Bill Utter Ford

2 1/2 hour for an oil change! I was there 2 1/2 hours for an oil change! They lost my paperwork (really??). People coming and going and I had to wait for a long time. After 1 hr I was there 2 1/2 hours for an oil change! They lost my paperwork (really??). People coming and going and I had to wait for a long time. After 1 hr 45 minutes I became impatient and finally someone said my paperwork had been lost. Very frustrating with other people coming and going! More

Great service even on my Toyota Tacoma Yes, Bill Utter Ford perfumed the oil change on my Toyota Tacoma. Everyone took excellent care on me and my truck. Shane quickly greeted me like an ol Yes, Bill Utter Ford perfumed the oil change on my Toyota Tacoma. Everyone took excellent care on me and my truck. Shane quickly greeted me like an old friend. Service was quick and they even cleaned my Tacoma before they finished! More

Buying a new car Mike Rodriguez was very helpful and went into every detail we asked. We had previously bought this same model car before so we knew it. Mike Rodriguez was very helpful and went into every detail we asked. We had previously bought this same model car before so we knew it. More

Great Service Service at Bill Utter Ford is outstanding. Since purchasing my first of 5 autos at this dealership, I have used the service department and have never Service at Bill Utter Ford is outstanding. Since purchasing my first of 5 autos at this dealership, I have used the service department and have never been unimpressed. Technicians always take care of my concerns the first time and to my knowledge I have never had an issue they could not resolve. I used to take my new cars to a non-dealership service provider and was satisfied most of the time, but since I started using Bill Utter Ford, I have not had to take my Ford to any other location and will do my best not to. More

Service good, time wait 5 hours - I scheduled service appointment on line and next day my contact was prompt and friendly. During process I was contacted 3 times updating me and notif I scheduled service appointment on line and next day my contact was prompt and friendly. During process I was contacted 3 times updating me and notified of one new issue. Staff was friendly, pricing was good, and only hiccup was it took 5 hours. More

Oil change/tire rotation Great, great service! Keep it up! You may get my business as far as car buying. Love the convenience for our family. Will come back soon!! Great, great service! Keep it up! You may get my business as far as car buying. Love the convenience for our family. Will come back soon!! More

Tires & Air My tires were rotated & 2 were even patched, but weren’t inflated to the correct PSI. More of an annoyance than anything since I assumed the tires wou My tires were rotated & 2 were even patched, but weren’t inflated to the correct PSI. More of an annoyance than anything since I assumed the tires would have the correct air when I picked it up. More

it was easy and everyone was helpful I called Doyle telling him wat I wanted. he found it. made every thing happen. mike made the finance happen fast. we were in and out in 20 minutes. I called Doyle telling him wat I wanted. he found it. made every thing happen. mike made the finance happen fast. we were in and out in 20 minutes. More

Dishonesty in Advertisement The web site indicated that "The Works" was $39.99. Both when I called to make an appointment and when I dropped the car no one said it had gone up to The web site indicated that "The Works" was $39.99. Both when I called to make an appointment and when I dropped the car no one said it had gone up to $49.99 (a significant and over the market rate). Surprise when I picked it up. The service advisory was very matter of fact, offer no options, was argumentative. The worst was the person who was collecting the money and checking me out. She curtly asked if I was related to Doyle Chaffin (which I am not) the roll of the eyes and the expression as if I was some type of employee relative and should not be complaining. I told her I was not but it was none of her business if I were, she gave me a look as if I was she didn't believe me. I then asked her why she asked that ans she says "Oh just curious" again with the attitude. I told her no she wasn't she was just being nosey and that I was not a person easily intimidated, especially when I am a customer. She jumps up and says I am not dealing with this. So I asked for a Manager. He was dutiful, but did not display much of a sincere caring attitude . I told him I was not looking for any discounts I didn't really care about the 10 bucks. It was the sneaky way of no one telling be prior to the work of the increase. (he dropped the price anyway, but never an apology from anyone or accepting responsibility for the confusion). I was almost certain when I looked on line of the price on line it was $39.95 when I got to the car I looked it up again and sure enough it was $39.95. I went back in to show the Manager and he just said "They were suppose to update it" again as the manager of the department no responsibility for having checked it or being aware of what was on the Bill Utter website. ( I know I expect a lot when it comes to customer service. Mainly because it has always been very good in the sales floor) Not in Service Department or the Finance Department. I have only had one decent experience in Repair Service (a really good adviser) all the others are very apathetic non energetic and don't seem to show they appreciate that it is customers who make their pay checks possible. 20+ years of buying cars there. I reported my experience with Finance, and of course it was a "Verbal" misunderstanding according to them. My fault as in all my dealings its a "Buyer be Aware" environment. (again except with the sales department). Doyle has bent over backwards to make things right, and I truly appreciate that. More

Airbag recall They had the what was described as three hour job completed in less than one and one-half hours. They always do great quality work in a more than rea They had the what was described as three hour job completed in less than one and one-half hours. They always do great quality work in a more than reasonable amount of time. More