I brought my newly purchased 6 month old Tacoma in to utilize my tire warranty. I would strongly advise not to purchase a tire warranty ever because it's no good anyway. I didn't run over anything in the road, the tire popped and I lost air. Should have been a simple claim right? I had 4100 miles. I took it into Bill Penney service department because it was the dealership where I purchased it and assumed I'd get the great service that I did while I was purchasing. Wrong again. The service technican, Libby, was great. She kept in constant contact with me and answered all my questions. Her boss, Larry Osborne, was not. He kept saying that I hit something and it was up to him to make a claim and insisted the tire didn't fail. After arguing back and forth with him through Libby, (it wasn't her fault and I felt bad for her and still feel bad she has to work with a boss like that.) Mr. Osborne said that he would split the cost of the tire with me. He said my portion was $120.00. I am not stupid and knew the tire didn't cost that much. I had 3 different places quote me less, but I couldn't get the tire within a reasonable time. I called Toyota in Scottsboro and Tim, the service manager, said the tire was only $150. So what was Mr. Osborne "splitting" with me? I told him and he said he would split the cost of that for me. If the tire cost $120 then be honest and say that instead of trying to lead me to believe a lie. I still had to pay $75 for a tire that should have been free because of the tire warranty. While talking to Mr. Osborne face to face I could tell that he was an egotistical chauvinist. He kept saying it was he that made the decision like he's some hot shot. He was very rude. I wonder how many people that he screws over. Please do your research on prices and parts before going into that service department. I would try and go somewhere else, its a rip off with horrible service. I even had my AUX cord broken when I got my truck back. I will never use the service department again!
I wish I could rate Libby separately. She was very professional and friendly. My experience would have been much worse if not for her. She deserves a raise!