Bill Penney Toyota

I was under the impression that having my car serviced at the dealership that I purchased it would include superb customer service. Along with this service, there would be the assurance that my vehicle was the dealership that I purchased it would include superb customer service. Along with this service, there would be the assurance that my vehicle was handled by professionals during service visits. This has quickly been proven incorrect. I visited the dealership for a routine oil change and tire rotation. While they had it back there, I asked them to please check the gas door, as I had recently stopped at a gas station and had to have someone open the gas door while I held the lever that releases it. My steering wheel has a tendency to squeak, so I asked them to please do as they had done before by lubing it. I was there 3 HOURS! First Jim, filled the ticket out incorrectly, stating that I was not a "waiting" customer, therefore pushing my car to the bottom to be serviced. When I had been there over an hour, I questioned Jim, and he just blew me off by saying "I told you it would be a while!" A time was never mentioned when I came in. After waiting over 2 hours, I approached Jim again and he said it would be any minute. It was almost another full hour! When I complained to the young lady, she offered to call the manager. He had just left the dealership, so she asked him if there was any way he could come back or speak with me. He must have told her to deal with me because she kept saying "I can't... I can't..." When she got off the phone, she apologized saying that Wayne would be in on Monday if I wanted to speak with him. Jim then came in with a little card with a 10% off sticker to use on my next visit and was sure to point out that he took $7.00 off my $50.00 bill... He was very condensending as he kept repeating with a smirk, "I'm sorry..." On top of it all, I get in my car to find grease on the door. A young man did come out and clean when my husband complained. As we're driving away from the dealership, I notice that my car is not handling the same. Just 2 days ago, I had to put air in the tires... They're unbalanced. I paid for something that I did not receive! This was Aug.20, 2005 and I still have not had anyone try to resolve this with me... I called Customer Relations and spoke with Lisa McConnell...didn't receive a call back as promised. Then I was called with someone asking questions about my recent service at Bill Penney and I told the lady everything. Still, no one called me. So finally I called Cindy yesterday and was expecting a call back today (9/9)... nothing as of this afternoon... More