Bill Ray Nissan

I contacted David about a Nissan Cube I believe it was and that was my first mistake. From there, David tried to contact me about other cars, saying he would bring them to work for me to look at them, con and that was my first mistake. From there, David tried to contact me about other cars, saying he would bring them to work for me to look at them, constantly calling and texting me. I appreciate that. I really did. Until he became constant. I told him my schedule didn't add up, told him I wasn't I trested, and even told him I'd go to look but no deals. Reminder, I said no deals, no payment, nothing. I told him I only wanted to look at a car. After a week gone by I caught COVID-19. I told him I was unable to make it and had to cancel. He got very aggressive and told me to wear a mask and I would be fine. I told him I was uncomfortable putting others at risk. He told me if I wore a mask and didn't tell anyone, especially his GM then I should be okay. So feeling pressured and forced, I ended up driving to the wrong address which he sent me. I called him and asked him where the dealership was, and he came me a completely different address. I love about an hour and a half away. When we get there, I was greeted by someone else and told them I was here for David. They were very nice and brought David out. I went for a test drive and coming back, I almost missed the turn to go back into the Dealership so I obviously broke hard. The breaks didn't seem stable at all. That was my first worry. Then there was corrosion on the batter. There was a recall for this car (stated carmax) so I asked him about it and he went to his GM and they said it was only for the hood. When asking further questions about the car, he continually and gradually got aggressive. That was my second red flag. I loved the car except for what was wrong with it. I went inside and he pressured me into putting a payment down to reserve it for me. Before I gave him my card I asked him if I'm able to back out of this anytime. He said "it doesn't seem like you want this car" I told him "I do, but I don't know if this is the right one for me. I have to consult my father first". My father is helping me pay for the car so I do need his input. David then got very aggressive and in a yelling voice "so you don't need a car then?!" I was shaking. I felt harassed this whole experience. As a younger woman, I felt an easy target for him. He eventually got over heated and said "you know what, let me get my GM". I was about to be in tears. My significant other was right next to me as shocked as I was. We were about to collect our things and leave until we heard them walking back. While they were walking back, my other and I heard "did you get her on this one?!" It felt like a scam. Everything about this felt like a scam. I was feared and frightened. They both stood at the door what for what seemed like to keep us in David's office. I didn't know if David would hurt us or not. We talked to the GM and he tried convincing us more. We ended up telling both of them no and the GM was more understanding than David. My other and I got back into our car, I cried and we had to pull off somewhere cause of David's actions. I really hope David gets let go, or some may say fired. His actions were not justifiable and no one should ever have to deal with other what we did. More

I always know my vehicle is in good hands at Bill Ray Nissan. I have always had an exceptional service experience from start to finish. The advisers and management keep me up-to-date on my vehicle in a t Nissan. I have always had an exceptional service experience from start to finish. The advisers and management keep me up-to-date on my vehicle in a timely manner. They always thoroughly explain to me what I need done on my vehicle. More

Sales person was nice, but we found Bo Rhodes the sales manager to be arrogant, condescending, patronizing, and spiteful. Got a great deal- somewhere else. manager to be arrogant, condescending, patronizing, and spiteful. Got a great deal- somewhere else. More

Ramon Garcia was great. So patient. Best car buying experience ever. Bobby Johnson helped me get the car I wanted. I am so pleased with how easy they made the car buying experience for my family. experience ever. Bobby Johnson helped me get the car I wanted. I am so pleased with how easy they made the car buying experience for my family. More

First time buyer of a 2020 Versa 16 miles 9 months later transmission is messed up I have been car less almost two weeks no one has called and said anything to me in almost a week very poor customer service transmission is messed up I have been car less almost two weeks no one has called and said anything to me in almost a week very poor customer service. I also have 5 hard inquires on my credit and no car. This is the worst service I ever had and the Lemon Law is my next step. Count your days Nissan. More

Two cars and a truck over the last 10 years and never a problem. Great service and sales department. Thanks for all your help John Wright. problem. Great service and sales department. Thanks for all your help John Wright. More

All I can say is WOW! This has been the 3rd vehicle I have purchased at Bill Ray and they never seem to disappoint. I’ve had the pleasure of working with Mike Grimm and Bo Rhodes on my last 2 cars and t have purchased at Bill Ray and they never seem to disappoint. I’ve had the pleasure of working with Mike Grimm and Bo Rhodes on my last 2 cars and they always knock it out of the park!!!!Never a feeling of pressure and despite my sometimes aggressive negotiating skills both Mike and Bo always come to the table with an Amazing deal we both agree on. Bought my wife a 2021 Rogue Platinum with specific color combo that is like finding a unicorn these days! Not for Bo! He was able to get me the exact car I wanted in less than 72hrs! That’s what I call service. The level of professionalism these guys exhibited is exactly why I have been a loyal Bill Ray customer for life. I’ll be sure to pop my head in to say Hi when I bring my Nissans in for service! And who knows maybe the oil change will turn into a trade in on a new model!!! Thanks again! I’ll be sure to send my colleges to see Mike and Bo in the future!! More

I reached out to them via one of their online ads after seeing a vehicle I was interested in at just under 32k. I received a call the next morning and they told me it would be going up to 35k+ if they need seeing a vehicle I was interested in at just under 32k. I received a call the next morning and they told me it would be going up to 35k+ if they needed to repair the bit of damage that was present, but I could have it for the under 32k price that was advertised if I'd commit to purchasing it that day as is and pay $500 for the bit of work they'd done on it already. I decided to go for it at the original under 32k price, + the $500 and their fees. I was sent the official quote, and was told his manager would call me to provide the wire info. A few hours passed, and I hadn't heard anything, so I reached out to my salesperson. A bit later I received a call from the manager, and he said "The owner decided to sell it to one of his friends. He owns them and he can do what he wants" I had a weird feeling that they just wanted to try and sell it at a higher price, and didn't want to commit to our deal. I followed up with my salesperson the next day via text and said I was pretty bummed at the way that went down, and to let me know if the car came back in. He just said "Sure I will" via text. Sure enough it popped back up the next day on their site at 38.5k, and has been there the last 2 weeks. I texted the screenshot of the ad to my salesperson, and got no response. I was really bummed to be treated this way, and I actually would have paid a bit more for it if they had used a more honest tactic. I really liked the vehicle, and it was a pretty unique spec. More

David Crayne and the team at Bill Ray Nissan are fantastic! I found a 50th anniversary 370z online on a sunday 10/4/2020, so I applied for pre approval. David got back to me in less than 5 min even fantastic! I found a 50th anniversary 370z online on a sunday 10/4/2020, so I applied for pre approval. David got back to me in less than 5 min even tho they where closed, and we made an appointment for the next day. Ended up keeping him waiting almost two hours and we went well after closing time getting it done. The team was able to get me a great package with killer financing and didn't try to over sell pressure me out of my comfort zone. They even took my rental car back but not before filling it up for me. David my salesman even checked up on me a couple times. Super happy with the experience definitely recomend giving Bill Ray a visit and a chance to offer you the same great service they offered me. Make sure to ask for David! More

Zack is great guy in service department took care of my Brand new Murano right away had problem with trim fixed it right away thank you. Brand new Murano right away had problem with trim fixed it right away thank you. More