If I could give a zero start I would.
I was convince by a sale associate and sales manager to purchase this Camry after doing weeks of research. I placed a $1000 non-fundable out of inven
I was convince by a sale associate and sales manager to purchase this Camry after doing weeks of research. I placed a $1000 non-fundable out of inventory deposit on 6/25. The price for the vehicle was fair. My vehicle arrive on 7/18. I traveled from Birmingham to pick up my vehicle. I purchased with cash and drove for one day everything about my very 1st purchase of a BRAND new vehicle has gone down hill. My new car has a noise on the passenger side of the car. I returned to the dealership on 7/19. I was advised to go to Sales Manager by the sales associate that aided with the purchase. The sales manager drove with me to the service department. At the this point I was introduce to Service Director who has no customer service skills nor care for the customer. He told me the tech that could fix the problem was not available. And I needed to schedule a time for repairs. I returned a week from the day of purchase to find the tech was off that day. Parts were order for what was the perceived issue by a different tech. I made arrangement to work remote the next day for the repair. The next day I was provided a dirt loaner with less than 1/4 tank of gas and was told by the Rental coordinator I needed to put gas in the loaner. I was shocked at this request. I left and contacted my sales associate about my displeasure. When I returned, I spoke with the service director and was told that was policy. Later that evening I was told my car was repaired but when I drove it off the lot I returned immediately because it was not repaired. At this point I requested a new loaner and left my car with the hopes the issue would be resolved. On Wednesday morning, I contacted the ASM and suggested a possible diagnosis of the issue. I had discussed the issue with Quality Department Manager at the car manufacturers where I work. Later Wednesday, I was informed by the ASM my car was ready for pick up and the issue was resolved. I stated would pick up the car on Friday or Saturday due to work and distance. When I arrive Saturday, I was met by the customer skill lacking service director who proceeded to tell me "THEY DID NOT KNOW WHAT WAS WRONG AND COULD NOT FIX IT. Then he said a field tech would have to be called. I was livid because you have had my car all week. If you did not know how, what or could not fix it why has the field tech or engineer anyone who knows what they are doing been called. The service director requested I return the loaner and take my car because there was nothing wrong with it. He stated he would be contacting a field tech. I went to discuss with the sales manager who conveniently did not have 5 minutes but you could call me after hours on a Friday to tell why I should buy the car from this dealership. Then I was told by the sales associate I would be priority number one on 8/1. I did not receive a text or phone call or anything until I showed up around 12 noon with a family member who was previous employee. My family went direct to the New Car sales manager who told me give him an opportunity to rectify this bad experience. The new car sales manager was a man of his word. He was the first person I encounter that cared I was upset. He understood. He made sure a case was created so the field agent can maybe figure out the issue. He returned phone calls. He explained the process and step to get a resolution for the problem with my new car. As for all the others I have encounter I have no trust in any of them. The excitement of purchasing my new camry is gone. At one point the service director thought it was funny because I was upset and was observed laughing.
I am still waiting on that phone call. Also when reviewing these reviews I noted mine was not listed.