Bill Penney Toyota

This review is not specifically about Bill Penny. It is mostly about Toyota. The radio went out in my 2025, yes 2025 Camry back in August and the radio is still on back order. They are still selling It is mostly about Toyota. The radio went out in my 2025, yes 2025 Camry back in August and the radio is still on back order. They are still selling Camry’s so they have radios. Service after the sell is really horrible. From the same token, Bill Penny could also take one out of a new car so a customer could have a radio. Last Toyota for me. More

I had the absolute worst experience at Bill Penney Toyota this morning. I arrived at the time of my appointment. I waited in the drive thru to be checked in for ~15 mins. Other cars were moving forward and g this morning. I arrived at the time of my appointment. I waited in the drive thru to be checked in for ~15 mins. Other cars were moving forward and going around me after immediately being acknowledged and checked in. I asked to see the manager (Kristopher Martin). There was no concern for my issue, no assistance provided, and no apologies . He instantly gave the excuse that the service advisor was on the phone. We went back and forth and I understood why customer service is awful at this location. It trickles from the top down. I left without being serviced. Customer service rule #1 is to take ownership of the issue . Customer service rule # 2 is to solve the issue . I see no reason he could'nt have offered to assist. I've had other issues at this dealer. Unfortunately, they are the only Toyota dealer in the city. I see from the reviews , this is an on going customer service problem. They've lost me as a customer and I have been using this dealership for about 10 years. More

On Monday, Nov. 5, I took my 2018 RAV4 in for a battery after having to jump it theee times over the weekend. I have a lifetime Toyota warranty from the dealership i 5, I took my 2018 RAV4 in for a battery after having to jump it theee times over the weekend. I have a lifetime Toyota warranty from the dealership in Florida where I bought the car. They had put me off when the battery died in July saying it was fine. I had an appointment but went early since the car had to keep being jumped. 2 hours later, no news so I asked the rep Richard and he said it failed the test but they didn’t have a battery!!!! He said maybe in an hour they’d get one. And hour passed and no news. Asked again…no batter till the next day at four. Left the car. Next day, they got the battery at 4:00 but no tech could install it. Finally the third day the battery was installed. The Decatur dealership had the battery available the whole time, I came to find out. After two frustrating experiences with Bill Penney, I will not be back! I had great Toyota service at my Daytona Beach dealership. I hope I’ll find Decatur to be better! More

Made appointment to have battery replaced in Tundra. Still sitting in waiting area after 1-1/2 hours. Texted the rep. Was told the technician is checking the battery now. I had an appointment, so wh Still sitting in waiting area after 1-1/2 hours. Texted the rep. Was told the technician is checking the battery now. I had an appointment, so why so long to just now be checking the battery? I would expect to wait as a walk-in, but not with an appointment! Unsatisfactory! Step it up Bill Penney!!! Still waiting…. Update: After this review was written while sitting in the waiting area, I very quickly was approached by the Assistant Service Manager, Ms. Briana Hall, to ask if I could come back to her office to discuss my issue. (These reviews do get looked at, apparently.) I went back to her office and told her that I thought it was unsatisfactory to have to wait so long for a simple battery replacement when I had a confirmed appoint for service. She explained to me that my appointment time was not the time for the service to start, but was the time to begin the check-in process. That simply puts a person in the queue to be serviced by a technician when they get around to it. (This is the same process one experiences when going to your local physician, I guess.) I told her that I did not appreciate having to wait over two hours to simply have a battery exchanged in the vehicle. Ms. Hall asked that if she removed the install labor fee, install kit fee, and core charge (I wanted to keep the old battery for my travel trailer), would I go on to Dealer Rater and remove the bad review. I told her that I would not remove it, but that I would update it with the details above and upgrade the rating. I also told her that most of the customers in the waiting area are also having to wait unreasonable times and that the process needs to be improved from a customer experience perspective. Everyone's time is valuable and should not be wasted! So with that, I will upgrade the rating from one star, to two stars. I appreciated the prompt response by the service department manager to address my concern, but I feel that the bad online review should not have been necessary if the efficiency of the service process was the focus. Maybe my experience at Bill Penney is the same as other have at other dealerships, but I may try another location in the future. Many voices bring about change. Let yours be heard! More

