Bill Utter Ford - Service Center

Friendly staff from the moment you get there till you leave. Came in for Warranty work on a 2017 f250. The job took a few more days that first quoted, but Ford put me in a rental to get me where I need leave. Came in for Warranty work on a 2017 f250. The job took a few more days that first quoted, but Ford put me in a rental to get me where I needed to go. More

The service was very good during the new normal. Very hands on and personal Thanks Johnny for keeping me updated and walking through new process. hands on and personal Thanks Johnny for keeping me updated and walking through new process. More

Service The service was done quickly and Greg notified me about other service that might need to be done besides the oil change along with the cost of the ext The service was done quickly and Greg notified me about other service that might need to be done besides the oil change along with the cost of the extra service. More

Johnny took my car in for a warranty issue involving my engine and I could rest assured he did everything correctly and kept me informed throughout the entire process. engine and I could rest assured he did everything correctly and kept me informed throughout the entire process. More

Fast Lane oil change Tried to schedule on line, unable to complete. Called and service department they said bring my truck in. The service was good but fast lane took 55 m Tried to schedule on line, unable to complete. Called and service department they said bring my truck in. The service was good but fast lane took 55 minutes. I’ve always received good service from Bill Utter Ford, been their customer since 1995. More

Dean Skidmore did a great job! We have worked with Bill Utter Ford for many years and I would highly recommend them to anyone. They are always prompt on their responses and use qua We have worked with Bill Utter Ford for many years and I would highly recommend them to anyone. They are always prompt on their responses and use quality parts. More

Horrible experience Went in for an oil change and routine things they recommended and my truck came out shaking which was not doing before, they took it back and changed Went in for an oil change and routine things they recommended and my truck came out shaking which was not doing before, they took it back and changed the spark plugs and said that was the issue. Which they have never mentioned this was wrong with it. Next day the truck turning off randomly while driving and check engine light came on. They broke the part where the battery goes and it was not making a good connection and we finally figure that out. We hope that was all that was going on, not planning on going back there will stick to Stanley Ford where we bought the vehicle even if its a longer drive. The person that made my appointment was fabulous the work done was not, maybe someone training not sure. More

My experience was average to good, Dave Underwood, and Quincy are very good people. I know Carl Anderson well, good man. Don Swift is a good service guy so far. I'm not too certain why Dave Underwood, and Quincy are very good people. I know Carl Anderson well, good man. Don Swift is a good service guy so far. I'm not too certain why I need to say at least twenty-five words but here goes. I have had a few problems with the truck. It is low miles for a 2013 (79,000) but I have had issues with the cruise control, one of the turbos, and the a/c coil has a slow, persistent leak. More

Great Customer Service I drive out of my way to go to Bill Utter. Their customer service is awesome. Service Dept. is one of the best in the area. Parts are always in stock, I drive out of my way to go to Bill Utter. Their customer service is awesome. Service Dept. is one of the best in the area. Parts are always in stock, plenty of new cars to choose from, and friendly employees who will help you with anything from getting you water to making sure you have a rent car for warranty work. Awesome folks! More

Great service Mr. Elbert took care of my needs. I dropped off the truck, he kept me informed, and told me when it was ready to pick up. Very simple from the custo Mr. Elbert took care of my needs. I dropped off the truck, he kept me informed, and told me when it was ready to pick up. Very simple from the customer perspective. More