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Bill Luke Tempe
Tempe, AZ
567 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 567 reviews
October 18, 2021
I have purchased many cars in my life, and it is never fun. I sure many reading this can agree. I recently moved back to Arizona and was looking for a used Expedition. When looking online I found two ( fun. I sure many reading this can agree. I recently moved back to Arizona and was looking for a used Expedition. When looking online I found two (2!) at Bill Luke Tempe. The reason they caught my eye is because they were priced lower than any other vehicles I had looked at. Not only in AZ but Nation wide. I set up an appointment to make sure the vehicle was still available and met with Chandler Phillips. I honestly could not have asked for a better person to work with. Chandler was knowledgable, friendly, and extremely helpful. He made sure that I got the right vehicle with no pressure. I test drove both vehicles and he placed them side by side. We went over pricing and he got Finance (Alexander Aaslid) involved immediately so that there were no surprises. Bill Luke Tempe stood by their deal and the price posted online is the price I paid. No bargaining because there was no need, they had all ready priced the car to sell. Well under what other dealers offered. Alexander helped finish the deal and provided me with great pricing and knowledge on warranties. Both employees were a breath of fresh air! They were personable and funny. Best car buying experience I have had. I will definitely return to Bill Luke Tempe and would would highly recommend them to everyone including friends and family! I hope this review helps and I hope someone else has the same experience that I had!!! More
by rverrat54
Employees Worked With
Chandler Phillips, Alexander Aaslid
October 16, 2021
This place is awesome and salesperson Matt was amazing. He went above and beyond for me and I’m going home in the car I wanted! Thank you Matt you’re the best! 😁 He went above and beyond for me and I’m going home in the car I wanted! Thank you Matt you’re the best! 😁 More
by carletta21
Employees Worked With
Matt
September 26, 2021
Great car but don't buy or service it here. I purchased a certified 2017 FIAT 124 Spider from Bill Luke Tempe in November 2020. I've waited to write this review because I wanted to give Bill Luke the opportu certified 2017 FIAT 124 Spider from Bill Luke Tempe in November 2020. I've waited to write this review because I wanted to give Bill Luke the opportunity to do the right thing but in the 10 months since my purchase, Bill Luke has failed to provide good, timely, and cost effective service. When I purchased the car, Bill Luke did not make it plain that only one key is provided for used cars (they do now) and to purchase an extra key is $600-750 and requires a 2-3 month wait. Further, the dealer financing Bill Luke offers is 2-3% higher (required for the "internet pricing") even if you have outstanding credit. Finally, the car was not ready for pick up when it was first delivered to me. I had the car serviced three times at Bill Luke. For each service, I worked with a different service advisor and so there was inconsistent follow up and recommended service. For FIAT owners, Bill Luke will not provide a loaner vehicle. I was told that loaner vehicles are solely offered to Alfa owners. Although I was provided a shuttle service, shuttle pick up was often delayed and extremely inconvenient. For each service, there was at least one item that was not completed timely or correctly requiring me to leave the vehicle overnight or make another trip to the dealer. Again, extremely frustrating and inconvenient. The final straw was the latest, third service this past week. Condensation from the air conditioner leaked into the cabin leaving the passenger side floor completely wet. Instead of looking into the matter as requested, the service department originally blamed the water on a leaking windshield. After insisting, ultimately it was found the AC drain/plate was clogged with grass and leaves.. My house is located in desert landscaping. Further, since I have owned the car it has been either garaged or under a car cover so the debris must have occurred prior to my ownership when the car was in California. Bill Luke quoted a price of $1900 (10% of the car purchase price) to remove the debris and unclog the drain/AC plate. Even though my certified car was purchased, under factory warranty, and serviced at Bill Luke, Bill Luke refused to stand behind the car or their service. I offered to split the cost ($950 each) and allow Bill Luke to do the right thing, but again Bill Luke refused. Over my lifetime, I have purchased over 10 cars and trucks and had them generally serviced where I buy them. My experience with Bill Luke is by far the most disappointing and the worst I have experienced. I've given Bill Luke multiple opportunities to do the right thing and stand behind the car they sold to me, but each time Bill Luke failed miserably. Bottom line--the 2017 FIAT 124 Spider is a fantastic value in a car. Just don't buy it or have it serviced at Bill Luke. More
by The Fix It Man
Employees Worked With
Andrew, Alex, Mel
September 23, 2021
Worst customer service experience in my 45 years of owning cars. Once my vehicle reached their service dept., it was impossible to speak to anyone there. After being ignored for days, I escalated it owning cars. Once my vehicle reached their service dept., it was impossible to speak to anyone there. After being ignored for days, I escalated it to Alfa Romeo Customer Care, and they could not reach the service dept., either. Such a poor experience that I am selling my car just so I don't have to deal with Bill Luke Tempe ever again. More
by jpenfil
Employees Worked With
Mel Lewis
September 15, 2021
Very unhappy with the entire service department, they have been completely unresponsive for many days regarding what is wrong with my vehicle (under warranty), although they paid for the rental car, it d have been completely unresponsive for many days regarding what is wrong with my vehicle (under warranty), although they paid for the rental car, it doesn't give them the right to not communicate with me. When I escalated this to the new service manager, I couldn't get a call back and finally went to Eric Luke (one of the owners). Still no response. WORST DEALERSHIP SERVICE DEPT EVER! More
by 2017 Fiat Owner
Employees Worked With
Kyle and Mel, Advisors & Steve, Service Mgr
September 11, 2021
Matt was very helpful as we considered buying a few vans from here and elsewhere. He answered our many questions and was able to help with some specific requests. from here and elsewhere. He answered our many questions and was able to help with some specific requests. More
by Tanderson
Employees Worked With
Matt Pitcher
