Bill Penney Toyota

I bought a used car with this dealership and was told the car to as given a though check I have also had it served though there. I took it in for a oil change at a different place only to find out both my dr car to as given a though check I have also had it served though there. I took it in for a oil change at a different place only to find out both my drive axles have been bad for awhile. It has been less than 3 months since I had it in their shop and was told everything was good. Since purchasing the car less than 6 months ago I have had to replace brakes( which I was told were fine) the alternator, and coils. I was assured upon purchlace of this vehicle that everything was good and upon servicing things were good. The technician informed me this was not a new issue that this issue had been going bon for a long time. I feel like I was sold a car simply so the salesman could make a commission. I informed them I was on a limited income and couldn't afford alot of repairs yet that is all I have had since the purchase of the vehicle I am very disatisfied with the quality of service and honesty of this company. More

I recently bought a 2021 4Runner from Bill Penney Toyota. The salesman, Jeremy Flemig, was very knowledgeable about vehicle, answered all the questions I had, didn't try to upsell me or steer me into someth The salesman, Jeremy Flemig, was very knowledgeable about vehicle, answered all the questions I had, didn't try to upsell me or steer me into something I didn't want. I was very impressed with his professionalism and I will certainly recommend him to my friends. More

I purchased a 2020 Sienna and have brought up the issue of this vehicle having hesitation and acceleration issues after the first week of owning ii and numerous times since then. On all occasions I was tol of this vehicle having hesitation and acceleration issues after the first week of owning ii and numerous times since then. On all occasions I was told by the service department that this was normal for the car because of the Eco system. Now the word has finally come out that there is a recall because of the fuel pump. I’m a descent hands on type of person and know when things are just not right, so why aren’t the trained technicians capable of finding and fixing the issues? Now I am aware that this vehicle can stall on me at any time and they don’t have the parts to fix it. I surely hope nothing happens to my family or anyone as a result of what I see as negligence on the part of Toyota and the Bill Penny dealership. More

2013 Avalanche available-put down $500 deposit on Saturday--secured loan--sold it out from under me. DO NOT USE!! Waiting on refund days later. Saturday--secured loan--sold it out from under me. DO NOT USE!! Waiting on refund days later. More

FRAUDI bought a 2017 Subaru Forester. It has a sticker FRAUD I bought a 2017 Subaru Forester. It has a sticker that says Battery in the green. To the normal, sensible person that would mean the battery FRAUD I bought a 2017 Subaru Forester. It has a sticker that says Battery in the green. To the normal, sensible person that would mean the battery is good. 2 weeks later the battery died. Took it to be tested before going back to Bill Penny and was informed there was no way they didn’t know the battery was bad. Went back to Bill Penny and was informed I bought as is, plus got $2000 off so what if the battery was bad. Now have to take somewhere to a mechanic because it is obvious that there maybe current issues that weren’t disclosed. As Not disclosing known issues is FRAUD!!! I am not the first they have defrauded DO NOT BUY FROM THESE PEOPLE.. More

PSA: DO NOT USE Bill Penney Toyota's Service department. We have been buying Toyota's from Bill Penney for 15+ years and getting our vehicles serviced throughout the service department. We have noticed the We have been buying Toyota's from Bill Penney for 15+ years and getting our vehicles serviced throughout the service department. We have noticed the last few times things seemed off. At least TWICE now they have failed to change the oil when they clearly documented that they changed it. The last time my husband called them out on it and they made it right, but a routine oil change, tire rotation, and recall fix took almost 4 hours.... RIDICULOUS!!! Let's not mention the fact that he is currently in the garage ROTATING the tires that they said they rotated and CLEARLY did NOT rotate. I would be more pissed off had we been paying for these, but we are still under the Penney Perks. So, be forewarned that you are probably paying for things they aren't doing and running the risk of ruining your car. Penney Perks or not, we will likely be taking our vehicles to Tire Discounters from here on out because they have always done a great job and in a very timely manner. We will be contacting the corporate office as this is UNACCEPTABLE business practices!!!!! More

Nope. This service department sucks. They never ever reset anything. Every time I go there for my “free” device I’m there at least 2 hours and then have to go back because they don’t reset things after reset anything. Every time I go there for my “free” device I’m there at least 2 hours and then have to go back because they don’t reset things after service. Nope. Never again. One time they tried to sell me tires because they found a nail in my tire. I didn’t buy and there was nothing ever wrong with my tire. More

VERY RUDE SERVICE DEPT. On May 28 2020 I dropped off my Toyota RAV4 for Oil Change and Tire Rotation. Upon arrival Chris explained to me I need a change the Air Filter, This On May 28 2020 I dropped off my Toyota RAV4 for Oil Change and Tire Rotation. Upon arrival Chris explained to me I need a change the Air Filter, This car has 26,000 miles on it, so I agreed. I have Toyota Preferred Care, so my oil change and Tire rotation was FREE. Went to pick up my Vehicle I owed a Whopping $290.00 for a air Filter. WOW that must be some more air Filter. I discussed this with him , Chris Informed me he wrote the Tickent Correctly, he does not write things wrong...VERY RUDE did not like me questioning the Price. So I paid the Bill. Later I wanted to talk to the Service Manager Named Mac, Never got a return call or anything! Please do not use these People. In today's world there is so many more dealerships to choose from. Rhonda Dempsey New Hope Alabama More

Love my new van the person james Jackson was very knowledgeable guided me with the safety functions 2020 sienna van. Very professional and direct and pleasant knowledgeable guided me with the safety functions 2020 sienna van. Very professional and direct and pleasant More

Ramsee was awesome!! I highly recommend him and Bill Penney Toyota to anyone! He was very helpful and patient with my decision. I never want to go anywhere else! Penney Toyota to anyone! He was very helpful and patient with my decision. I never want to go anywhere else! More