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Bill Vince's Bridgewater Acura
Bridgewater, NJ
1,219 Reviews
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Showing 1,219 reviews
June 20, 2011
Me and my wife decided to buy a certified used vehicle, which the dealership had one of. I called ahead to see if the vehicle was still available. When I called, I was redirected to Ryan who seemed very which the dealership had one of. I called ahead to see if the vehicle was still available. When I called, I was redirected to Ryan who seemed very nice and told me it was available. I had asked about financing offers and he said unfortunately he does not deal with that and he did not know. I figured I would find out more when I went in. A few days later the Manger, who I do not remember the name of called to make sure I was still interested. I was and I was also, so far. pleased with my interactions with the dealership. A co-worker also purchased multiple vehicles from them so I was looking forward to going in. We live very far away but I work in Bridgewater. My wife drove all the way over after work so we can see the vehicle. We went inside and was greeted by the front desk. We told her we where there to see Ryan. She paged him and we waited. Five minutes later as we where looking around, another salesman asked if we where being helped. We said we where waiting for Ryan. The front desk paged him again. Another 5 minutes later I went by the front desk and she said she will page him for the third time. About 2 minutes after that, Ryan finally shows up and begins to help. I ask him about the car that was being advertised and if we can see it. The first thing he says is that, he thinks it has been sold but he will look into it. He walks away and steps outside. We can see him the whole time through the window and he begins to talk to some other buyers. At this point I am ok with all this. I thought maybe he was finishing something up. For 5 to 7 minutes, he continues to laugh and joke around with his other customers. We where very tired and hungry and just wanted to see the car. 10 minutes after we had asked about the car he comes back and says its here. We go outside, he points to the car and we go look at it. We Walk back in and talk about price. I asked him again about any finance offers that may be available. He looks at the Acura site and says there are none. I point out that on his ad it says 1.9% and he tells me it is a typo or mistake or for the past holiday. All around the dealership there are signs about asking the dealer about special APR on certified vehicles. Anyway, he then tells me that he does not deal with that stuff and he only takes care of the deal and price. Never does he offer to find out from someone who does deal with it! We get up and walk away. At this point I am soured by the whole experience and rude behavior. He did not show us any courtesy. (I contacted another dealership the next day and they told be that there is a finance offer from Acura on certified vehicles for 1.9% APR.) All he had to do was ask someone and he would have had a sell that day. Since the writing of this review, they contacted me and I will update once everything is resolved. More
by Tak1982
Employees Worked With
Ryan
June 13, 2011
Internet department was VERY helpful and catered to my questions and concerns in a quick, timely manner. The associates at Bridgewater were nice and I'd definitely make the drive (I'm from Baltimore, MD) questions and concerns in a quick, timely manner. The associates at Bridgewater were nice and I'd definitely make the drive (I'm from Baltimore, MD) again to purchase a vehicle or refer them to friends or family to buy a vehicle. More
by Chris598
Employees Worked With
Tina Stanislawczyk
June 13, 2011
I originally went to Springfield Acura looking for a Certified Pre Owned TSX. Was not satisfied and actually became frustrated. Received help from Tina, Edward, Ryan and Mr. Matos. Overall, my experienc Certified Pre Owned TSX. Was not satisfied and actually became frustrated. Received help from Tina, Edward, Ryan and Mr. Matos. Overall, my experience was great. Everyone was super attentive and very helpful. Throughout the whole application process and information gathering, I told Ryan and Edward what I wanted and what my goal was, and they did their best to get me to that point. The whole staff did their part making sure my needs were met. I would definitely refer anyone to this dealership and I plan on maintaining my services with them as well. An overall frustrating experience became an enjoyable one once at this dealership and all thanks to the staff who not only cares about selling a car, but making the customer happy. More
