Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Utter Ford
Denton, TX
4,346 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,346 reviews
June 12, 2019
Over the top service Took my car in for a free tire rotation (i purchased my tires at BUF) and showed John Witt (the Service attendant) a bumper scratch and wondered if th Took my car in for a free tire rotation (i purchased my tires at BUF) and showed John Witt (the Service attendant) a bumper scratch and wondered if that was paint removed from my bumper, or paint deposited on the bumper from the offending vehicle. It was paint removed from my bumper and John offered to paint over the scratches for the cost of the touch-up paint. Tires got rotated and scratches are no longer visible!! Thank you John Witt...THANK YOU Bill Utter Ford!! More
by georgew4
Verified CustomerEmployees Worked With
John Witt
June 12, 2019
Outstanding Service Very satisfied with my service and follow up. Karina stayed on top of the progress and completeness of the needed repairs. A minor come back was sati Very satisfied with my service and follow up. Karina stayed on top of the progress and completeness of the needed repairs. A minor come back was satisfactorily taken care of immediately! I will continue to take my vehicles to Bill Utter Ford for service. More
by BKELLUM
Employees Worked With
Karina
June 12, 2019
Owner Great service and pricing , Greg is the only service rep I use if he can’t get me in I’ll wait till he can service my vehicles I have an AC compa Great service and pricing , Greg is the only service rep I use if he can’t get me in I’ll wait till he can service my vehicles I have an AC company and he also takes care of those vehicles for me in addition to my personal vehicles. More
by kgacandheat
Employees Worked With
Greg Hall
June 12, 2019
Meeting my expectations I'm a long time customer of Bill Utter Ford and have come to expect great service. On my recent visit I scheduled an oil change and tire rotation. I a I'm a long time customer of Bill Utter Ford and have come to expect great service. On my recent visit I scheduled an oil change and tire rotation. I also advised Greg Hall that I will need to wait while the vehicle is being serviced as I needed to run some errands after the vehicle was completed. I was very pleased that it only took about 40 mins and the vehicle was ready to go. Very fast! Thank you to Greg Hall and to Carrie Cross for both providing excellent service! More
by FordMan
Employees Worked With
Carrie Cross, Greg Hall
June 12, 2019
Brought my 2017 Ford Fusion in to be serviced. The Lady that helped me on Monday was very friendly and kind. She was patient. She was also easy to talk and to ask questions. She had a smile on her The Lady that helped me on Monday was very friendly and kind. She was patient. She was also easy to talk and to ask questions. She had a smile on her face. More
by BECKRAF0012
Employees Worked With
I apologize but I'm not positive Chandra Pike was the Lady that helped me. She was very kind and friendly!, Chandra Pike
June 11, 2019
It was fast and well done. I would always take my Pick-up to be worked on for service . The assistant service manager was outstanding "Mr. Greg Hall". Thanks to all down there. I would always take my Pick-up to be worked on for service . The assistant service manager was outstanding "Mr. Greg Hall". Thanks to all down there. More
by TEJANOLOFT
Employees Worked With
Greg Hall
June 11, 2019
Great service by Don Swift. GT350 recall Don and Bill Utter Ford did a great job. Good communication and service. Getting recall part took a few days - could have been expedited from Ford Sp Don and Bill Utter Ford did a great job. Good communication and service. Getting recall part took a few days - could have been expedited from Ford Specialty performance parts. More
by DSOTTIAUX
Employees Worked With
Don Swift
June 10, 2019
Fixed it!! After bringing my 2017 F 150 5 times to find an intermittent noise, FINALLY Don Swift figured it out and so far it seems to be fixed(8 days). Way to g After bringing my 2017 F 150 5 times to find an intermittent noise, FINALLY Don Swift figured it out and so far it seems to be fixed(8 days). Way to go Don!! More
by seeses51
Employees Worked With
Don Swift
June 10, 2019
Great help and fast process Phil was awesome to work with and didn’t pressure me into anything. I greatly appreciate him letting me take my time and being able to answer all of m Phil was awesome to work with and didn’t pressure me into anything. I greatly appreciate him letting me take my time and being able to answer all of my questions. Hands down wonderful deal and experience. More
by chanelle.woolridge
Employees Worked With
June 10, 2019
Lost business for ever I was lied to. Told repairs were needed that were not, and prices quoted were nothing more than highway robbery. We’ve been Bill Utter customers for o I was lied to. Told repairs were needed that were not, and prices quoted were nothing more than highway robbery. We’ve been Bill Utter customers for over 10 years. You can certainly tell things have changed since Mr. Utter is not running things. The Crawford family will no longer do business with Bill Utter Ford, and we will make a point to caution those we know from dealing with your untrustworthy business. More
by CCRAWFORD0122
Employees Worked With
