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Bill Penney Toyota
Huntsville, AL
801 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 14, 2015
Sales Associate was Great! I purchased a Ford Titanium Escape from Bill Penney. David Wagoner the sales associate was extremely helpful and patient. I would definitely buy anoth I purchased a Ford Titanium Escape from Bill Penney. David Wagoner the sales associate was extremely helpful and patient. I would definitely buy another vehicle here. The only problem was it took a really long time for filling out the paper work. However, David made the shopping experience fun for my husband and me. He is what good customer service and relations are all about. We never felt pressured, it wasn't like he was just trying to sale us a car. He only showed us vehicles that fit our criteria. We were looking for a small SUV and he didn't try to talk us in to something we didn't want or need. He was very respectful of our price range too. More
by titusescape
Employees Worked With
David Wagoner
December 08, 2015
Customer service is excellent My girlfriend and I were looking to lease a new car and Toyota was by far the best choice for us. We were greeted very graciously at the front door an My girlfriend and I were looking to lease a new car and Toyota was by far the best choice for us. We were greeted very graciously at the front door and was immediately set up with a great salesman (James R. Jackson). He was very knowledgeable about the car that we were looking into buying and was very interactive and made the overall buying experience great. He wasn't "all about the sale" like some places are, he took his time and made sure we weren't being overwhelmed with the whole experience. He was very patient with us,(even after halfway through the paperwork my girlfriend decided that she would rather have a different color car). Paperwork went smoothly and James was very willing to work with us on our lease terms. We got a great deal. All of the staff on hand was very nice and courteous. Overall a great experience More
by Luke
Employees Worked With
James Jackson
December 06, 2015
GREAT HAD A GREAT TIME POINT BLANK,WORKED WITH ME AND DID NOT PUSH IN ANY WAY HOPE TO BE WITH THEM FOR A LONG TIME THANKS VERY MUCH SEE YOU AT 5000MILE HAD A GREAT TIME POINT BLANK,WORKED WITH ME AND DID NOT PUSH IN ANY WAY HOPE TO BE WITH THEM FOR A LONG TIME THANKS VERY MUCH SEE YOU AT 5000MILE More
by GARY
Employees Worked With
TIM BUNCH SALES
December 03, 2015
Great place, great salesperson. I had been contemplating buying a new car due to medical problems. I was on facebook and saw a picture of a car I liked. I clicked on the pic and it I had been contemplating buying a new car due to medical problems. I was on facebook and saw a picture of a car I liked. I clicked on the pic and it showed a car I had been looking at on the internet. I will admit the interior color (almond) is what won me over. Left an email ad and got a response from Jeremy Cooper. Went to the dalers the naxt day and lookes at the car. I decided I was goig to give my aswer within 2 days.. After a few moments with the sales manager there we did come up with a better aggreement. I still said I would wait. At no time was I ever pressured to buy this car. I really appreciated that. I called back the next day and told them to clean it, gas it and I woulb be there the next day. The day I pickedthe car up all the paperwork was ready, another plus. I loved the demeanor of young Jeremy Cooper. I could not have hand picked a better salesman. More
by David C. Bill
Employees Worked With
Jeremy Cooper, forgot name of finance mngr and sales mngr..
December 02, 2015
Great place!!! It's really easy to find what vehicle your looking for. All the people that work there are really friendly. Making it easy for me. It's really easy to find what vehicle your looking for. All the people that work there are really friendly. Making it easy for me. More
by Sking546454
Employees Worked With
James Jackson and Victor Callahan , Zack Penney
November 28, 2015
stress free Victor the finance manager and Jose my salesperson made the experience so easy and stress free. There was no pressure and even their sitting area was Victor the finance manager and Jose my salesperson made the experience so easy and stress free. There was no pressure and even their sitting area was comfortable with a big screen TV and complimentary coffee or tea. More
by gkbeauty
Employees Worked With
victor callahan, jose
November 28, 2015
Best salesman Great people best salesman and manager I will definitely buy again and recommended to the other .salesman and sales manager very friendly and honest I Great people best salesman and manager I will definitely buy again and recommended to the other .salesman and sales manager very friendly and honest I am happy wth my purchase More
by Devakshar
Employees Worked With
Fred William
November 24, 2015
Lack of communication I called the service department at 7am about a flat tire. My car arrived at around 830am, but since I was not there (still at home), they serviced peo I called the service department at 7am about a flat tire. My car arrived at around 830am, but since I was not there (still at home), they serviced people already waiting. The call center told me I would have a 9:30 appt and it should take about an hour. The shuttle picked me up at 10:30. I arrived at 11am. They didn't start on my car until few mins before 11. Long wait More
by guest
Employees Worked With
Larry Deal
November 22, 2015
handicaped. I could not pick up my tundra because of my back issue so the salesman i was dealing with at bill penney toyota drove 4 hours to deliever it to my hom I could not pick up my tundra because of my back issue so the salesman i was dealing with at bill penney toyota drove 4 hours to deliever it to my home.I feel like they went above and beyond to make sure i was taken care of.My next toyota will be bought from this dealership even though i live in a different state. More
by Tim tundra 1234
Employees Worked With
Robert Sledge
November 18, 2015
Won't compete with others #1The service dept is pretty solid. #2 My new sales experience was poor. I bought a new vehicle from them and several parts of the deal lacked f #1The service dept is pretty solid. #2 My new sales experience was poor. I bought a new vehicle from them and several parts of the deal lacked follow through such as keys requested in deal and lack of phone calls for parts that were included in the deal. They give you a 30 day due bill for parts. On day 29 I went down and inquired about the part for my new car that was part of the deal because nobody had called me. "They said come back on Monday." On Monday, the parts were there and I had to arrange to have them installed. Between getting keys cut properly, keys programmed and the roof rack for a van I made no less than 4 trips for something that should have taken 1 at most. What a waste of my time. Attention to detail and coordination of activities and follow through were poor on my first new vehicle deal. I was lucky enough to buy a second new vehicle later in the same year and went back to the Penney dealership. They remembered me and the difficult time I had with my 1st vehicle I bought from them. We tried to negotiate a price but didn't agree. We were $500 apart. The problem was the car had an option I did not want. I specifically told them if you can order me the car without the option we could probably agree on the price and do the deal. They kept trying to sell me the car with the option. (The option was 699 MSRP,) The OTD price I was willing to offer for a car with the options I wanted was $500 less than their "lowest price". Effectively, If they would have offered a car without the options they could have made the sale. I was unwilling to go to their price. At the end of the day I was able to get the car I wanted from another dealer for $250 less (taxes included) I really tried to give them my business but they didn't compete- all over the simple matter of giving the customer the options they wanted. After the 2nd deal didn't go through I did ask to speak with Zack Penney and let him know about my experience. I did let them know that I would be very unlikely to buy a new car from them again in the future. #3 I needed some parts for one of my cars. I asked about a 10% coupon I found online. I was told the coupon was only good for some specific items and my parts order didn't qualify. "We can't sell you those parts at that price." (Meaning 10% off) REALLY??!! for 10% off? That's OK I bought genuine OEM parts from an online dealer and had them shipped to my doorstep direct for less money than what this dealership wanted. The difference here was 10%. If the dealership had sold me the parts with the 10% discount I would have ordered on the spot. Again, IMO, it seems like the dealership has the attitude we don't need to compete. That's OK, I can always shop elsewhere and did so. This dealer gets 2 stars only because the service has been pretty solid over the years I have worked with them. New car sales and parts dept. leave something to be desired. More
by southernyankee
Employees Worked With
Zack Penney, Hunter Johnson
