Bill Utter Ford - Service Center

Don Swift did an excellent job fixing the glitch with the car play. He also followed up to make sure it was still working. I am very grateful for his excellent customer service. car play. He also followed up to make sure it was still working. I am very grateful for his excellent customer service. More

Alex handled my 2 visits very efficiently and kept me updated. Gave me options while explaining each, with no pressure. Waiting room was nice with coffee options and water available. updated. Gave me options while explaining each, with no pressure. Waiting room was nice with coffee options and water available. More

I went in for a routine oil change and tire rotation. I was met by Justin who knew what he was doing. It took about 1 and 1/2 hours but they even had run my truck through the car wash which was a great new was met by Justin who knew what he was doing. It took about 1 and 1/2 hours but they even had run my truck through the car wash which was a great new feature. I believe even though they are very busy, Bill Utter Ford is doing their best to be top notch. I will return. More

Best service I have had at any dealership. Alex Celis was great, kept in touch regularly to give me updates. I was so impressed by his level of service that I will no longer be using the service dept at the great, kept in touch regularly to give me updates. I was so impressed by his level of service that I will no longer be using the service dept at the dealership I bought my truck at a few miles south of Bill Utter. I’ve been waiting for a call back from that dealership for over 6 months on the same parts that I just had replaced after one conversation with Alex. Multiple messages left and still nothing. More

Had an appointment 8am and watched them park my car in the back and it sat there till 10 I asked the young man why was it not in the bay getting fixed. He said he didnt know why... Then I over paid for no the back and it sat there till 10 I asked the young man why was it not in the bay getting fixed. He said he didnt know why... Then I over paid for nothing.... More

Excellent service and workmanship. Been coming to Bill Utter Ford for 20+ years. Greg Hall is my favorite service person. Always is knowledgeable about service and highly recommend. Utter Ford for 20+ years. Greg Hall is my favorite service person. Always is knowledgeable about service and highly recommend. More

Everything was good. Timely and appreciate the washed car. Extra kudos to the courtesy driver. Young and well mannered. But an EXCELLENT driver. REminded me of what they teach you in drivers ed. car. Extra kudos to the courtesy driver. Young and well mannered. But an EXCELLENT driver. REminded me of what they teach you in drivers ed. More

Rude and unprofessional. Technician left vehicle partially disassembled and kept the fasteners needed to reassemble it. The diagnostic I paid for was incorrect and caused a further waste of time and partially disassembled and kept the fasteners needed to reassemble it. The diagnostic I paid for was incorrect and caused a further waste of time and money. I would go somewhere else. More

I am very happy to be working with Don Swift in Service We are new to the area with a Large Fleet we will continue to bring in for Service Service We are new to the area with a Large Fleet we will continue to bring in for Service More

I just called to set up Recall fix. Service dept was great & informative about when the parts would come in for this issue. Satisfied so far. great & informative about when the parts would come in for this issue. Satisfied so far. More