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Bill Penney Toyota
Huntsville, AL
800 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 800 reviews
March 22, 2014
The salesmen were very knowledgeable about the van and could answer all our questions. They made us feel very comfortable while test driving and in store. They put up with our kids (1 and 3yrs) running could answer all our questions. They made us feel very comfortable while test driving and in store. They put up with our kids (1 and 3yrs) running around and making a lot of noise without complaint. They were more than willing to negotiate with us, and in the end we felt that we got a great deal. They made sure to show us the service center and even took the time to program our phones into the van's system before we left. It is a complicated process, so I'm very glad they did that! We still feel great about our purchase, and we know that we can call with questions anytime. More
by gimmiethatdeal
Employees Worked With
Chris Scott, Ramsee Miller
March 18, 2014
Purchased 2 cars the same day: 2014 Highlander and 2014 Tundra. Previously purchased 2010 4 Wheeler at Bill Penney. Highly recommend their sales, financing, and service staff. Tundra. Previously purchased 2010 4 Wheeler at Bill Penney. Highly recommend their sales, financing, and service staff. More
by Princess6969
Employees Worked With
Brian Shafer 2014 Toyota Highlander
March 15, 2014
Bill Penney Toyota has gone farther than any dealership I have purchased from. They are extremely friendly. They are not "pushy". Chris Scott has called and sent letters after the sale making sure everythin have purchased from. They are extremely friendly. They are not "pushy". Chris Scott has called and sent letters after the sale making sure everything is still satisfactory. Usually dealerships no longer acknowledge you AFTER you sign the bill of sale - NOT Bill Penney! They must be a good dealership - because a "lemon" dealership wouldn't call to make sure you are happy! I recommend Bill Penney and the excellent salesperson, Chris Scott. More
by robertjoiner
Employees Worked With
Chris Scott
March 14, 2014
Excellent dealership to do business with! All of the sales team were professional and knowledgeable. I am extremely satisfied with the 2014 Camry purchased and the entire buying process. sales team were professional and knowledgeable. I am extremely satisfied with the 2014 Camry purchased and the entire buying process. More
by bpwatson2
Employees Worked With
Willie Goodlow
March 13, 2014
Overall, this was very good experience from start to finish. Our sales person, Trell Barnes, was very polite and professional throughout the entire process. From the test drive, price negotiations, fina finish. Our sales person, Trell Barnes, was very polite and professional throughout the entire process. From the test drive, price negotiations, finance, and delivery, Trell kept us updated the entire way. If there was only one negative on this experience, it would have been the time between finance and delivery of the vehicle. Apparently they were having some issues in the detailing department. Other than this, I would rate my overall experience a 10. I would definitely purchase my next Toyota from Bill Penney. More
by JGransky
Employees Worked With
Trell Barnes
March 12, 2014
Chris Scott was very professional answered all our questions. He made this truck buying experience very easy and he was perhaps the best and most knowledgeable salesman we have ever had. Totally Excep questions. He made this truck buying experience very easy and he was perhaps the best and most knowledgeable salesman we have ever had. Totally Exceptional !!! More
by cathypatterson
Employees Worked With
Chris Scott
March 11, 2014
My new truck buying experience with Bill Penney Toyota of Huntsville, AL, began with a web search and a phone call before deciding to visit the showroom. I called and got a hold of Dewayne Webb. We briefly Huntsville, AL, began with a web search and a phone call before deciding to visit the showroom. I called and got a hold of Dewayne Webb. We briefly discussed my purchase goal. Of course I expressed my interest in the 2014 Toyota Tundra. When I arrived at Bill Penney, I was greeted by a seemingly happy couple of sales team members. After driving four different Tundras I decided on the one I have now. Dewayne worked on my behalf tirelessly from 2 p.m. to 7:45 p.m. I was happily able to drive off the lot satisfied with my purchase. Dewayne displayed a strong knowledge of the Toyota brand and was highly detailed in delivering the product with the best of customer satisfaction. He showed that he understands customers needs and wants in their vehicle purchase. Dewayne was extremely resourceful and enthusiastic throughout my buying experience. Dewayne showed professional concern for me, the customer. I felt like nothing else mattered to him than to take care of my purchase process. Dewayne represents Bill Penney Toyota with the highest standard of excellence. I'm proud to have received great customer service and I truly love my Toyota Tundra! Thank you Dewayne and team Bill Penney Toyota! Continue to show pride in your hard work made easy by taking care of your customers. More
by HoseaJohnson
Employees Worked With
Dewayne Webb
March 09, 2014
I give this dealership great reviews because they gave us the royal treatment by introducing us to a lot of the staff members and they were very helpful in finding us the car we wanted since they didn't have the royal treatment by introducing us to a lot of the staff members and they were very helpful in finding us the car we wanted since they didn't have it in the lot. Thank you to all who helped! More
by rnlee
Employees Worked With
Ramsee Miller
March 06, 2014
I purchased a new Avalon a week ago and still have not I purchased a new Avalon a week ago and still have not received it (waiting for the seats to be replaced). I was told I would get it the next day. I I purchased a new Avalon a week ago and still have not received it (waiting for the seats to be replaced). I was told I would get it the next day. I still have not been told when I can expect to get my car. It's obvious that Toyota has truly screwed up this recall of their seats and they are not supporting the dealership with accurate and timely information. My experience is that Bill Penney has not handled this well either. They should not have told me the car would be ready the next day when all the data they had at that point indicated that this was not likely. They should have told me about this problem before I bought the car, not after I wrote a $37K check. Since that point in time, getting straight information has been extremely difficult. I'm having to call to ask what is going on - someone should be calling me. Often my calls are not returned at all and when they are returned, it is often hours later and the answer is the same - your parts are still not in and we don't know when they will arrive. If my salesman is off for the day - the ball is completely dropped and I hear nothing at all and no one knows what is going on. If I just let things like this completely drop on the days I was off - I would have been fired years ago. In short: you should have been straight up with me when I bought the car and you should be going above and beyond to keep me informed of the status of my car - and you have failed on both accounts. And now - one week later - I still have no clue when you are going to hand over the car that paid for in full one week ago. Robin Cozby More
by cozbyr
Employees Worked With
Charles Brady
March 05, 2014
The overall experience was good, except I feel like I was toyed with when it came to picking the car up. I was supposed to pick it up the last day of February, but since I was, for lack of better words, CAR- toyed with when it came to picking the car up. I was supposed to pick it up the last day of February, but since I was, for lack of better words, CAR-LESS, I could not come that day. I COULD, however, come after the weekend. I got a call threatening that they'd put the car back on the lot even after I'd paid my nonrefundable deposit. That was nerve-wrecking. My grandparents had to drive all the way up from the opposite side of the state to take me. The salespeople were nice, to an extent. More
by sbj0004
Employees Worked With
Greg