by faticost
Employees Worked With
Ryan Vanhara/Edward McGeehan/Mr. Matos/Tina Stanislawczyk, Eddie Mcgeehan, Ryan Vanhara
June 12, 2011
From the time Tina from Internet Department introduced me to Sasha till I made my decision to buy the Acura MDX 2011 my experience was great. Sasha provided the complete features of the MDX and took me on a to Sasha till I made my decision to buy the Acura MDX 2011 my experience was great. Sasha provided the complete features of the MDX and took me on a long test drive which convinced me to make my buying decision.I will highly recommend Bill Vince's Bridgewater Acura and Sasha from Sales to others. More
by Sree
Employees Worked With
Sasha Belous , Tina Stanislawczyk
June 06, 2011
Everyone in the dealership was very nice and helpful with my car purchase. I would recomment Bill Vince's Bridgewater Acura dealership. I hope to use this dealership in future transactions. my car purchase. I would recomment Bill Vince's Bridgewater Acura dealership. I hope to use this dealership in future transactions. More
by cderisi
Employees Worked With
Sasha
May 26, 2011
Everyone was great from the time my wife & I walked in until the time we left. He worked vary hard to get the deal done. He even came in on his day off to work with me. He (Ryan) even called to check u in until the time we left. He worked vary hard to get the deal done. He even came in on his day off to work with me. He (Ryan) even called to check up on how I like the car a day later. Between my wife & my self this is our 3rd car from Bridgewater Acura & we will come back. More
by Mr SRT8
Employees Worked With
Ryan VanHara, Ryan Vanhara
May 24, 2011
I purchased my MDX new in 2007. It was an excellent purchasing experience. I been bringing my MDX to them for service on a regular basis since the purchase. There is never any wait time when I drop t purchasing experience. I been bringing my MDX to them for service on a regular basis since the purchase. There is never any wait time when I drop the vehicle off for service. They are always pleasant and perform the the work in a timely manor. I highly recommend this dealer for sales and service. More
by AEMJJS
Employees Worked With
several over 4 years
May 19, 2011
Great buying experience at this dealer. Sasha treated me as an intelligent person. Everything's up-front, no games, no hassles. If you show up ready to do business you'll get what you need. Sasha took ca as an intelligent person. Everything's up-front, no games, no hassles. If you show up ready to do business you'll get what you need. Sasha took care of all DMV paperwork which is a huge time-saver. I'll be back for my next Acura. Hats off to Sasha and the B-V Acura crew! More
by yrless
Employees Worked With
Sasha, Tina, Ed
May 18, 2011
The sales rep and the financial rep were amazing...very helpful and easy to work with. The General Manager Mike Gallieta was rude and yelled at us for a conflict we had about a pricing issue at the end, so helpful and easy to work with. The General Manager Mike Gallieta was rude and yelled at us for a conflict we had about a pricing issue at the end, so that soured us on the whole experience. Overall the price was very satisfactory and the staff was very friendly, but the management needs to behave better with their customers. More
by asc263
Employees Worked With
Sasha, Eddie and Mike Gallietta
May 18, 2011
My name is Charlie Ryan and i could not be more satisfied with my buying experience. From the start Mrs.Tina Stanislawczk called me back after a brief Email and was verry knowledgeable and personable to me with my buying experience. From the start Mrs.Tina Stanislawczk called me back after a brief Email and was verry knowledgeable and personable to me which motivated me to take the trip to N.J. Then i met Sasha who was a gentleman from the start to the finish no gimmicks or games.We worked out a great price for my trade in Vehicle and on the 2006 JEEP SRT8 thst i was interested in. I was then introduced to Mr.Michael Lasko the sales manager who made me feel verry comfortable with the purchase and spent time with me even though the dealership was bustling with other customers i felt like i was the only one. Then my last step was with Mr.Edward A.Simo who is the business manager. He made me relax and feel good about my purchace,their were no hidden fees and he didnt pressure me into buying alot of extras that i did not need.The above employees went above and beyond and i highly recomend the team at Bridgewater Acura More
by cobra0854@gmail.com
Employees Worked With
Tina Stanislawczk,Sasha,Michael Lasko,Edward A. Simo
