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Bill McCandless Ford

Mercer, PA

Overview
Employees
Reviews
Vehicles
4.5
62 Reviews
We do things differently at our dealership because we care about our customers. While many dealerships move on as soon as they get the sale, our approach is the exact opposite. We are here for you during the sale, and our expert service department will continue to be here to provide reliable service long after your purchase. That’s why so many customers come back to us year after year for their automotive needs. We are the local Ford dealer near Pittsburgh that serves our community. We always have been, and we always will be.
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8416 Sharon-Mercer Rd.

Mercer, PA

16137

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Showing 62 reviews

May 16, 2026

Everyone that we spoke with was friendly and professional. The wait was not too long! More

by DPLP393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Names of employees are not recalled at this time.
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May 17, 2026 -

Bill McCandless Ford responded

Thank you for letting us know our team was friendly and professional. We’re glad the wait for your Ford F-150 service was quick. We appreciate your feedback and look forward to assisting you again. Enjoy the ride, and thanks for being part of the McCandless family!

May 12, 2026

Service Team is easy to work with from scheduling appointment through work and delivery of my vehicle. More

by SKMARTIN811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Nagle
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May 12, 2026 -

Bill McCandless Ford responded

Thank you for sharing how effortless working with our service team was, from setting up your appointment through returning your Ford. We’re pleased to have provided a smooth experience. We look forward to being your service partner again. Enjoy the ride, and thanks for being part of the McCandless family!

May 11, 2026

Nice facility for servicing my motor home . Bill is a great mechanic with lots of experience More

by STEPHEN.BOWERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
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May 11, 2026 -

Bill McCandless Ford responded

We’re pleased to hear our facility met your needs for motor home service. It’s great our team’s expertise made your Ford maintenance so smooth. Thanks for awarding us five stars. Enjoy the ride, and thanks for being part of the McCandless family!

May 08, 2026

The gentleman who assisted me was very kind. I had a nail in my tire and they took it out and repaired it for me and were able to squeeze me in and get it taken care of the same day More

by LYTEHOUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I honestly don’t remember his name we had a very nice conversation. He was in charge of the department on that particular day as the ladies who were usually there were not in their usual place.
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May 12, 2026 -

Bill McCandless Ford responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Enjoy the ride, and thanks for being part of the McCandless family!

May 05, 2026

Great Service and the atmosphere was amazing as well. I would always recommend this place More

by Alejandro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
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May 05, 2026 -

Bill McCandless Ford responded

We’re glad to hear the service and atmosphere exceeded your expectations while working on your Nissan. Thank you for recommending us, and we look forward to helping you again in the future. Enjoy the ride, and thanks for being part of the McCandless family!

May 05, 2026

Service depart is excellent! Thorough and on target with Customer Service. Friendly, kind and professional. Would highly recommend this service team. More

by BRENDA33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam, Marshal
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May 05, 2026 -

Bill McCandless Ford responded

It’s wonderful to hear that our team delivered thorough, friendly, and professional Ford service. Thank you for recommending our service department. We look forward to helping with your Ford maintenance whenever you need us. Enjoy the ride, and thanks for being part of the McCandless family!

May 04, 2026

I was very pleased with this dealership in that they were willing to supply me with a second key to my car when it was discovered that the previous owner had removed the key from the key fob. They also were More

by henrymc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darien Ondich
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May 04, 2026 -

Bill McCandless Ford responded

How wonderful to know our team could provide a second key for your Ford and recover the keyless entry code. Thank you for trusting our service department, and we look forward to helping you again. Enjoy the ride, and thanks for being part of the McCandless family!

April 27, 2026

Always greeted with a smile. Relaxed atmosphere, no pressure. Great to deal with. Quality work is always done on my car. More

by MIKEPTSMGR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa, Rusty
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Apr 28, 2026 -

Bill McCandless Ford responded

It’s wonderful to know our team welcomes you with a smile and maintains a relaxed setting. Thank you for trusting us with your Ford Edge service and for recognizing the quality of our work. Enjoy the ride, and thanks for being part of the McCandless family!

April 24, 2026

Service dept. is excellent. Always so kind and helpful. They always get my me in and out quickly More

by CARUSONICK11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa,Bonnie
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Apr 24, 2026 -

Bill McCandless Ford responded

Thank you for sharing your experience with our service department. We’re glad our team consistently provides friendly support and quick turnaround. We appreciate your trust in us to care for your Ford. Enjoy the ride, and thanks for being part of the McCandless family!

April 24, 2026

A big thank you to Marcus and the team for assisting with our commercial fleet needs! More

by JD
Recommend Dealer
Yes
Employees Worked With
Marcus
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Apr 24, 2026 -

Bill McCandless Ford responded

Thank you for choosing the Ford Transit-350 for your commercial fleet needs. We’re glad our team could assist you. We look forward to supporting your future fleet decisions. Enjoy the ride, and thanks for being part of the McCandless family!

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