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Bill Utter Ford
Denton, TX
4,342 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 4,342 reviews
December 04, 2018
Slow and Awkward I have had my Focus for 2 years and bring it here every time for service. If no one comes to greet you when you pull up it is extremely awkward to wal I have had my Focus for 2 years and bring it here every time for service. If no one comes to greet you when you pull up it is extremely awkward to walk into the service center with about 10 desks full of people and not one of them says anything to you. So you have to awkwardly stand there until someone deems it necessary to talk to you. I dropped my car off around lunch time for an oil change. I then got a call/Voicemail around 3PM asking me to call back. I called back 4 times and no one ever picked up the phone. So I called the main line and waited for them to find the man doing my service. He told me I needed 4 new tires and new filters which is totally fine but when I asked for the price of the tires he said he would have to call me back. So I waited 45 more mins for him to call me back and then did not want the tires after the quote was high and so he said wait 30 more mins before coming in to get my car. So it took this dealership 4 hours and 6 phone calls to complete a simple oil change. More
by mdr0116
Verified CustomerEmployees Worked With
Dillon Love
December 04, 2018
Great customer service! Mike Rodriquez was mybsalesman over at Bill Utter Ford and he went above and beyond to get me a great deal. The team there wasn’t pushy or impatient. Mike Rodriquez was mybsalesman over at Bill Utter Ford and he went above and beyond to get me a great deal. The team there wasn’t pushy or impatient. They were courteous and went the extra mile for me to get what I wanted. The overall experience was great. Thanks Mike R and Mike L and Tom for a great experience! More
by Jzdevo79
Employees Worked With
Tom McGarvey, Mike Lewis, MIKE RODRIQUEZ
December 03, 2018
Excellent service in sales & service department Great service overall. Would certainly recommend our sales rep, Mike R & Bill Utter Ford. This is the third vehicle we have bought from Bill Utter, so Great service overall. Would certainly recommend our sales rep, Mike R & Bill Utter Ford. This is the third vehicle we have bought from Bill Utter, so the dealership & sales guys are doing something right. More
by wlo1048
Employees Worked With
Mike Lewis, MIKE RODRIQUEZ, Don Swift
December 03, 2018
Consistent customer service It is very easy to get appointments and to get all the necessary work completed in a reasonable time. I always feel the service is tailored to my need It is very easy to get appointments and to get all the necessary work completed in a reasonable time. I always feel the service is tailored to my needs. I am always satisfied when I leave. Thank you! More
by MGREGORY0903797
Employees Worked With
Don Swift
December 03, 2018
Great! Couldn't be more happy with my experience to date. Erin's smile when she greets you makes you feel very welcome, then she backs that up with the way s Couldn't be more happy with my experience to date. Erin's smile when she greets you makes you feel very welcome, then she backs that up with the way she interacts with you! More
by PTHAMM
December 03, 2018
Awesome service center . Erin and Zeeshan took great care of me and my truck. I didn't purchase my vehicle from here but I will however be purchasing future vehicles from th . Erin and Zeeshan took great care of me and my truck. I didn't purchase my vehicle from here but I will however be purchasing future vehicles from this location because of how well I was taken care of. More
by CTK16
Employees Worked With
Zeeshan Abbas, Erin Bostick
December 03, 2018
Erin is awesome! I am so impressed with the level of service I get at Bill Utter. My service advisor, Erin, is very thorough, knowledgeable and trustworthy. I know I c I am so impressed with the level of service I get at Bill Utter. My service advisor, Erin, is very thorough, knowledgeable and trustworthy. I know I can call her with whatever problem I have and am confident it will be done right. She and the service team went above and beyond to fix a road noise on the underbelly of my car (that I purchased at another dealership) that no other dealership had been able to locate and fix. I will continue to take my car to Bill Utter and Erin. More
by MHowe
Employees Worked With
Erin Bostick
December 03, 2018
Oil on chassis,after oil change The service was great with Mr Church, the problem was they left oil spillage on the chassis and returned home to find out the next day oil drips on th The service was great with Mr Church, the problem was they left oil spillage on the chassis and returned home to find out the next day oil drips on the garage floor !!! More
by Larry
Employees Worked With
December 02, 2018
Great Experience I have been buying pre-own cars for years from them. I wanted a new car this time. We test drove two cars last Saturday. We went to the dealership tod I have been buying pre-own cars for years from them. I wanted a new car this time. We test drove two cars last Saturday. We went to the dealership today about 2 and drove off the lot about 5 with my new Explorer. Our salesman, Phil was very helpful and I will recommend him and the dealership to any one that ask. More
by Evelyn123
December 02, 2018
Best experience We had the best experience ever purchasing our new Explorer. Our salesman, Cory, did everything I asked and worked really hard to get me the automobi We had the best experience ever purchasing our new Explorer. Our salesman, Cory, did everything I asked and worked really hard to get me the automobile I wanted! More
by aprilweeks88
Employees Worked With
Cory, sales, Denise Wolfe, Mike Lewis
