Bill Utter Ford

handled very professionally Everything was handled very efficiently and professionally from the receptionist to sales to finance and closing. When I buy vehicles, I know what I w Everything was handled very efficiently and professionally from the receptionist to sales to finance and closing. When I buy vehicles, I know what I want, so I go to a dealership that I trust, and the deal is done. More

Quigly My salesman Quigley was professional and knowledgeable, he was very attentive to what I was looking for. During the test drive Quigley show abd descri My salesman Quigley was professional and knowledgeable, he was very attentive to what I was looking for. During the test drive Quigley show abd described features of the vehicle including safety features. More

Don’t come to this dealership if you can avoid it Service is slow, i dropped off my car off in the morning one day and they didn’t tell me what was wrong until the next day. My car was just sitting th Service is slow, i dropped off my car off in the morning one day and they didn’t tell me what was wrong until the next day. My car was just sitting there the whole time. More

Easy and quick Don took care of my truck quick and made it easy. Will be back again. Don called when he told me he would and had it done on time. Don took care of my truck quick and made it easy. Will be back again. Don called when he told me he would and had it done on time. More

No hassle easy going I found the vehicle I wanted on the Bill Utter Ford website. Ran some numbers on my end. Called Bill Utter Ford and spoke with Quincy Alonzo. I told Q I found the vehicle I wanted on the Bill Utter Ford website. Ran some numbers on my end. Called Bill Utter Ford and spoke with Quincy Alonzo. I told Quincy which vehicle I was interested in and told him what I could do as far as price/payment. After a couple of calls back and forth negotiating payment we came to an agreement. Quncy bent over backwards to get me what I wanted at the payment I wanted to be at and I appreciate that alot. It made the overall sales experience extremely satisfying. All I had to do was come in and sign all the paperwork. 1 hour total time spent at the dealer and no hassle purchasing. Quincy Alonzo is an All Star and has won a customer over for life. More

60 years doing business together From the time we moved to Denton as a family more than 60 years ago, and ever since--including now some 55 years ago--we have gotten our vehicles from From the time we moved to Denton as a family more than 60 years ago, and ever since--including now some 55 years ago--we have gotten our vehicles from Bill Utter. It started out just our family, and now is three families and two businesses. I trust the staff and we get great service and personal attention every time. Impressive! More

Customer Service This dealership and service center is excellent. They are very professional and treat their customers with respect. The service tech explained everyth This dealership and service center is excellent. They are very professional and treat their customers with respect. The service tech explained everything done to my vehicle. More

Home Run! I was really nervous about this service visit because my regular service person was on vacation. I have to say though, John Witt knocked it out of the I was really nervous about this service visit because my regular service person was on vacation. I have to say though, John Witt knocked it out of the park! He went above and beyond and really took care of me. I had a coolant leak and was also due for an oil change and a brake job. I spoke with John on the phone and pulled up on the drive 20 minutes later. He was waiting there for me, took me right in, kept me updated throughout the day and had me back on the road in a freshly washed car the very next morning. Not only was he professional, but he was also just plain NICE! An absolute pleasure to deal with! More

Disappointed Purchased a new Expedition in March which now has a clunk noise in the under carriage. Took almost 2 weeks to organize a loaner car (some sort of cha Purchased a new Expedition in March which now has a clunk noise in the under carriage. Took almost 2 weeks to organize a loaner car (some sort of change occurring with how loaners are managed). Arrived for morning appointment - Friday, welcomed and processed quickly. I had to call Monday evening to get an update. Received a call back, my vehicle was ready and they could not replicate the noise. Returned the loaner, picked up my vehicle with a "call me if you hear the noise again and I'll have a technician ride with you". This now requires a separate trip to address the same issue. Would have preferred a call to let me know, nothing found and to organize a ride along. More

Ford F-350 King Ranch Bill Utter Ford treats you like family. We have purchased several vehicles throughout the years and will always go back. BUF sales team and staff are Bill Utter Ford treats you like family. We have purchased several vehicles throughout the years and will always go back. BUF sales team and staff are #1. More