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Bill McCandless Ford
Mercer, PA
66 Reviews
We do things differently at our dealership because we care about our customers. While many dealerships move on as soon as they get the sale, our approach is the exact opposite. We are here for you during the sale, and our expert service department will continue to be here to provide reliable service long after your purchase. That’s why so many customers come back to us year after year for their automotive needs. We are the local Ford dealer near Pittsburgh that serves our community. We always have been, and we always will be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 66 reviews
July 17, 2026
Bill mccandless is a country dealership handling many used vehicles and has a full line of new cars. It's a good place to go for your next vehicle used vehicles and has a full line of new cars. It's a good place to go for your next vehicle More
by fklaja699
Verified CustomerEmployees Worked With
July 11, 2026
They were unwilling to negotiate the price, which I found very strange, however they did hold the truck for 3 weeks with a deposit that I put down on it. The manager had to be referred to for questions I had very strange, however they did hold the truck for 3 weeks with a deposit that I put down on it. The manager had to be referred to for questions I had and he didn’t even talk to me or move from his desk. The salesman, Derrick, was very nice and tried his best to accommodate me with all of my questions and time to get my monies to clear. The finance woman was not very kind, at all. More
by cmmester
Employees Worked With
July 09, 2026
They were fast to get the car in They did good work and worked under my extended warranty I am very satisfied worked under my extended warranty I am very satisfied More
by BARNETTLARRY1441
Employees Worked With
July 04, 2026
This was our 2nd car that we purchased from them. This is a great dealership. Everyone there is friendly. I highly recommend this dealership. This is a great dealership. Everyone there is friendly. I highly recommend this dealership. More
by marlana4318
Employees Worked With
June 30, 2026
Did a mobile oil change. Was fantastic service. Four days later had an inspection done….got a call that it was done. Waited 40 minutes to pick it up 3 hours later. What shoul Was fantastic service. Four days later had an inspection done….got a call that it was done. Waited 40 minutes to pick it up 3 hours later. What should’ve been a five minutes transaction was quite the debacle. More
by RYANJB1974
Employees Worked With
June 29, 2026
The dealership is very accommodating and knowledgeable. The ability to have service come to your house is a great service offered. The ability to have service come to your house is a great service offered. More
by ABBEYDUNN58
Employees Worked With
June 27, 2026
Check engine light came on – arrived on May 18 and was sent away with “all codes have been erased, your good to go – bank 1 was showing as an old code. Service MGr “and by the way, both boots on your axle sent away with “all codes have been erased, your good to go – bank 1 was showing as an old code. Service MGr “and by the way, both boots on your axles are leaking”. ME – Really I just had it inspected 2 weeks ago. Billed 105.95 Left McCandless , Drove 10 miles and blinking check engine light came on – MISFIRE! Pulled over – service mgr told me to bring it back. I replied “Don’t you think I should tow it?” “SM replied, “oh yes”. I had it towed to McCandless Ford. May 20, 2026 through May 27th – Service manager told me I had the wrong spark plugs in (This was incorrect) – but. McCandless proceeded to change. Changed spark plugs, one o2 sensor and 1 coil pack = 1452.66 Picked up my vehicle and asked, “Is my catalytic converter ok”? SM “Yes your good to go”. I drove 15 miles and the check engine light came on. Came back to Ford – Diagnosis “You need a catalytic converter, estimate is $4200. This was an EPIC FAIL on the service manager and McCandless Ford. My boots were damaged when they did their “inspection” of my vehicle when check engine light came on. I did not ask for an inspection of anything other than blinking light. I have a 68 Ford dully, a 79 F150, and a 2013 F150. I am AFRAID TO GO TO A FORD DEALERSHIP BASED ON MY EXPERIENCE AT MCCANDLESS Ford. I will never go back and I will tell my story everywhere I go! Furthermore, I am writing Ford and providing pictures of everything I spoke about. Inspection 2 weeks prior to “supposed” boots rotting out – they were damaged during their “inspection”. More
by RLPBO
Employees Worked With
Service Department Manager - Bonnie
June 24, 2026
I have been very satisfied anytime I have to go in for any service work. Whether it's for a recall notice or oil change. Wait time is responsible without surprises. any service work. Whether it's for a recall notice or oil change. Wait time is responsible without surprises. More
by rodgerdodger60
Employees Worked With
Charlie Kindig-was original sales rep