Took my Venza in for servicing. It took 2 days to get the car serviced- oil change and new battery. They do not communicate. Charged me $389 for a lifetime battery on a car that is It took 2 days to get the car serviced- oil change and new battery. They do not communicate. Charged me $389 for a lifetime battery on a car that is already 11 years old. Never called to see if I wanted a lifetime battery. Also they gouge their customers. They charged me $8.80 to keep my vehicle records. They call it an electronic filing fee. What the xxxx? I keep my own records for free. The Service rep said "it's an extra fee that goes to Bill Pinney to hold the vehicle records." What kind of highway robbery is this? Will be looking for a new place to get the car serviced. More

EPIC SERVICE FAIL Bought a CERTIFIED USED 2022 Highlander from Bill Penney at the beginning of March. Getting close to 2 months now the entire entertainment screen has been BLANK. All I get i Highlander from Bill Penney at the beginning of March. Getting close to 2 months now the entire entertainment screen has been BLANK. All I get is 'part is on order no ETA'. Basically telling me to go away - they'll get around it when they feel like. Good thing I paid a premium for a CERTIFIED vehicle with a 12 month bumper to bumper warranty. Problem is if they don't stand by the warranty its worthless. Already been in twice - 1st time it was 10 hours for them to send me a 10 second video that basically said 'yep it doesn't work'. Ordered part which I had to call them to find out if it arrived since they didn't bother to call me. Set up 2nd appointment for 8:15am. Arrived, they knew what had to be done so I I waited on the car. At 3:30pm - more than 7 hours later I'm getting impatient so I inquired why a 2 hour fix (I looked it up) took so long. They talked to the service department and they HADN'T EVEN OPENED THE VEHICLE UP YET!!!! Why take a 8:15am appointment if you aren't going to get to it until 4pm? Turns out the part wasn't the fix and after 10 hours got sent home and I'm still waiting on yet another part which they can't seem to source. Before the fix I could at least try use the android auto through the car speakers but them attempting to fix it they broke that too. Can't say I'm impressed by how any of this has been handled. Every time I get in the car its aggravates me that can't use the screen to change climate, GPS, or any of the other tons of things this seems to have complete control over. More

We are customers of Bill Penney and have been for several years now but on today we experienced one of the worst services ever. Almost a year ago we purchased a TRD Tundra so you know how much they cost years now but on today we experienced one of the worst services ever. Almost a year ago we purchased a TRD Tundra so you know how much they cost and came in this past weekend for service and mentioned we noticed and issue with the brakes. The service department checked them and agree there was an issue and said they would be covered under warranty. Received a call on Monday that the parts were in scheduled an appointment to come in on Thursday and now we are here. Ok pulled in before our appointment time and was told it would be sometime no more than two hours. At 12:50 our sweat service lady came and said we have a bit of a problem. Ok what??? They ordered the wrong parts and just ordered the right one so it’s gonna take them 45 minutes to get here and then another hour and forty-five minutes for repair. Wait What?? So you called us on Monday said the right parts were in, scheduled an appointment for Thursday to have us come in sit for about 3 hours to say the parts were wrong. Really yall played in our face which does not sit well with me and now moving forward Toyota Service has damaged its reputation in my eyes and the eyes of the ones that ask for a review! More

I feel Bill Penney Toyota is a breeding ground for racist unprofessional alleged Klansmen. A employee named Brent Jones recently went viral for attacking two minor black American kids. As a father with child unprofessional alleged Klansmen. A employee named Brent Jones recently went viral for attacking two minor black American kids. As a father with children, I wouldn’t feel safe going to such a dealership. Buyer be ware More

Charged my wife $360 for a tire on a 2024 Rav4 that is 5 months old. Found the same tire at two other places for $198. They won't return my calls or e mails . Con artists and thieves at this dealership. months old. Found the same tire at two other places for $198. They won't return my calls or e mails . Con artists and thieves at this dealership. More