Bill Utter Ford - Service Center

The Way Auto Maintenance Shops Should Operate It was quick and easy to get an appointment. When I arrived, they immediately took charge of my car. The waiting area there is more comfortable than It was quick and easy to get an appointment. When I arrived, they immediately took charge of my car. The waiting area there is more comfortable than most, with coffee and bottled water readily available. My car is once again "good to go" and the bill was less than expected. Then, the next day, I got a call from them following up to make sure everything was OK with the car. It's hard to beat that kind of personalized service. More

Check Engine light Prior to my factory warranty expiration my check engine light came on and I was advised to come in and have them go through my car from bumber to bumb Prior to my factory warranty expiration my check engine light came on and I was advised to come in and have them go through my car from bumber to bumber and make sure no future issues may occur. The service team has been great over the last year I have owed my 2017 Ford focus. Thanks! More

Well organized service team! Knowledgeable crew. Good work all! Service team is well organized and customer satisfaction is obviously high on everyone’s priorities. Management c Knowledgeable crew. Good work all! Service team is well organized and customer satisfaction is obviously high on everyone’s priorities. Management clearly understands the motto: “Take care of your customers or someone else will!” More

They took car of my truck and completed the job quickly They have a good service program - they do what they will say they will do! The waiting area is nice, the dealership is clean people are friendly. They have a good service program - they do what they will say they will do! The waiting area is nice, the dealership is clean people are friendly. More

Bill Utter Ford They always provide excellent service and help. I appreciate being appraised of recalls and the dealership’s willingness to make it right. I enjoy u They always provide excellent service and help. I appreciate being appraised of recalls and the dealership’s willingness to make it right. I enjoy using the service center and even waiting is pleasant. More

Bill Utter Service Dept. I took my F250 Diesel in to get the trans fluid changed. Landon was very informative and the work was done quickly, even though they had all working I took my F250 Diesel in to get the trans fluid changed. Landon was very informative and the work was done quickly, even though they had all working day to get it done. They even washed it for me. They gave me a list of items that will need addressing in the future and checked it for recalls. I was very happy with the service I received and will be going back in the future. More

Convenient, quick and complete The phone receptionist made scheduling convienent by accepting my request for a time I could arrive. Even though I arrived 30 minutes early to my serv The phone receptionist made scheduling convienent by accepting my request for a time I could arrive. Even though I arrived 30 minutes early to my service appointment, my car was taken quickly to begin maintenance. During and after the service appointment, I was kept updated on the progress and condition of my car. The check out clerk was pleasant and explained the charges completely. Great experience More

Oil change and tire rotation It’s was fine. Just need them to put proper tire pressure in tires when they rotate them. They always forget to lower the tire pressure on front tires It’s was fine. Just need them to put proper tire pressure in tires when they rotate them. They always forget to lower the tire pressure on front tires. 40 up front 71 in back. More

Over the top customer service I have worked with Bill Utter Ford for over 10 years for a variety of reason for our vehicles and every time the service agents are polite, helpful, i I have worked with Bill Utter Ford for over 10 years for a variety of reason for our vehicles and every time the service agents are polite, helpful, informative and do what they say. Even if I just call with questions or want to know about pricing or information they are kind and make time for me. They are a long standing family business in the community and their dedication and quality shows in all areas from vehicle selection, upgrading the property, capable staff, even at times having events. My only complaint would be to monitor the direction of their sprinkler system to keep it on the grass. More