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Bill Penney Toyota

Huntsville, AL

3.1
799 Reviews

4808 University Dr NW

Huntsville, AL

35816

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Showing 799 reviews

March 30, 2019

Lie is their motto. I would advise you never to mess with these people. Just better stay away from Bill Penney Toyota. I tried. Now I am crying after their service. More

by Marina Efimova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerald Selsey, Hunter Johnson
December 10, 2018

Excellent purchase experience Stephen Jefferson is tremendous to work with. All staff is knowledgeable and friendly. For sure an excellent dealership to trade with. Thanks for a gr More

by Keith1967
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Jefferson, William Thompson
October 06, 2018

Poor Customer Service Bill Penny Toyota is dishonest. Their service department is over capacity making drop off and pick up regularly frustrating. They misdiagnosed and i More

by Dissapointedtoyotabuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager, sales manager
September 01, 2018

Great service Service was great and everyone was kind and wonderful. And would do it all over again if I had to. Great information again great service great people. More

by vellie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nanie,Jefferson, the guy in fiance and William
March 22, 2018

Car recalls We took our perfectly running Toyota Matfix into Bill Penny dealership to have two recalls done per Toyota at no cost to us. When we picked up the car More

by Teriaompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other
March 05, 2018

Dishonest negotiating tactics If you're going to buy a car from Bill Penney, do your homework and don't trust anything they tell you. They appraised my trade in at less than half o More

by James09
Recommend Dealer
No
Employees Worked With
Darrel Green, Jeremy Brackett
February 15, 2018

Expensive Service Military’s families moves a lot and for 9 years I had been taking my car to Toyota dealerships only. So my service budget is been always about the sa More

by Faro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Milton , Zack Penney
January 23, 2018

Great service I visited Bill Penney’s Service department with an ongoing issue that I’ve had no luck getting resolved with 2 other dealerships back in Georgia. Carr More

by 02Sequoia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carrie
January 07, 2018

No excuse My appointment was 10:30 AM (I arrived and was checked in at 10:05) for tire rotation and oil change. I received my car at 1:30PM. I was told I could More

by unhappy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Team John Perry and whoever did not go to lunch from 12 -1
January 02, 2018

Great Pete help me from start to finish. He made sure that I was satisfied with my choice. He showed me different ways to complete my transaction that would More

by dbbrown33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete S.
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