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Bill Penney Toyota
Huntsville, AL
799 Reviews
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Showing 799 reviews
June 03, 2015
BILL PENNEY IS A JOKE Bill Penney is a joke. From the time I walked in until today (6/3/15) has been nothing but lie after lie after lie. It all started the day of the pu Bill Penney is a joke. From the time I walked in until today (6/3/15) has been nothing but lie after lie after lie. It all started the day of the purchase. I kept asking the salesman and his buddy what my interest rate was. Nobody knew. They don't tell us that info. Well go talk to the person that does know because I want to know. Asked 3 or 4 times. No interest rate. Should have left then. I know the interest rate determines your payment. We finally settled on 579 and a 1000 down. Both parties agreed. Get in with Victor the finance manager. Signing the paperwork and he slides a 590 and sum change payment my way. I told him no no no. That's not what we agreed on. He stated that they couldn't get the payment there. Should have left then. I asked him that not what they told me. They had everything figure out and on paper. Victor said, they were wrong. You wont know your payment until you submit your application and get the interest rate. Should have left again. That's why when I asked for the interest rate they couldn't give it to me. He, Victor finally made it right only after I asked for my car to be brought around. Then, on top of that, I was going thru all my paperwork and I seen this paint protection for 600 dollars. YouTube it and seen what it was. Look at the truck and it wasn't on there. I called my salesman and told him. He told me to bring it by. Several people looked at it and determined it was taken off. I'm sure they think I took whatever they xxxx they call themselves looking at and for off. We went to the service department and a few more people looked at it. Left my name and number for the service manager to call back. It's 5:45 and no call. I wanted some running board on the vehicle. Called several times but couldn't get thru so I went online and left my information for a call back on the price and installation of the running boards. Later that morning I got someone in parts to answer. They gave me the price of the running boards 499.00 and then transferred me to service. Told me it was a 3 hour installation drilling was required and it would be 3 hundred and 15 or 20 dollars. Not sure of the exact price. Get a call this morning from the service department about the online information I put in. Told me it would 142.50 to install the running boards. I asked the salesman could they just get the running boards instead of them just putting the 600 dollar plastic back on there. He said no. After all this xxxxxxxx, the lies and the run around, do you see why I have nothing for Bill Penney Toyoto. I will Never EVER own another Toyoto. More
by Gsjr1027@aol.com
Employees Worked With
Cindy Huet
June 02, 2015
Who does this? We did not expect to receive the deal that we received. We absolutely did not plan on purchasing a car when we went in, but Trey Miller made the plan We did not expect to receive the deal that we received. We absolutely did not plan on purchasing a car when we went in, but Trey Miller made the planets align, and we would have been foolish to decline the offer they made. We found staff to be friendly, but not in a used-car-salesman-kind-of-way! We would definitely return, though purchasing our used Honda, we don't plan on needing a reliable car any time soon! More
by BradEades
Employees Worked With
Trey Miller, Silas, Spivey?
May 29, 2015
Outstanding Customer Service My wife and I received the best customer service and professional sales experience ever in purchasing a car. Would recommend this dealer and specific My wife and I received the best customer service and professional sales experience ever in purchasing a car. Would recommend this dealer and specificially James Jackson. A professional sales person and made this purchase the most relaxing, fun, comfortable experience ever. I will recommend our friends to see him in buying a vehicle. More
by Auto Purchase
Employees Worked With
Sales- James Jackson; Finance- Darrell
May 27, 2015
Could not ask for better We received friendly, professional, timely but not pushy service. Creighton was excellent and worked hard to make us a deal that worked within our li We received friendly, professional, timely but not pushy service. Creighton was excellent and worked hard to make us a deal that worked within our limits! More
by JJ
Employees Worked With
Creighton Bloyd, Cindy Huet
May 26, 2015
Very professional Organization I just purchased my third Avalon from Bill Penney. Their sales staff is always knowledgeable and the service department is excellent. Very pleased w I just purchased my third Avalon from Bill Penney. Their sales staff is always knowledgeable and the service department is excellent. Very pleased with my new 215 Limited and expect to receive the same excellent service from Bill Penney that I have enjoyed for the last 12 years. More
by Johnny Rushing
Employees Worked With
Jeremy Cooper, Marlon Stokes, Victor Callahan, Cindy Huet
May 25, 2015
Great buying experience! I was recommended Bill Penney from a friend who had a pleasant experience. Even though I am located in Birmingham, I took the advice given and gave Bi I was recommended Bill Penney from a friend who had a pleasant experience. Even though I am located in Birmingham, I took the advice given and gave Bill Penney a call. My sales associate, Robert Shrier, was more than helpful in accommodating my requests for a new 4Runner. He was professional, friendly, and efficient. I will gladly use this dealership in the future. More
by MJames
Employees Worked With
Cindy Huet
May 24, 2015
Strong business performance Zack Penny has brought about a SALES ATTITUDE among his organization which has influenced all sales and staff members. They have an attitude of outpe Zack Penny has brought about a SALES ATTITUDE among his organization which has influenced all sales and staff members. They have an attitude of outperforming other competitors until the deal if finalized. My wife and I were tough customers for Milton. It took us 4 trips and a couple of weeks to make our decision. Milton and the staff did not give up. They stayed in touch with us the whole time by excellent communication. Also I don't believe a dealership of any type or vehicle could have matched the price I paid for my 2015 Highlander. More
by Happy Camper
Employees Worked With
Hunter Johnson, Milton,
May 22, 2015
Great service and a great deal! Talked with Mikey O'Dell and received excellent service and a great deal on a 2015 Prius Persona. I was greeted by members of the sales team the momen Talked with Mikey O'Dell and received excellent service and a great deal on a 2015 Prius Persona. I was greeted by members of the sales team the moment I was on the lot. Everyone I interacted with were very professional, and even followed me to drop off my rental car. Sale was finalized in a short manner and car was ready to go. More
by cajunreaper
Employees Worked With
Mikey O'Dell, Darrell Green, Zack Penney
May 21, 2015
Great Customer Service, Great Deal! I had a wonderful experience at Bill Penney Toyota. The customer service was excellent, and they helped me find just what I needed. I received perso I had a wonderful experience at Bill Penney Toyota. The customer service was excellent, and they helped me find just what I needed. I received personal attention and felt valued as a customer. I am very happy with my purchase and will return here always for my future car needs! More
by HappyCustomer
Employees Worked With
Jason Wright, Hunter Johnson, Zack Penney
