We recently purchased a 2017 Sonic at McBride [Della] Chevrolet in Plattsburgh. A few years ago I leased a 2015 automobile from the dealership. At that time I worked with salesman Mitch Rowe. It was an excellent experience. There was no rush and he made me feel like a valued customer. I'm sure the dealership made sufficient money on my trade-in and on the new car, but I left feeling as if I had been treated with respect and as if I had been given a fair deal on the exchange.
As a result, when it became time for another car, I returned to the dealer and again worked with Mitch Rowe.
This time we had specific needs for a car..there were only three models which would do what we needed, so.not just any car would do. As a result Mitch made every effort to understand and accommodate our needs.
To make the process more difficult we were working within certain monetary constraints and would not go over a certain amount.
Mitch worked extremely hard to satisfy us. We know he conferred with the "higher ups" to make the deal possible and in the end we agreed. Through the process Mitch never backed out of the process and came to the conclusion we could not make a deal. He persevered and made the deal possible when we were near ready to look elsewhere.
Some months before, we had spoken with Mitch and emailed him our requirements for a new car. At the time we were traveling and would not be back to Plattsburgh until late May. We had relayed to Mitch the requirements and when we arrived at the dealership, he had "done his homework" and was prepared for us.
Because of Mitch's efforts we did close the deal and purchased the new car which will do what we need it to do. Was this the only make that would satisfy our needs? Cleary not. The difference was Mitch Rowe.
I might also add that whenever I have spoken with Mitch, cars come up second. He always greets me warmly and asks what I have been up to. We had been traveling the country for nearly six months and Mitch was first interested in our travel experiences...then we talked cars.
I've dealt with McBride's...and now Della's...for a number of years and all the people are professional and friendly.
I will note that I'm a lifetime GM owner and almost never look elsewhere, but my main reason for not simply going elsewhere when the deal looked doubtful was Mitch Rowe.