Bill Utter Ford - Service Center

I have used Danny Morris and his team in the Service Department at Bill Utter Ford for the past 25 years. Danny is the best and most reliable Service Manager that I have ever encountered. I moved to A Department at Bill Utter Ford for the past 25 years. Danny is the best and most reliable Service Manager that I have ever encountered. I moved to Albuquerque a few years ago and I still bring my Ford Expedition back to Bill Utter Ford in Denton for service and repairs when I return to Denton twice a year. I have used other Ford and other Service Departments in other states when I have to and many times they will charge you for work they did not do and tell you things need repair when they do not. I trust Danny implicitly and even call him from other states for his council on my car repairs and service. Thanks Danny and Bill Utter Ford. Keep up the good work. More

Last time I brought my truck in for oil change about 2 weeks ago. I drove in the bay no one came out and the advisors were not busy with people. I had to go in and get someone attention to help me. I thou weeks ago. I drove in the bay no one came out and the advisors were not busy with people. I had to go in and get someone attention to help me. I thought this was terrible service this time around. This hasn't happened before but other stuff has in this service department. More

Brought my car in when I thought it may need a new battery. Yes it did...and 1 hour later the battery was installed and paid for!! Quick, professional service and a very comfortable waiting room!! battery. Yes it did...and 1 hour later the battery was installed and paid for!! Quick, professional service and a very comfortable waiting room!! More

Very clean and easy to drive into the service department. I had to wait more than I should have waiting for service rep to come to my vehicle. Service rep was good to call me to tell me my vehicle was ready I had to wait more than I should have waiting for service rep to come to my vehicle. Service rep was good to call me to tell me my vehicle was ready to go. More

The service department preformed an oil and filter change while I waited in their comfortable lounge. The service was quick and trouble free. I was back on the road in just over an hour. while I waited in their comfortable lounge. The service was quick and trouble free. I was back on the road in just over an hour. More

Poor communications, Clean and comfortable waiting area. Vehicle was in for oil change and a recall. was told one to two days to complete due to lack of technicians. Dropped off vehicle around 4pm on Mon Vehicle was in for oil change and a recall. was told one to two days to complete due to lack of technicians. Dropped off vehicle around 4pm on Monday. did not hear anything so I called on Wednesday afternoon around 3pm and the vehicle had not even been assigned to a technician. Did not hear anything from the service department until Thursday afternoon that it had been assigned to a tech and was being worked on. Vehicle was complete on Thursday afternoon. I was also told that there was no vehicles available to use while my vehicle was in for service but if I wanted one it would 2 weeks before they could schedule me for an appointment. Keep in mind part of the service was a safety recall. More

Always enjoy coming to the dealership for my service needs. The work can sometimes seem to take longer than it should but always feel it is done right, with friendly staff. needs. The work can sometimes seem to take longer than it should but always feel it is done right, with friendly staff. More

First of all my name is Hank. It was corrected several times. Brought my car in for recall items to be fixed. After 2 days and many calls, I went to the dealership to find my car had not been evaluated. I times. Brought my car in for recall items to be fixed. After 2 days and many calls, I went to the dealership to find my car had not been evaluated. I took the offered free oil change, car wash and rotation of tires, and brought my car back. The car wash was forgotten, until I reminded them, charged for rotation and oil change. The first service agent I dealt with was so over worked he could not properly do his job. The second agent was to busy flirting with a young lady on the drive that he was distracted and could not give good service. More

While I gave Dillon Love and the technicians a high rating, I am very disappointed to learn that the part replaced (Purge Valve) was not covered by the warranty you sold me. This part failed--it was no rating, I am very disappointed to learn that the part replaced (Purge Valve) was not covered by the warranty you sold me. This part failed--it was not a fair, wear, and tear issue, rather it is a critical part to the emissions system that failed without any negligence on my part. I ask that someone working with warranty matters to review this invoice (395594) and, ultimately, determine that is was not my fault that the part was worn it--it was the manufacturer's fault and the warranty advisor's fault that I had to spend this amount to repair my vehicle. More

My wife's vehicle was taken in and when the problem was determined Danny let me know the options available to take care of it. Never a bad experience. determined Danny let me know the options available to take care of it. Never a bad experience. More