If you're going to buy a car from Bill Penney, do your homework and don't trust anything they tell you. They appraised my trade in at less than half of its value (based on KBB and offers from other dealerships). I don't mind a low-ball offer, but they tried to convince me it was a good deal by showing me a print out from KBB.com. When I looked closely, I noticed that they entered incorrect information on the website to get the cheapest value possible (the trim line, engine, and transmission were all wrong and they selected no options and the worst condition). If I hadn't done my research in advance, I might have believed them.
I was also not a fan of the high pressure negotiating tactics. They tried to get me to buy a car on the spot even after I told them multiple times I wouldn't buy that day. The car they were trying to sell me wasn't even on the lot yet. They held on to my keys as long as they could to keep me from leaving. The salesman also kept showing me payment options while refusing to tell me what the A.P.R. used to calculate them was.
Bill Penney was also the only dealership I visited that didn't seem to know what cars they had on their lot. I walked in knowing exactly what model and trim line I was interested in, but we had to walk the lot reading window stickers to find one.