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Bill Utter Ford - Service Center

Denton, TX

4.9
2,722 Reviews

2,722 Reviews of Bill Utter Ford - Service Center

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March 25, 2022

I continue to be blown away by the quality of workmanship I receive at Bill Utter Ford. The service is also superior. More

by Murraywilliam528
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Celis
Mar 25, 2022 -

Bill Utter Ford responded

What excellent feedback! It means so much that you've received consistently great service from our Bill Utter Ford team. Hope to see you down the road!

March 24, 2022

Amazing place with amazing costumer service Tony king is a great person someone who you can trust More

by incastano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony King
Mar 24, 2022 -

Bill Utter Ford responded

Thank you for your confidence in Tony and our team! We are grateful to have you as a Bill Utter Ford customer and we hope to see you again down the road. Drive safely!

March 23, 2022

Fast and transparent on what service needed to be done. I was out in 1.5 hours. More

by mvtedeschi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Swift
Mar 23, 2022 -

Bill Utter Ford responded

We're happy to hear your service visit went off without a hitch so you could get back to enjoying your day. Thank you very much for trying Bill Utter Ford to get the job done. HAve a great day!

March 23, 2022

Seamless service and attention to detail. They took care of everything, including the return of my rental car More

by boniest_whoops
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan in collision center, Bob Lynn
Mar 24, 2022 -

Bill Utter Ford responded

It was our pleasure to assist you during your recent visit! Thank you for choosing Bill Utter Ford and for stopping by to share your feedback. We hope to welcome you back for your future services!

March 21, 2022

Dealership wants me to leave my truck for a week and a half before they can look at it. even longer if part is needed. What a waste of time as I had made an app. Blamed it on mechanic shortage as one reas More

by candleman
Customer Service
Recommend Dealer
No
Employees Worked With
Tony
Mar 21, 2022 -

Bill Utter Ford responded

It is never our intention to cause an inconvenience and I sincerely apologize that the process will take longer than anticipated. I understand we left the wrong impression and I'd like to see if we can remedy your concerns. Without a full name, I won't be able to reach you. Please consider giving me a call directly. Thank you, Art Starr - Operations Manager - 940-321-7416

More
March 19, 2022

Service is excellent! The Service Team are always professional and do great work! I trust them with my car. They have excellent coffee too for while you wait. More

by camphor-simmers-0y
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Jean-Loui and C Serna, Christina Flook
Mar 20, 2022 -

Bill Utter Ford responded

It's fantastic to hear we've earned your trust at Bill Utter Ford! We're honored to be your chosen service team, and we look forward to our next opportunity to go the extra mile for you and your vehicle!

March 18, 2022

I brought my car in for a recall notice. Tony was very helpful in getting everything taken care of. More

by rkdurden25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony King
Mar 18, 2022 -

Bill Utter Ford responded

We are so glad that Tony helped your recall repair process go smoothly. Thank you from all of us at Bill Utter Ford!

March 18, 2022

my first time there and i has a great experience with my service advisor, time of work completed, and quality of work! i will definitely be back! More

by pat66moto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Selvey
Mar 18, 2022 -

Bill Utter Ford responded

Thank you for the great review, Pat! We are thrilled to hear that you had such a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back!

March 16, 2022

The service attendant was friendly and positive. He took time to explain each item. As always the service was great. More

by Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony King
Mar 16, 2022 -

Bill Utter Ford responded

It's wonderful the Bill Utter Ford service team took time to ensure that you were well informed during your recent service visit. Thank you for the shoutout!

March 14, 2022

Went Bill Utter Ford for service on my Ford Edge at the recommendation of several friends. Most likely one of the busiest times, Monday morning, when they open without an appointment. I was welcomed and More

by dmm0412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Moreno, Tony King
Mar 14, 2022 -

Bill Utter Ford responded

We are so glad to hear that the Bill Utter Ford service team exceeded your five-star expectations and quickly addressed the issue with your vehicle! Thank you for taking the time to leave us a review and share your support for our hard work. Drive safe, and we'll see you back next time!

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