Bill Utter Ford - Service Center

Fast easy oil change great people and very nice waiting areas. Been coming here most of my life and always have a great experience. They service all makes areas. Been coming here most of my life and always have a great experience. They service all makes More

The only complaint I have is my appointment was on Tuesday, but my truck wasn't looked at until Wednesday. I am satisfied with the rest of my visit. Tuesday, but my truck wasn't looked at until Wednesday. I am satisfied with the rest of my visit. More

All the people that work here are very nice, they explained everything with details and they helped me in a timely matter. Thank you for everything! explained everything with details and they helped me in a timely matter. Thank you for everything! More

The trade in and purchase of my new vehicle was a pleasant experience. This is my third vehicle and I keep coming back because of Will and sales team. The service was outstanding to take care of my m pleasant experience. This is my third vehicle and I keep coming back because of Will and sales team. The service was outstanding to take care of my minor vehicle warranty issue Dillon was prompt and handled my issues in a professional manor. Your entire team is outstanding More

They got me in and out with in the time frame given. They were also helpful with getting me touch-up paint that I needed. They can be a bit slow at times bringing the paper work in, after the vehicle is pul were also helpful with getting me touch-up paint that I needed. They can be a bit slow at times bringing the paper work in, after the vehicle is pulled up. It's minor but something to improve on. More

Fast service, great customer service as always. Brought the van in for a battery, ended getting a driveshaft (recall), oil change and a tire rotation. the van in for a battery, ended getting a driveshaft (recall), oil change and a tire rotation. More

I just came in for my inspection on a Saturday afternoon expecting to wait awhile and I was in and out in minutes. Always great service!! Thanks expecting to wait awhile and I was in and out in minutes. Always great service!! Thanks More

I made this rating two stars based on my experience your your online scheduling applications, I tried 3-4 times to confirm what was showing as an available time to schedule my service. The system acknowled your online scheduling applications, I tried 3-4 times to confirm what was showing as an available time to schedule my service. The system acknowledged me as a previous customers but continued to say you need to call in person to schedule. It was very frustrating and a waste of time. I took my car in the next day without an appointment and was able to get the works package performed but was told about a back up and could not not get to the other items that needed to be looked at; and would have to come back. The moral of the story is if the website was working I could have had all my work done in one visit instead of two. More

Oil change and Tire rotation was supposed to take less than an hour. It took 2 hrs. I was notified after about an hour that it was done but it need an air filter. So I went to look at the air filter and than an hour. It took 2 hrs. I was notified after about an hour that it was done but it need an air filter. So I went to look at the air filter and authorized the change. Then sat in the waiting room with a clear view of my truck. Service personnel were there and close to my truck, but no one took just a minute to install the air filter which was all that was left. So after almost another hour of patience I finally went to the service writer to find out why nothing has been done for an hour. He went out there and it got done in a minute and they brought it up to the front. I had been promised a wash. It had not been done and again I had to go back in and talk to the service writer. Another 20 minutes and it was FINALLY and REALLY ready to go. I know you can do better than this. It was all a simple and routine job. More

You guys are amazing quick and fast service my car drives amazing now that you guys did work on it I’ll be coming back to you guys all the time amazing now that you guys did work on it I’ll be coming back to you guys all the time More