Bill Penney Toyota

Excellent service, great salesperson and staff! We had a fantastic experience purchasing our new vehicle from Bill Penney Toyota. Our sales persons, Kevin and Vernon were very attentive and responsi We had a fantastic experience purchasing our new vehicle from Bill Penney Toyota. Our sales persons, Kevin and Vernon were very attentive and responsive throughout the process. This was our 4th purchase from Bill Penney Toyota and their excellent service is why we keep going back! More

Finance person ruined entire process Arrived at the scheduled appointment time 4:15 PM. Original salesperson wasn't available but, I dealt with a very knowledgeable salesman that was ver Arrived at the scheduled appointment time 4:15 PM. Original salesperson wasn't available but, I dealt with a very knowledgeable salesman that was very familiar with Subaru vehicles. I worked a fair deal, but I was tired of looking for cars at this point. I told the salesman that I wanted to finance with my Credit Union and he wrote that on my file. It was about 5:45 PM when I was seated in the waiting area for a finance person. After over two hours waiting, I was sat down with an older gentleman that wasn't too concerned about customer satisfaction. He had the paperwork already completed with the finance institution of his choice apparently one with a kick back. I expressed again that I wanted my credit union he said it was about the same and wouldn't make any difference. This was on Saturday night and I was finally able to leave at 8:30 PM. I consulted with my credit union on Monday morning and their rate would reduce my payments by $25 per month. I called the salesman and told him I wanted to redo the contract with my credit union and I also didn't want the $3K of warranty that I was pressured into agreeing to late on Saturday night. I came in a couple hours later. The finance guy walked by a couple of times with dirty looks and then was extremely unpleasant and rude in his office. He kept telling me he didn't have to do anything. He refused to give me my credit union as the finance institution, but instead dropped their rate below what I was given at the credit union. After slinging the paperwork across the desk just said "that's all you can go." I have bought many many cars and this was by far the worst experience I have ever encountered and it had nothing to do with the salesman. The salesman would get 5 stars but the finance brought the entire dealership down. More

Excellent purchase experience Excellent information provided during discussion and negotiation. Atmosphere was pleasant and enjoyed visit to sales floor. Ramzee was knowledgeable w Excellent information provided during discussion and negotiation. Atmosphere was pleasant and enjoyed visit to sales floor. Ramzee was knowledgeable which helped the visit and discussion go very well. More

Amazing Experience I purchased a 2016 Toyota Tacoma TRD Sport on John on Saturday. It was very friendly, helpful, and very knowledgeable about the vehicle. I would highl I purchased a 2016 Toyota Tacoma TRD Sport on John on Saturday. It was very friendly, helpful, and very knowledgeable about the vehicle. I would highly recommend purchasing a vehicle from this dealership. Will buy from again in the future!!!!! More

Overall good experience I bought a 2015 4Runner and the sales person (Jeremy Cooper) new which vehicle on the lot that met my needs. He is a very motivated salesperson and h I bought a 2015 4Runner and the sales person (Jeremy Cooper) new which vehicle on the lot that met my needs. He is a very motivated salesperson and his attitude and quick response made the purchase that much better. I would have given 5 stars, but the sales people seem to make up the answers if they don't know them. I am very knowledgable on cars, so it comes across distrustful. I would rather hear that they don't know, but will find out. More

Easy Breezy With out a doubt the easiest car buy experience ever. My salesperson Jose was very knowledgable and professional. This was my second Sienna and the te With out a doubt the easiest car buy experience ever. My salesperson Jose was very knowledgable and professional. This was my second Sienna and the team at Bill Penney Toyota is amazing. More

Good experience. Reasonable price Friendly salesperson. Knowledgeable in car specifics. Thought car was in stock when deal was made but was delivered a few days later. Took 2 hours to Friendly salesperson. Knowledgeable in car specifics. Thought car was in stock when deal was made but was delivered a few days later. Took 2 hours to complete purchase. In summary, wife loves vehicle, no complaints. More

I had a terrific experience The sales staff was very helpful and guided me to an ideal vehicle that best fit my price range. The salesmen had extensive knowledge of every vehicle The sales staff was very helpful and guided me to an ideal vehicle that best fit my price range. The salesmen had extensive knowledge of every vehicle I inquired about. More

A simple, clean, and pleasant car buying expereince I’ve been a Bill Penney customer since 1991 and have never had a bad experience. This was my second time working with Robert Sledge in sales. (My firs I’ve been a Bill Penney customer since 1991 and have never had a bad experience. This was my second time working with Robert Sledge in sales. (My first time was when he was new on the job.) He made this experience simple and clear and left me with no doubts that I was in good hands. The finance manager made his part of the process as quick and painless as possible. A good experience all the way around. More

RAV4 purchase After long hours in front of the computer trying to decide which vehicle I wanted, my visit to Bill Penney was relatively painless. Jose Vidrios liste After long hours in front of the computer trying to decide which vehicle I wanted, my visit to Bill Penney was relatively painless. Jose Vidrios listened to my needs and set me up with just what I wanted. More