Bill Utter Ford - Service Center

Good Work, Incomplete Service Flat tire to be fixed and an okkl change - having used winch and accessories to drop tire in Expedition and change out flat, winch and parts left in b Flat tire to be fixed and an okkl change - having used winch and accessories to drop tire in Expedition and change out flat, winch and parts left in back end since tghey would need winch parts to put spare BACK under Expedition. Upon pickijng up vehicle, winch and parts left unasembled and spread in back. Incomplete Service. Otherwise usual brat service. Greg Hall EXCELLENT as always. More

Greg Hall always does a super job Greg Hall has always went above and beyond for me to get my cars done. He always gets me the best deal and gets my car out in a timely manner. Greg Hall has always went above and beyond for me to get my cars done. He always gets me the best deal and gets my car out in a timely manner. More

Transmission Control Module Failure on Escort 2014 I would have given 5 stars, but when I walked in there were 6 people behind the counter doing their computer work and no one to check you in. Several I would have given 5 stars, but when I walked in there were 6 people behind the counter doing their computer work and no one to check you in. Several of us were lost. One lady said, "So, who is here to help me?" More

Don’t tell your customer it’s all his fault over and over I’ve been a pretty good customer for 4 years. I won’t be back. I’m sure your customer service rep was having a bad day, I understand. Don’t want I’ve been a pretty good customer for 4 years. I won’t be back. I’m sure your customer service rep was having a bad day, I understand. Don’t want to get your agent in trouble. She has done good work for me in the past. But I don’t think you earn ongoing business by tell a customer all the things I did wrong to cause my problem. More

1st checkup The wait was an hour and a half for a standard checkup and when I got my car back I had to google how to reset the "oil life" as they failed to do thi The wait was an hour and a half for a standard checkup and when I got my car back I had to google how to reset the "oil life" as they failed to do this but since it was my first checkup, it was free. Excellent for a free service but had I paid for it, I would have been irked by this. More

Always great service Since becoming a Ford owner several years ago (from a new purchase at Bill Utter), I have always had my vehicle serviced there. They are very accommo Since becoming a Ford owner several years ago (from a new purchase at Bill Utter), I have always had my vehicle serviced there. They are very accommodating, let you know about how long your service will take, and they are usually spot on with their estimate. I have never felt like they try to sell me more than I need. More

Great Service Service at Bill Utter Ford is outstanding. Since purchasing my first of 5 autos at this dealership, I have used the service department and have never Service at Bill Utter Ford is outstanding. Since purchasing my first of 5 autos at this dealership, I have used the service department and have never been unimpressed. Technicians always take care of my concerns the first time and to my knowledge I have never had an issue they could not resolve. I used to take my new cars to a non-dealership service provider and was satisfied most of the time, but since I started using Bill Utter Ford, I have not had to take my Ford to any other location and will do my best not to. More

Great service even on my Toyota Tacoma Yes, Bill Utter Ford perfumed the oil change on my Toyota Tacoma. Everyone took excellent care on me and my truck. Shane quickly greeted me like an ol Yes, Bill Utter Ford perfumed the oil change on my Toyota Tacoma. Everyone took excellent care on me and my truck. Shane quickly greeted me like an old friend. Service was quick and they even cleaned my Tacoma before they finished! More

2 1/2 hour for an oil change! I was there 2 1/2 hours for an oil change! They lost my paperwork (really??). People coming and going and I had to wait for a long time. After 1 hr I was there 2 1/2 hours for an oil change! They lost my paperwork (really??). People coming and going and I had to wait for a long time. After 1 hr 45 minutes I became impatient and finally someone said my paperwork had been lost. Very frustrating with other people coming and going! More

Oil change/tire rotation Great, great service! Keep it up! You may get my business as far as car buying. Love the convenience for our family. Will come back soon!! Great, great service! Keep it up! You may get my business as far as car buying. Love the convenience for our family. Will come back soon!! More