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Bill Penney Toyota
Huntsville, AL
799 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 06, 2012
Bill Penney is an exceptional dealership in every aspect of customer support...their sales, service and finance personnel fully address all customer needs and expectations. From Zach to Nick to Tom to Vince of customer support...their sales, service and finance personnel fully address all customer needs and expectations. From Zach to Nick to Tom to Vince to David and Drew...a total A Team effort delivering total and unceasing service and support. Being a member of a winning team seemingly makes life nicer...being a Bill Penney Toyota customer truly makes you a member of the team, which is a great reality and it actually makes your Toyota ownership experience even nicer. I almost forgot, I love my new Toyota too! Like the commercial...Oh, what a feeling!! Thank You, Frank More
by Frank De Luca
Employees Worked With
Vince Lett
April 05, 2012
Doug George and the rest of the sales staff were most helpful and supportive in my recent experience of selecting and purchasing my new 2012 Highlander. Doug was very supportive and knowledgeable about helpful and supportive in my recent experience of selecting and purchasing my new 2012 Highlander. Doug was very supportive and knowledgeable about the range of choices available and provided valuable advice to help me make a final selection of the Highlander and necessary enhancement packages to satisfy my automotive goals. Sales Management personnel and Financial Specialists provided excellent support to Doug and myself to ensure the best possible completion of what is usually a pretty stressful situation. I have been driving my new Highlander for almost a month now and I am still just as pleased as I was the first day. Thank you and Congratulations to everyone at Bill Penney Toyota! More
by eloliver
Employees Worked With
Doug George
April 04, 2012
The Show Room, Bathroom and other facilities were clean, well maintained and spoke to the quality of the dealership. The staff were all very friendly and knowledgeable. Greg was great in syncronizing my sm well maintained and spoke to the quality of the dealership. The staff were all very friendly and knowledgeable. Greg was great in syncronizing my smart phone with the Car's Bluetooth and showing me the various options that the Electronics, Apps, and Navigational System provide. Sean was very patient and helpfull in the testing of the Toyotos (I drove 3). He did an outstanding job at pointing out the features of the cars under consideration. Roberto was likewise very patient and considerate during negotiations and arriving at a final and good price, reflective of the quality of the Toyoto Camry purchased. All-in-all; the car buying experience at Bill Penny Toyoto was quite pleasant and I would gladly recommend this dealership. I look forward to visiting them again as required for "Toyoto Care" and any needed maintenance. More
by bjhemby
Employees Worked With
Sean Price, Gregory Garrison, Roberto Diaz
April 04, 2012
WE APPRECIATED THE DEALERSHIP, JEREMY SPECIFICALLY, SUGGESTING A CAR THAT WAS A BETTER OVERALL VALUE IN THE PRICE-RANGE WE HAD MENTIONED WHEN THE CAR WE INITIALLY CAME TO LOOK AT WAS NOT ACCEPTABLE DUE SUGGESTING A CAR THAT WAS A BETTER OVERALL VALUE IN THE PRICE-RANGE WE HAD MENTIONED WHEN THE CAR WE INITIALLY CAME TO LOOK AT WAS NOT ACCEPTABLE DUE TO A SMOKE SMELL. WE ENDED UP GETTING MORE CAR FOR LESS MONEY AND HAVE BEEN VERY PLEASED WITH IT. More
by deschas2
Employees Worked With
Jeremy
April 02, 2012
After shopping for several weeks, completing hours of online research and test driving several cars, Bill Penney Toyota made us feel welcomed and cared about our car needs as soon as we walked in the doo online research and test driving several cars, Bill Penney Toyota made us feel welcomed and cared about our car needs as soon as we walked in the door. We had a great salesman and manager, and would reccommend the Bill Penney Toyota dealership to anyone who is serious about buying a quality car with outstanding customer service! More
by searsfamily
Employees Worked With
Brandon Forsyth, Roberto
March 18, 2012
Salesman was knowlegeable about the product. He did not push me into buying car or options I did not want. He found the car that I wanted and expeditiously transferred it to my hometown. I got a great deal push me into buying car or options I did not want. He found the car that I wanted and expeditiously transferred it to my hometown. I got a great deal on my car. Overall the best salesman I worked with in my 40 years of driving experience. More
by Ino
Employees Worked With
Dewayne Webb
March 15, 2012
My experience at Bill Penney Toyota was excellent. The staff was very helpful in finding the exact vehicle I was looking for at the price I wanted to pay. However, the main reason I purchased my vehicle staff was very helpful in finding the exact vehicle I was looking for at the price I wanted to pay. However, the main reason I purchased my vehicle from Bill Penney was my salesman, Nolan, he went above and beyond and was always available when I had questions or needed assistance. More
by hlbobo
