Bill Penney Toyota

Disappointed Just returned from dealership, salesman called my husband don't know how he got his number, my husband told him what he wanted was told he had several Just returned from dealership, salesman called my husband don't know how he got his number, my husband told him what he wanted was told he had several, told him what color he wanted was told he had one and urged us to come and drive it. We drove over 40 miles one way to get there, when we got there not only did they not have what he wanted they didn't even have the color in what he didn't want. My question is if they will lie about that how can you trust them to tell the truth on anything. It is salesmen like this that gives all other salemen a bad name. My husband didn't get ugly with this salesman, I sat in the car and I guess it was a good thing, I would not have been so nice, I would have least had to say "LIER LIER PANTS ON FIRE " More

VIP Treatment My first visit was a flat before vacation and it was no appointment, no problem. Then back for regular maintenance also no problems. Quality service My first visit was a flat before vacation and it was no appointment, no problem. Then back for regular maintenance also no problems. Quality service, courtesy service and a caring team. Thanks to all!!! More

Excellent service! The BP service department is top notch. My advisor was Justin Green and he is an asset to BP as he was very cordial and detail oriented in explaining The BP service department is top notch. My advisor was Justin Green and he is an asset to BP as he was very cordial and detail oriented in explaining the services performed on my 4runner. He even gave me a call to let me know he could quickly put me in a rental if the service for my recall repair took longer than normal. He is a reason I will keep going to BP for service instead of my local quick lube. Thanks Justin! More

New vehicle Sales representative was Deon Wiggins and has shown professional salesmanship. He stayed with me though out the whole process and went beyond to show Sales representative was Deon Wiggins and has shown professional salesmanship. He stayed with me though out the whole process and went beyond to show me all the bells and whistles before I got on the road with my vehicle. I rate you five stars. More

quick and easy Libby walker always gets me in and out in a timely manner she is always smiling and and eager to help provide service for my car Libby walker always gets me in and out in a timely manner she is always smiling and and eager to help provide service for my car More

Great Service Department I’ve had great experiences with the Bill Penney service department. They are quick, professional, and knowledgeable. They’re all very helpful in answe I’ve had great experiences with the Bill Penney service department. They are quick, professional, and knowledgeable. They’re all very helpful in answering all my questions. More

Poor Service While I had a great experience when purchasing my Toyota two years ago at Bill Penny, I have been very disappointed in the quality of service received While I had a great experience when purchasing my Toyota two years ago at Bill Penny, I have been very disappointed in the quality of service received at the Service Center. I returned to Bill Penny after receiving recommendations from service centers in other states (while I was travelling) to have the axle looked at due to a bend causing unusual wear on the back tires. The representative who assisted me at the Service Center insisted that I pay twice the diagnostic fee for an alignment because I'd been taking it somewhere where they didn't know what they were doing AND that it could also be my tires because they were cheap since he'd never heard of that brand. While I understand the necessity of honesty and proper pricing when dealing with a customer, the condescending attitude with which I was met was unacceptable for a business that claims to have great customer service. More

Service Matthew greeted me in line and knew I had an appt with Carrie...what a memory that guy has!! Carrie greeted me as she has done for the past 6 years a Matthew greeted me in line and knew I had an appt with Carrie...what a memory that guy has!! Carrie greeted me as she has done for the past 6 years and was pleasant as usual. The team at Bill Penney always makes my visit a pleasant experience. More

Go see Carrie! Bill Penny service just helped me with the easiest service visit of my life. I felt completely catered to. I would highly recommend them to anyone in Bill Penny service just helped me with the easiest service visit of my life. I felt completely catered to. I would highly recommend them to anyone in the area. More

Best Service in Town While traveling we had car problems and stopped in Bill Penny for service. We were taken care of 100% and waited while the car was fixed, and we were While traveling we had car problems and stopped in Bill Penny for service. We were taken care of 100% and waited while the car was fixed, and we were back on our way. Car problems while traveling never go that smoothly. Thanks Bill Penny service Department. More