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Bill Talley Ford Inc.
Mechanicsville, VA
129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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129 Reviews of Bill Talley Ford Inc.
August 11, 2026
Thank you for reaching out. We’ve brought our vehicle in multiple times and encountered the same issues with the same customer service female in your quick service department ye We’ve brought our vehicle in multiple times and encountered the same issues with the same customer service female in your quick service department yesterday. She was rude to my wife, and another customer had also mentioned that the customer service is poor. More
by Jacosta0808
Employees Worked With
Lisa Mays
August 08, 2026
I've always had a positive experience at this dealership. The personnel is very personable, from the receptionist to the service clerks and sales team. There's only been one instance where my time was a good The personnel is very personable, from the receptionist to the service clerks and sales team. There's only been one instance where my time was a good one. To no fault of the dealership, it was more or less a production issue. But the staff at the dealership made it better. I have and will choose the establishment for my vehicle purchases. More
by lilduwig
Employees Worked With
James Lynch, Christine McGolden
July 24, 2026
Everything went fine. Very happy with the vehicle. Everyone was very courteous and helpful during the process of buying our new Maverick. Very happy with the vehicle. Everyone was very courteous and helpful during the process of buying our new Maverick. More
by greg
Employees Worked With
Kenny jones
July 16, 2026
The Bill Talley ford team scored big on customer satisfaction when they brought in my Explorer for a recall . They checked over all the components dealing with the back up camera & didn’t find any satisfaction when they brought in my Explorer for a recall . They checked over all the components dealing with the back up camera & didn’t find any problems. More
by Customer
Employees Worked With
Marvin Streat, Tom Stokes, Lisa Mays
July 02, 2026
I was happy with my purchase but not the service adviser, Crystal. She was not customer oriented at all. I paid $190 for them to look at my car and they could not fix it at the time. Crystal. She was not customer oriented at all. I paid $190 for them to look at my car and they could not fix it at the time. More
by ewizer
Employees Worked With
Crystal Ann
June 27, 2026
I’ve had this car for two years, and it’s been one problem after another. Last week, I finally took it to the dealership because it has been making a loud noise when it starts—a problem I’ve been repo problem after another. Last week, I finally took it to the dealership because it has been making a loud noise when it starts—a problem I’ve been reporting for over a year. It took that long for someone at the dealership to actually hear it and believe me, and told me to schedule a service appointment. After they inspected it, I was told, “That’s just how the car is,” and that Ford won’t replace the part unless it actually fails or is damaged. So what was the point of scheduling the appointment? Just to be told there’s nothing they can do? This will be my last Ford vehicle. I’m beyond disappointed with the lack of accountability and customer service. More
by Yana
Employees Worked With
James Lynch
