Bill Penney Toyota

Less painful car buying We worked with Mike. M at Bill Penny Toyota, trying to locate a used vehicle to meet our needs. Mike was great, did not rush or push us towards any ve We worked with Mike. M at Bill Penny Toyota, trying to locate a used vehicle to meet our needs. Mike was great, did not rush or push us towards any vehicle. Drove off with a Toyota Tacoma that I really enjoy. The only down side was the long wait to see the finance guy. But he was really nice and helpful as well. Over all, plan to buy there again. More

Sacrifice for my husband My husband and I went shopping for me and new car but when we saw they had a beautiful Silver Toyota Tacoma Pre Runner on the lot, I gave up my desire My husband and I went shopping for me and new car but when we saw they had a beautiful Silver Toyota Tacoma Pre Runner on the lot, I gave up my desire (at the time) for a new car. He has wanted a Tacoma for several years so I sacrificed my wants and traded in my car so he/we could get his dream truck. We absolutely love it and will be back in the future. More

A great experience Love our new Camry XLE. This us our 2nd purchase from Bill Penny Toyota, both have have been enjoyable and easy. Everyone is genuinely nice. We were Love our new Camry XLE. This us our 2nd purchase from Bill Penny Toyota, both have have been enjoyable and easy. Everyone is genuinely nice. We were treated with respect and not given the run around. Will purchase from Bill Penny again. More

Deal of the Century James R Jackson & James Spivey are 2 wonderful guys to work with. They both make deals happen & find keys. The Service dept. should have fixed my vehi James R Jackson & James Spivey are 2 wonderful guys to work with. They both make deals happen & find keys. The Service dept. should have fixed my vehicle the day I bought it, instead of making me wait thru the weekend to pick it up on Mon. or let the Toyota side fix it, since they were open on Sat. Kim A More

Great Shopping Experience Justin Oates met me promptly, determined the type vehicle I was interested in, showed me their stock, and rode with me on a test drive. He was very kn Justin Oates met me promptly, determined the type vehicle I was interested in, showed me their stock, and rode with me on a test drive. He was very knowledgeable about the vehicles and options that were available. We were able to negotiate a deal acceptable to me, and I was able to drive the new car home the same day. More

Great service. No pressure Fred Williams. Super nice sales rep. He was very helpful every step of the way. I was able to take my time picking out the vehicle Fred Williams. Super nice sales rep. He was very helpful every step of the way. I was able to take my time picking out the vehicle More

Awesome service. Genuinely nice and professional. James Jackson. All you need to know is that name. He's a down to earth good guy. He was prompt, professional, and genuinely nice. He's got some energy James Jackson. All you need to know is that name. He's a down to earth good guy. He was prompt, professional, and genuinely nice. He's got some energy too haha. He made me feel like more than just a typical customer. He got me set up and taken care of. I was able to truly get the feel of the vehicle. From power, to controls, to turn radius, to brakes. If you're looking for new or used, be sure to check them out. Thanks again James. -J.R.F. More

Great Purchasing Experience I shopped for my Toyota Camry at all of the Toyota dealers in Northern Alabama. The online experience was ok, however the salesman was extremely helpf I shopped for my Toyota Camry at all of the Toyota dealers in Northern Alabama. The online experience was ok, however the salesman was extremely helpful and went out and had the car I wanted shipped to his dealership. Thanks Bob Fitzgerald! More

Great Dealiership We started our deal over the phone. We came from 60 miles away in Cullman County. Our vehicle was ready when we arrived. Our salesman, Aaron Strom, We started our deal over the phone. We came from 60 miles away in Cullman County. Our vehicle was ready when we arrived. Our salesman, Aaron Strom, was a delight. He was pleasant, personable, professional, and extremely helpful. The financing went quickly, Victor Callahan was extremely helpful and pleasant, even at 10 p.m. when we signed the paperwork. They worked the deal to meet our maximum payment and interest rate. More

Service department damaged my truck and blamed me! EDIT: Dealership reimbursed me $83 for replacement airbox I found on ebay, but I still have to spend my Saturday fixing something they broke. I'll us EDIT: Dealership reimbursed me $83 for replacement airbox I found on ebay, but I still have to spend my Saturday fixing something they broke. I'll use Serra Toyota from now on. I took my wife's 2011 Highlander in for a tire rotation and balance. After sitting for an hour, Dan came in and asked me who put the K&N filter on the truck. I told him I did, and he claimed that it broke the airbox and they could sell me another one for $700! First of all, the filter DID NOT break the airbox. I had put it on just a few weeks before and the hood had not been up since. The new filter has a rubber seal, where the OEM filter has a paper seal, making the airbox lid seal tighter. All that was required to reattach the lid was to hold light pressure while securing the bolts. After raising the hood on my truck, there was a fist-shaped hole in the airbox lid and the nuts that the bolts threaded into had been knocked out the bottom of the airbox. Their service technician had smacked it with his fist when trying to close it. First problem, I had only went in for a tire rotation and balance, so why was the hood up anyway? I didn't ask them to do anything to the air filter. Second problem, as I said before, I had personally put the filter in myself a few weeks before and the hood had not been up since. I know the truck was not broken when I took it there. Third problem, when I informed management of my issues, I was told that "we don't do business that way", but I haven't heard anything in the days since the phone call. Don't take your vehicle in for service if you want it back in one piece! I'm checking Zack's name below because he needs to know how his service department operates. More