do you want me to do?" My husband responded that the right and ethical thing to do would be to refund the money since he explicitly stated "No Extra Charges." The manager said, "Well, that's not going to happen," and when my husband told him we would leave bad reviews regarding their shady practices and horrible customer service, he responded, "Go ahead and do what you have to do." I will never do business with Bill Luke again, and I recommend anyone else doing business with them check their contracts very carefully to make sure no additional costs have been slipped in without their knowledge prior to signing! More

BL Alfa Romeo - Top notch service. I dealt with Charlie B in the service department. I had come in for a few small things, and even a non-traditional request. Unfortunately, I dealt with Charlie B in the service department. I had come in for a few small things, and even a non-traditional request. Unfortunately, there was an internal disconnect in booking the appointment and Charlie went above and beyond to get them taken care of to my utmost surprise and satisfaction - no going back and forth, no bartering, no nothing, no having to argue - just everything taken care of and made right. I have never been treated this well at any other dealer. I will definitely be back. More

Purchased our used vehicle with Bill Luke Tempe yesterday and had as good an experience possible. Would like to thank Steve Ladwig for being an excellent person to work with and a standup man. We highly reco and had as good an experience possible. Would like to thank Steve Ladwig for being an excellent person to work with and a standup man. We highly recommend giving this local dealership your business as it is a personable experience that should be handled by an exceptional representative. We will be sending all of our friends and family to Bill Luke! More

Amazing experience! Salesman Chandler Phillips and Alex Phillips were great to work with!! the entire process was stress-free! I love my new car and will definitely r Salesman Chandler Phillips and Alex Phillips were great to work with!! the entire process was stress-free! I love my new car and will definitely refer family / friends!! More