Bill Ray Nissan - Service Center

I had an overall positive experience. The service advisor assigned, tony, was very helpful, kind and thourough. My only complaint would be the lack of communication while they had my car. The service advisor assigned, tony, was very helpful, kind and thourough. My only complaint would be the lack of communication while they had my car. I was told the initial diagnostic would take max 3 hours, the issue with my car was a stumper of sorts so it took much longer. I understood that they needed more time to diagnose the issue but I was still expecting a call after 3 hours. I wasn’t contacted until almost 9 hours after I brought my car in. They had not been able to figure out the issue yet and requested to hold it overnight. The more and more time that passed after that initial 3 hours just made me more anxious. Even though they hadn’t determined what was wrong yet, I would have appreciated them telling me “hey we aren’t sure what the problem is yet, but we will get back to you whenever we make a discovery”. Just the lack of communication I found very anxiety inducing considering I had no ability to leave it overnight and needed it for the next day. More

Fast, friendly and personalized service. Zachary was very helpful. I'll be getting my vehicle serviced here from now on. Zachary was very helpful. I'll be getting my vehicle serviced here from now on. More

I Reported front end noise which was diagnosed by the dealer who sold me the car. I was told no noise, no problem. However, I spend 6-8 hours in the car, daily and experience it all day long. Issue pers dealer who sold me the car. I was told no noise, no problem. However, I spend 6-8 hours in the car, daily and experience it all day long. Issue persist currently. More

Excellent customer service. Jo was done in lees time that was suppose to. Great areas to chill while waiting. Employees are great, definitely will come back. Jo was done in lees time that was suppose to. Great areas to chill while waiting. Employees are great, definitely will come back. More

Great people. Very helpful and willing to help with anything you need. Turn around time was first rate. Very helpful and willing to help with anything you need. Turn around time was first rate. More

I came in without an appointment and was first told that I would probably need to come back another day. Then I spoke with Zach and he was able to get me right in and serviced I would probably need to come back another day. Then I spoke with Zach and he was able to get me right in and serviced More

I always take my car to Bill Ray Nissan for service and I am always satisfied with the service that I get. am always satisfied with the service that I get. More

Great employees and great ma n agement. and ivwill always come there ,they take good care of me and ivwill always come there ,they take good care of me More

Great service. This is the second service for my car with this dealership. I have been 100% satisfied with the service. This dealership was recommended to me by my This is the second service for my car with this dealership. I have been 100% satisfied with the service. This dealership was recommended to me by my son. I had been taking my car to Toyota for years, but when you discover that people are not honest with you or trying to rip you off, it's time to distance yourself from them. Most of the people I see come in are seniors, probably on a fixed income, not rich but still need to get their cars taken care of. This dealership seems to keep prices at a rate that even fixed income people can afford the service that Nissan offers. More