2,723 Reviews of Bill Utter Ford - Service Center
As usual, Danny Morris and his crew did a great job! The car is running well and they got the job done faster than expected. Ever since buying my car there five years ago, I've exclusively used this servic car is running well and they got the job done faster than expected. Ever since buying my car there five years ago, I've exclusively used this service department and had good results. Unfortunately, I didn't get the name of the lady who handled the paperwork, but she did a great job, answered my questions, and was both friendly and professional. More
Been here 3x for oil change and tire rotation for 49.99 per their “special”. First time it took 2 hours at quick lane. No big deal, but zero communication that it wasn’t going to be the “usual” 45 min. The per their “special”. First time it took 2 hours at quick lane. No big deal, but zero communication that it wasn’t going to be the “usual” 45 min. Then, Not once but twice I have now been over charged for a Works oil change on a Honda. The synthetic for synthetic blend is understandable, but also for 5 quarts of it (even though it’s still Motorola oil per the coupon) vs the 3.7 it actually takes. When supervisor comes over after incredulous that I don’t understand why it’s $63 vs 50 and does nothing. Want to use them as super convenient, but if they will overcharge w no remorse for maintenance, what will they do for an actual repair? they have lost the Business of our 4 vehicles permanently. Hope the extra $24 was worth it for them. More
Did a great job in a timely manner. Professional service and informative experience on what the vehicle needed. Was informed that I would be contacted when needed parts arrive. Thanks to Alex 😎 and informative experience on what the vehicle needed. Was informed that I would be contacted when needed parts arrive. Thanks to Alex 😎 More
Great service and easy check in and drop off service. I trust ford service handle all my maintenance and repairs. Give everyone a raise at Ford service. trust ford service handle all my maintenance and repairs. Give everyone a raise at Ford service. More
Made an appointment, but when we got there they couldn’t even find us in their system. We bought the vehicle there and it was like starting from scratch. even find us in their system. We bought the vehicle there and it was like starting from scratch. More
My service provider, Alex, was great. Everything turned out perfect. I've taken my vehicle there before and it's always been an excellent experience out perfect. I've taken my vehicle there before and it's always been an excellent experience More
Everyone is friendly & helpful.I always know my car will Everyone is friendly & helpful. I always know my car will be handled with care & knowledge. The quick lane is so great for oil change. Greg Hall is Everyone is friendly & helpful. I always know my car will be handled with care & knowledge. The quick lane is so great for oil change. Greg Hall is the greatest! More