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Bill McCandless Ford

Mercer, PA

4.5
66 Reviews
We do things differently at our dealership because we care about our customers. While many dealerships move on as soon as they get the sale, our approach is the exact opposite. We are here for you during the sale, and our expert service department will continue to be here to provide reliable service long after your purchase. That’s why so many customers come back to us year after year for their automotive needs. We are the local Ford dealer near Pittsburgh that serves our community. We always have been, and we always will be.
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8416 Sharon-Mercer Rd.

Mercer, PA

16137

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Showing 66 reviews

May 04, 2026

I was very pleased with this dealership in that they were willing to supply me with a second key to my car when it was discovered that the previous owner had removed the key from the key fob. They also were More

by henrymc1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Darien Ondich
May 04, 2026 -

Bill McCandless Ford responded

How wonderful to know our team could provide a second key for your Ford and recover the keyless entry code. Thank you for trusting our service department, and we look forward to helping you again. Enjoy the ride, and thanks for being part of the McCandless family!

April 27, 2026

Always greeted with a smile. Relaxed atmosphere, no pressure. Great to deal with. Quality work is always done on my car. More

by MIKEPTSMGR2
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Lisa, Rusty
Apr 28, 2026 -

Bill McCandless Ford responded

It’s wonderful to know our team welcomes you with a smile and maintains a relaxed setting. Thank you for trusting us with your Ford Edge service and for recognizing the quality of our work. Enjoy the ride, and thanks for being part of the McCandless family!

April 24, 2026

Service dept. is excellent. Always so kind and helpful. They always get my me in and out quickly More

by CARUSONICK11
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Lisa,Bonnie
Apr 24, 2026 -

Bill McCandless Ford responded

Thank you for sharing your experience with our service department. We’re glad our team consistently provides friendly support and quick turnaround. We appreciate your trust in us to care for your Ford. Enjoy the ride, and thanks for being part of the McCandless family!

April 24, 2026

A big thank you to Marcus and the team for assisting with our commercial fleet needs! More

by JD
Recommend Dealer
Yes
Employees Worked With
Marcus
Apr 24, 2026 -

Bill McCandless Ford responded

Thank you for choosing the Ford Transit-350 for your commercial fleet needs. We’re glad our team could assist you. We look forward to supporting your future fleet decisions. Enjoy the ride, and thanks for being part of the McCandless family!

April 19, 2026

Darien was excellent to work with. He did not pressure me in any way and was great to work with. He was very patient with me as I took a week to decide on the purchase. I would highly More

by dbaumgardn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darien
Apr 19, 2026 -

Bill McCandless Ford responded

We’re delighted the sales team provided a patient, pressure-free experience and that our finance staff were so helpful during your decision process. Thank you for recommending us and congratulations on your new Ford F-150. We look forward to assisting you again. Enjoy the ride, and thanks for being part of the McCandless family!

April 19, 2026

i could not ask for a better sales deal . everyone was polite and friendly i drove hour and half to the dealership i would go back again salesman made me feel comfortable answered all question More

by TSEDLACEK01
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
joe mike
Apr 19, 2026 -

Bill McCandless Ford responded

Thank you for choosing your new Ford F-350 and for sharing your experience. We’re delighted our team provided a friendly, organized, and respectful visit. Enjoy the ride, and thanks for being part of the McCandless family!

April 17, 2026

Annual RV state inspection and oil change done. Was done on schedule while i waited and got it back quickly. Cupon for reduced cost inspection was appreciated More

by paul-king
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Sorry don't recall
Apr 18, 2026 -

Bill McCandless Ford responded

We’re glad the annual state inspection for your RV and the oil change on your Ford were completed promptly while you waited. It’s rewarding to know we stayed on schedule and returned your vehicle quickly. Thank you for using the reduced cost inspection coupon and for trusting us with your service needs. Enjoy the ride, and thanks for being part of the McCandless family!

April 15, 2026

The sales process was awesome! We every one who works there is fantastic! Darien, Joe, Matt and Rose are fantastic people to work with! More

by dweriksson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darien, Joe, Matt and Rose
Apr 16, 2026 -

Bill McCandless Ford responded

We’re thrilled the sales process went smoothly and our entire team provided exceptional support. Thank you for choosing your used Ford; we appreciate your trust in us. Enjoy the ride, and thanks for being part of the McCandless family!

April 13, 2026

Service team was considerate of our time and was able to do brake exchange while there for something else. More

by BSTHMT96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Apr 14, 2026 -

Bill McCandless Ford responded

Knowing our team respected your time and completed your brake exchange during your visit is fantastic. Thank you for entrusting us with your Ford. Enjoy the ride, and thanks for being part of the McCandless family!

April 09, 2026

Drove truck 16 miles and the rear brakes are smoking after you just replaced them Not impressed at all More

by JEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Apr 16, 2026 -

Bill McCandless Ford responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you, Jeff.

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