Bill Utter Ford

Awesome Experience I was provided quick and easy scheduling. Great financing offers and they took me to work after I dropped off my car so I did have to miss a day and w I was provided quick and easy scheduling. Great financing offers and they took me to work after I dropped off my car so I did have to miss a day and waste vacation time. I have used them in the past and there is a reason why I keep going back. Thanks for the great customer service!!!!!!!! More

Just an amazing experience I've never been to any dealership in my life that has been very honest, friendly, and fast when it comes to servicing my vehicles. In Aug 2018 I boug I've never been to any dealership in my life that has been very honest, friendly, and fast when it comes to servicing my vehicles. In Aug 2018 I bought an F-150 from Bill Utter which what was the smoothest transaction ever. A few months later, I wanted to try out the service department. I brought my truck in for the first oil change and noticed that they offered an oil change package the includes tire rotation. This is two common maintenance items that most dealerships charge separate for, not Bill Utter its all one price. With it being a Saturday usually this is a busy day, but surprisingly, in about an hour the service was completed each time that I have brought my truck in. The biggest winner of this, they also service other manufacture's vehicles. So I give it a try with my 2017 Nissan Altima SR. I brought it up to Bill Utter, they changed the oil and rotated the tires and I also caught the Techs looking at how amazing my Nissan was considering it was an upgraded Altima with the sport package on it. Needless to say they did a fantastic job on my Altima as well. I am enjoying this relationship that we are building and I am looking forward to purchasing many more vehicles from Bill Utter as well as servicing my vehicles when the need arises. One last thing, when I brought my truck in this weekend, they said I needed a new Air Filter and Cabin Filter. Normally there is an extra labor fee for installing it plus the part. Considering that I was a little strapped at the time, I began searching AutoZone for the part for which they also stock Motorcraft parts. I then went to the parts counter and purchased the new filters for the same price as Autozone which also saved me an extra trip and the time involved. I love one stop shopping and also competitive price matching. Great Job to the entire Bill Utter Team! Well done! More

Same old, same old This is the 3rd or 4th time is brought my F-150 into this dealership. The front staff is very friendly, and quick to answer any questions. The check i This is the 3rd or 4th time is brought my F-150 into this dealership. The front staff is very friendly, and quick to answer any questions. The check in process is fairly quick and painless. My only negative experience has been a repeated one. For the 2nd or 3rd time in a row, they have failed to put washer fluid in the reservoir. They never fail to manage to try and sell me an air filter, a cabin air filter, etc...but for some reason they can’t seem to remember to put washer fluid in the truck. It’s not a mission critical thing, just inconvenient. If they can’t remember a simple thing like that, what else are they over looking? More

Great service - covered by warranty Easy to schedule - fixed under warranty. Johnny was professional and courteous and the shuttle was convenient. Nice report with status of other item Easy to schedule - fixed under warranty. Johnny was professional and courteous and the shuttle was convenient. Nice report with status of other items for the future. More

Other dealers take note. Buying from Bill Utter Ford in Denton actually a very pleasant experience. I was welcomed upon arrival and I did not feel “swarmed“ as I have felt at Buying from Bill Utter Ford in Denton actually a very pleasant experience. I was welcomed upon arrival and I did not feel “swarmed“ as I have felt at other dealerships in the past. I stated upfront that I wished to look at the new Ford Ranger and was promptly shown a nice selection. I picked the model showed in the picture and asked if I may test drive it. The request was granted and the salesman, Cory, was incredibly knowledgeable and friendly. At no point during the entire negotiation was anyone pushy; in fact I was allowed to state my needs and what I wish to speak about in the conversation never veered from that. Total turnaround time walking in the door to leaving with keys was approximately four hours and none of the time felt wasted. They did not play a “back-and-forth“ game. It was efficient and I feel like I got a fair deal. Not the typical way one could describe the stereo typical dealership experience. Kenneth took care of our needs in a very straightforward and informative manner. It was one of the first times ever that I’ve not felt nickeled and dimed in the finance office. Keep up the good work. More

Great Service Johnny gave us great service and is always a true professional. We have purchased many cars from Bill Utter Ford and have had a lot of service work do Johnny gave us great service and is always a true professional. We have purchased many cars from Bill Utter Ford and have had a lot of service work done there. The team at Bill Utter Ford does a great job. More

Awesome Experience It was the quick and easy experience everyone was very helpful and fast, It was a very pleasant experience I would recommend my sales team to everyone It was the quick and easy experience everyone was very helpful and fast, It was a very pleasant experience I would recommend my sales team to everyone More

Great fast service Great service, let me know my air filter needed to be changed but didn’t pressure me to buy since I had some at home. Great service, let me know my air filter needed to be changed but didn’t pressure me to buy since I had some at home. More

Recall Mr Danny Morris did a great job and was fast, Thank you Danny I am going to make appointment for a front end linement Jim Nallin Mr Danny Morris did a great job and was fast, Thank you Danny I am going to make appointment for a front end linement Jim Nallin More