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Bill McCandless Ford
Mercer, PA
84 Reviews
We do things differently at our dealership because we care about our customers. While many dealerships move on as soon as they get the sale, our approach is the exact opposite. We are here for you during the sale, and our expert service department will continue to be here to provide reliable service long after your purchase. That’s why so many customers come back to us year after year for their automotive needs. We are the local Ford dealer near Pittsburgh that serves our community. We always have been, and we always will be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 84 reviews
January 16, 2016
Broke down took 3.5 months to repair Very poor service. My F-250 broke down and I had it towed to this dealer on 8/2/2015, it took them till 11/19/2015 to finish putting a replacement en Very poor service. My F-250 broke down and I had it towed to this dealer on 8/2/2015, it took them till 11/19/2015 to finish putting a replacement engine in and during this point I was told their only diesel mechanic took 3 weeks of vacation. I wouldnt go back to this dealer if they paid me too. More
by baker11
Employees Worked With
Chris
August 07, 2014
Deceptive sales practices. I would not purchase a vehicle from these guys if they were the last dealer on the planet. Sales gimmicks border on outright fraud. Buy at your own pe I would not purchase a vehicle from these guys if they were the last dealer on the planet. Sales gimmicks border on outright fraud. Buy at your own peril. More
by stevewetzel2
Employees Worked With
Can't recall.
July 14, 2008
We went through the trouble of a preapproval before we drove over 50 miles to the dealership. We had an appointment which meant nothing to the salesperson. We were told one thing over the phone and inte drove over 50 miles to the dealership. We had an appointment which meant nothing to the salesperson. We were told one thing over the phone and internet and a totally different story when we arrived and FINALLY got waited on. I would not recommend this dealership to anyone unless you like being misled and lied to. Overall, this was probably the worst experience I have ever had in trying to purchase a car. They tell you one thing to get you there and the story does a complete 180 once you arrive. I would not return there if they were having a buy one, get one free sale. We wasted over three hours of our time. Our salesman let every other person who walked in interrupt his business with us and left us standing for hours while he talked on the phone and chatted with every other person who came in. This place was a joke!!! More
by jblaney
Employees Worked With
2
October 19, 2007
Bill McCandless Ford is a good "old fashioned" dealership. They will go out of their way to help and assist you throughout your entire sales experience. dealership. They will go out of their way to help and assist you throughout your entire sales experience. More
by busboss111
Employees Worked With
Gregg McCandless, owner; Ron Sopko sales
