Bill Utter Ford - Service Center

Maintenance My service advisor on vacation and Dillon took care of all my needs in a professional manner. Every review I give my only is issue VIP repeat custom My service advisor on vacation and Dillon took care of all my needs in a professional manner. Every review I give my only is issue VIP repeat customers should get a discount. More

Oil change gone wrong Dropped truck off at 8:30am for a routine oil change. Technician broke the locking nut socket off when he went to rotate tires so had to order new one Dropped truck off at 8:30am for a routine oil change. Technician broke the locking nut socket off when he went to rotate tires so had to order new one and go pick up. Then when I picked vehicle up after finally being ready at 5:00pm, there were 3 rimes that had been damaged. Was promised a loaner vehicle the next week so I could bring truck back in to get rims repaired but have not heard back from anyone. Guess I'll have to initiate the call myself. More

Servise Was on time and inform me about service need to be done soon. I will call and make appointment next payday for the service need it on my truck. Was on time and inform me about service need to be done soon. I will call and make appointment next payday for the service need it on my truck. More

Replace battery I was not happy with the length of time I waited. The service technician signed me up for shuttle home. However I was there 2 hours before they called I was not happy with the length of time I waited. The service technician signed me up for shuttle home. However I was there 2 hours before they called my name. By that time I just waited for my car to ready. More

New faith in a dealership While waiting for recall work I asked if any recommended services were needed at my mileage. When some would have taken advantage of an opening to u While waiting for recall work I asked if any recommended services were needed at my mileage. When some would have taken advantage of an opening to upsell not only did he not, I was reassured that nothing would be needed for a while. I will definitely be back. More

Super service and extremely patient . The service manager took time explaining the problems with me. Patrick worked with me to help me understand the total problem. Danny Morris called me The service manager took time explaining the problems with me. Patrick worked with me to help me understand the total problem. Danny Morris called me several times to keep me updated on my vehicle and was always professional and patient. More

Explorer repair I brought my 2018 Explorer for repair. It had a horrible grinding noise when I steered. They provided me a loaner and I got my car the next day. They I brought my 2018 Explorer for repair. It had a horrible grinding noise when I steered. They provided me a loaner and I got my car the next day. They found a rock Had lodged itself in the steering mechanism. They removed it and my car drives wonderful. They also found my shocks were leaking fluid and they replaced those and it was all covered by warranty. I trust them with our vehicles and their service department is professional and top-notch. More

Very organized. friendly and professional. Danny was very helpful and took care of getting me into a rental car while my car was being worked on. Thanks for getting me taken care of. Danny was very helpful and took care of getting me into a rental car while my car was being worked on. Thanks for getting me taken care of. More

John is a super hero. Dropped in to have broken sun roof repaired and John had technician close the open roof that was stuck open within minutes and set up appointment for Dropped in to have broken sun roof repaired and John had technician close the open roof that was stuck open within minutes and set up appointment for full repair. Since this had been a problem initially during warranty period, John took the initiative to talk to Ford about the recurring issue even though the vehicle was way out of warranty. With his help, Ford agreed to assist in paying for the repair which significantly reduced a burdensome expense. Not to mention, provided a loaner for transportation. Really appreciate all of his efforts. More

Greg Hall is Amazing! I had what we thought was a very simple service appointment; install 4 new tires on my F250. Greg ordered the tires and had a tech waiting to do the I had what we thought was a very simple service appointment; install 4 new tires on my F250. Greg ordered the tires and had a tech waiting to do the work when I arrived at 7:20. By 8:30 Greg let me know there was a problem. Due to the cold morning temperature the tires would not seat properly on the rims. By 10:00 Greg and I agreed that he would have the shuttle take me home so I could get my other vehicle and go to work. I immediately asked...”will someone be able to pick me up and bring me back?” I don’t leave the office until after 5:00 and I work an hour away from home. Greg to the rescue! He told me not to stress, go on and make my afternoon meetings and he would have the truck DELIVERED!!! OMG!! That turned a crappy morning into a “manageable” day. I know I can always count on Greg for superior service and advice...but he went above and beyond this time! Much appreciated!! More