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Bill Talley Ford Inc.
Mechanicsville, VA
51 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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52 Reviews of Bill Talley Ford Inc.
May 31, 2025
Crystal was extremely rude to me and Fred gave me false information. I took my Ford focus on for a simple jerk when shifting I had an appointment and was told they overbooked online so I had to wait 4hours information. I took my Ford focus on for a simple jerk when shifting I had an appointment and was told they overbooked online so I had to wait 4hours to have my car looked at and another hour for them to fix recalled parts. I got my car back and it was STILL jerking and worse. Crystal and Fred both said it just needed to be driven. A day later I almost get in a car accident bc the transmission went out now I have no vehicle. And when I called for an emergency appointment and a courtesy vehicle or rental car for work they didn't have any hung up on me saying they would call back and NEVER did. Terrible service from start to finish More
by crazychristy93
Employees Worked With
Fred, crystal
May 29, 2025
Everyone was very nice and welcoming. They kept me informed. The service was very prompt. I was able to get my car serviced and was not late to work. I would certainly recommend them. They kept me informed. The service was very prompt. I was able to get my car serviced and was not late to work. I would certainly recommend them. More
by China1969
Employees Worked With
Mustafa Callahan
May 28, 2025
I do not usually give 5 stars in ratings, usually 4 for this dealership, but I was very pleased with the punctuality and good work on my recent service visit. These folks truly put the customer 1st. this dealership, but I was very pleased with the punctuality and good work on my recent service visit. These folks truly put the customer 1st. More
by GD
Employees Worked With
Robert Keaton, Becky
May 23, 2025
Just not the experience I was hoping for. My salesman didn’t seem confident in his explaining of my vehicle. I bought vehicle in November and inspection was due in June. I thought new car wo My salesman didn’t seem confident in his explaining of my vehicle. I bought vehicle in November and inspection was due in June. I thought new car would come with new inspection. I did not fell valued during the experience. And this was disappointing because of thinking this is my last car I will Probably buy. Getting near retirement age. And disappointment with service center More
by rntoni
Employees Worked With
Not sure of nanes
March 03, 2025
Took my Explorer in because it was misfiring pretty badly and the check engine light came on. They identified a few other problems (as always), and changed a spark plug. When I got it back the next day, the and the check engine light came on. They identified a few other problems (as always), and changed a spark plug. When I got it back the next day, the check engine light is no longer on but it's still misfiring. More
by DJphoto
Employees Worked With
Roy
February 28, 2025
The salesman was very knowledgeable and listened to what we needed in a vehicle. He was very honest and went the extra mile to get us what we wanted. Kenny Jones has become a good friend and I would trust we needed in a vehicle. He was very honest and went the extra mile to get us what we wanted. Kenny Jones has become a good friend and I would trust him with any of my vehicle needs. More
by FurlongCC
Employees Worked With
Kenny Jones
February 20, 2025
We have gone Bill Talley for years. Top rate service always. From the receptionist to the service team. Mike Boland makes sure that you are satisfied with your purchase. Always availabl Top rate service always. From the receptionist to the service team. Mike Boland makes sure that you are satisfied with your purchase. Always available to answer your concerns. It’s our family’s choice in dealership when we are looking for a dependable vehicle. And it’s where we bring our cars for service. More
by Satisfied, customer
Employees Worked With
Doug Williams, Wayne Keaton, Michael Boland
February 03, 2025
I was impressed with the quick response by the transmission specialist in an effort to solve the issue with my 2024 Maverick’s transmission shifting too soon at low speeds. Unfortunately I cannot transmission specialist in an effort to solve the issue with my 2024 Maverick’s transmission shifting too soon at low speeds. Unfortunately I cannot say the same from one of the order writers, who ended passing me up for the customer standing behind me! More
by DB
Employees Worked With
Payton
