Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Utter Ford
Denton, TX
4,271 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,271 reviews
February 19, 2025
The entire process was professional and low pressure. Highly recommend Doyle Chaffin, he’s very knowledgeable on the Ford lineup. Highly recommend Doyle Chaffin, he’s very knowledgeable on the Ford lineup. More
by stahl737
Employees Worked With
February 19, 2025
PHIL TYSINGER! Thank you Phil for always being such a great help to me and my family for our vehicle needs. You make the buying process fun and easy. Over the last Thank you Phil for always being such a great help to me and my family for our vehicle needs. You make the buying process fun and easy. Over the last 16 years, we have bought over 12 vehicles from Phil at Bill Utter Ford. This place is my second family. Special shout to Casey and Kyle in the Finance department. All of you are simply Awesome! I'm very happy with my new Ford Edge. klang More
by kimi69ed
February 17, 2025
I had a great experience with Adam & the dealership. They made everything smooth & simple for me. They made everything smooth & simple for me. More
by BL24
Employees Worked With
February 16, 2025
Dishonest, and just wanted to sell me a vehicle. Offered me half my trade in value according to other dealerships and Kelly blue book. I will never go back! Offered me half my trade in value according to other dealerships and Kelly blue book. I will never go back! More
by DA
February 14, 2025
Love dealing with Bill Utter! This is at least our 6th vehicle we’ve bought from them. Great sales people, finance, manager & after market products. Thank you Bill Utter! This is at least our 6th vehicle we’ve bought from them. Great sales people, finance, manager & after market products. Thank you Bill Utter! More
by Nana
Employees Worked With
February 11, 2025
Our salesman Jason was amazing. He listened to what we wanted and got it for us He listened to what we wanted and got it for us More
by codymcwilliams1987
Employees Worked With
February 10, 2025
PHIL TYSINGER! My wife and I have purchased our personal vehicles and business vehicles from Phil for over 15 yrs now. In a world of vehicle sales, Phil is authenti My wife and I have purchased our personal vehicles and business vehicles from Phil for over 15 yrs now. In a world of vehicle sales, Phil is authentic and simply tells you what he can or cannot do. I highly recommend Phil if you have any vehicle needs. More
by B Ingram
Employees Worked With
February 08, 2025
I'd avoid this dealership at all costs. They were not completely honest or forthright about the vehicle I purchased from them. Found the truck on line.... way into the deal only then did They were not completely honest or forthright about the vehicle I purchased from them. Found the truck on line.... way into the deal only then did they disclose, and after we asked about mileage were we told that this was a loaner vehicle with 600+ miles on it. We flew in from out of town to complete the transaction. With minor snags things went well and we left confident that we had done everything correctly. We had submitted our loan approval paperwork to the dealership for them to complete and send back to the lending bank. When it came time for my automatic payment to be made, I discovered that there was no loan and that the loan offer had expired because Bill Utter Ford failed to submit the loan paperwork to the lending bank. To show how on top of things that this dealership - is not - When I called them on a three-way with my bank they were not even aware that they were almost $30,000 short because the loan was not consummated nor the funds transferred. No telling how long this would have gone on if I had not initiated an inquiry. Further, because the loan had expired, I would have had to apply for a new loan at possibly a different(higher interest rate). We elected to do the right thing and pay them with a wire transfer. An additional rub with Bill Utter Ford is that they are horrible at communication. Their transparence is Also exceedingly poor. I have attempted to communicate with them and this only results impartial or what I feel is indifferent, irresponsible and unresponsiveness. They never follow up.......... As far as their propaganda on their phone recording goes, I do not see any commitment to the customer, Period!! This is still not resolved. I have no new clear title contract or any idea when I will get plates and inspection sticker from this lethargic dealership. More
by holymackrel
Employees Worked With
February 06, 2025
Monty went above and beyond! Communicated in a timely manner, very informative, and truck looks great. Communicated in a timely manner, very informative, and truck looks great. More
by Middleman
Employees Worked With
February 04, 2025
Simple oil change - service was great. Will recommend Bill Utter Ford to friends and family… Will recommend Bill Utter Ford to friends and family… More
by denver1150