Employees Worked With
Nolan Ryan
March 08, 2012
The sales person, Jim Kilgore, went the extra mile in explaining and demonstrating features and details of the camry that we purchased. He was very professional and answered all our questions Your se explaining and demonstrating features and details of the camry that we purchased. He was very professional and answered all our questions Your service is the reason we chose to purchase our camry from Bill Penney Toyota. All of the staff, to include the trainer, the accountant and the service department personnel were exceptional. They were thorough, took the necessary steps to assure all our questions were answered and expectations exceeded. More
by yanceypm
Employees Worked With
Jim Kilgore, Roberto Diaz, Victor Heartsill
March 07, 2012
4 April 2012: We have had our SX4 for a couple weeks now and we love the car! Recommend this dealership for good quality used cars. Jamie Guerriero is great to work with and very laid back but professional. and we love the car! Recommend this dealership for good quality used cars. Jamie Guerriero is great to work with and very laid back but professional. 20 Mar 2012: The dealer's customer experience manager, Cindy Huet, has worked with us after the initial bad experience and ultimately worked out a deal that gave us credit for the full amount we paid for the original car towards a reselection. We found another car that my daughter loves and our mechanic gave it a clean bill of health. Through it all, Jamie Guerriero has been great to deal with and I highly recommend him. If we need another used car in the future, we will go back to Bill Penney. 8 Mar 2012 UPDATE: I was contacted by the dealership Customer Experience Manager, Ms. Cindy Huet, and she and the Service Manager are working with me to resolve the issue. I am pleased that they have taken the initiative to contact me and are committed to resolving my concerns. I will update again once final resolution is reached. Recently purchased a 2007 Chrysler PT Cruiser (70K miles) on their used car lot. I worked with Mr. Jamie Guerriero and was quite pleased with my interaction with him, up to and including the purchase of the car. I had expressed concern about two primary issues – the timing belt and a vibration present in the steering column at speeds above 45 mph. With regard to the timing belt, was told the dealership would not change it before the sale, but that the dealership does offer a 30 day, 1,000 mile warranty on used cars. On the vibration, he said that he had asked dealership mechanics to look at the car several times and that they were unable to find any mechanical reason for the vibration, saying it was probably related to wear on the front tires. The tires are not new, but still have serviceable tread so my husband and I figured we would get two new tires and it would be taken care of. We bought the car for our 16 year old daughter who will start driving on her own in May, so we figured getting the new tires could wait until then. My daughter has driven the car less than 150 miles since we bought it on 14 February. This past weekend I had occasion to drive the car and felt that the vibration in the steering wheel was worse, so we took it to our mechanic yesterday. This shop has serviced all 6 of our cars for the past five years and I have found them to be both trustworthy and reliable. The mechanic indicated that the intermediate shaft in the steering column is bad and an upper bearing is loose in the steering column. He also said the timing belt needs to be replaced. He said the two front tires are out of round (contributing to the vibration but not wholly responsible). In addition the right side motor mounts and strut mounts are bad, also causing vibration. When he told us this, I called Jamie and asked if the warranty would cover any of this. He talked with someone, his manager I think, and said to bring the car by and they would look at it and determine if any of it was covered by the warranty. My husband and I went and picked the car up from our mechanic in Madison and drove to the dealership – walked into the service area and were promptly told that the warranty “only covers power train, it won’t cover any of that stuff.” So we turned around and left. My point is this – I described what my mechanic had found on the phone – it was not necessary for me to waste 90 minutes driving the car over to the dealership only to be told that the warranty did not cover it. I am not happy about spending approximately $1500 on a car I just bought, but I am really angry about wasting my time. Just saying buyer beware at this dealership. More
by pattonreed
Employees Worked With
Jamie Guerriero
March 07, 2012
I had planed to purchase at another dealership,but after working with Frank at Bill Penny,I was able to get the car I was looking for at my own estimated Price,with no hassle.I do reccomend Frank to anyone working with Frank at Bill Penny,I was able to get the car I was looking for at my own estimated Price,with no hassle.I do reccomend Frank to anyone who wants a good deal.I do plan to purchase a new Truck in the near future and I will deal with him again. Thanks Frank. More
by corky52
Employees Worked With
Frank Munoz
