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Bill Vince's Bridgewater Acura
Bridgewater, NJ
1,216 Reviews
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January 21, 2019
BAD REVIEW - Unfortunately they sold me the wrong GTI trim BAD REVIEW - Stay away from Bill Vince's Bridgewater Acura dealership. Unfortunately they sold me the wrong trim. They listed this GTI as an Autobahn, BAD REVIEW - Stay away from Bill Vince's Bridgewater Acura dealership. Unfortunately they sold me the wrong trim. They listed this GTI as an Autobahn, however, it turns out the trim was a SE. I asked multiple times during the buying process is this an Autobahn trim, their response was: "Yes, it's an Autobahn. We verified the VIN with our Volkswagen dealership neighbor down the road". Mind you, the 2 minute conversation was an unknown person over the phone without providing a dealership sticker (I put my trust into the car salesman and Bill Vince's Bridgewater Acura dealership). After doing my own investigation, I discovered this was NOT an Autobahn trim, its a SE trim. After speaking to the rudest person at Bill Vince's Bridgewater Acura dealership - the general manager Michal Lasko, he did agreed to return the car (due to me providing proof of an authentic dealership stick). However, Michal Lasko did not apologize nor did he offer to help me drive me back to my home (I live 90 mins away) given the circumstance. Michal Lasko clearly did not take ownership of the circumstance. Three days after I returned the GTI, they finally update their listing. The appropriate and professional move would have been to call me and apologize. I had to write this review to warn other potential customers to NOT consider Bill Vince's Bridgewater Acura dealership. My experience was brutal, heartless and unnecessary. I do NOT recommend buying a car from Bill Vince's Bridgewater Acura dealership. More
by Davis
Employees Worked With
Michael Lasko, Scott Doyle
January 02, 2019
Great Experience Dominick was very helpful in explaining the package options and very patient with finding a car that matched my needs. He went over the RDX I purchase Dominick was very helpful in explaining the package options and very patient with finding a car that matched my needs. He went over the RDX I purchased in great detail and made the purchasing experience as seamless as possible. Eddie in finance was also helpful and pleasant to work with. More
by Claudia
Employees Worked With
Eddie Mcgeehan, Dominick O. Cirianni
December 30, 2018
Great Experience! Our experience was great at this dealership. They found us the car we wanted at the price we wanted. We didn't have to spend hours negotiating and pic Our experience was great at this dealership. They found us the car we wanted at the price we wanted. We didn't have to spend hours negotiating and picking up our new car was quick and easy. Our salesperson Anthony was friendly, knowledgeable and professional. We would definitely recommend this dealership. More
by Bob C.
Employees Worked With
Adam Rottenberg, Anthony Izzo
December 24, 2018
Very Impressed Drove 2 hours for a Mustang GT we found online, the car was just as flawless as Kaz said it would be. It was a pleasure to work with Kaz and Obie, th Drove 2 hours for a Mustang GT we found online, the car was just as flawless as Kaz said it would be. It was a pleasure to work with Kaz and Obie, they made it was very quick and easy transaction knowing we had a 2 hour drive home. I would definitely drive 2 hours again to purchase from them, very upstanding dealership More
by bosco2644
Employees Worked With
Obie Nwoye, Kaz Zahrieh
December 18, 2018
Kaz was great! Working with Kaz was a great experience. He was thoughtful, patient and helped me feel extremely comfortable throughout the entire buying process, whi Working with Kaz was a great experience. He was thoughtful, patient and helped me feel extremely comfortable throughout the entire buying process, which was invaluable. Would highly recommend him to any prospective customers. Thanks Kaz! More
by NYKnicks01
Employees Worked With
Kaz Zahrieh
December 18, 2018
Awesome experience!!! Would 100% recommend! I went looking for a new car not expecting to buy a car right away. Just went to text drive cars. Steve Critchfield helped my boyfriend and I. Neve I went looking for a new car not expecting to buy a car right away. Just went to text drive cars. Steve Critchfield helped my boyfriend and I. Never once was he pushy with buying from him, he was very respectful and was willing to work with us. I would 100% recommend this dealership to everyone I know who’s in need of a new car! More
by Briedarrow
Employees Worked With
Eddie Mcgeehan, Steve Critchfield
December 12, 2018
New Car purchase Excellent experience at Bridgewater Acura. This is my 3rd purchase at the dealership. I visited and test drove the TLX A spec at several dealerships Excellent experience at Bridgewater Acura. This is my 3rd purchase at the dealership. I visited and test drove the TLX A spec at several dealerships and Ralph was by far the most knowledgeable and shared his opinion on several concerns. John , the sales manager , was also very helpful and his professional attitude was comforting. Tina was also a pleasure to work with. Overall an exceptional and stress free experience. More
by Bankshot68
Employees Worked With
Eddie Mcgeehan, Tina Castagnola, John Neals, Ralph Casbarro
December 12, 2018
Great Experience Even Though We Didn't Purchase My wife and I were looking for a vehicle online. We live in Maryland and came across a vehicle at this dealership. We reached out to the dealership an My wife and I were looking for a vehicle online. We live in Maryland and came across a vehicle at this dealership. We reached out to the dealership and received a response almost immediately. The price was a tad bit higher than we were comfortable with, but Scott assisted us with negotiating a price that we both were comfortable with. Our experience working with Scott was amazing. Unfortunately, we were not able to purchase, no fault of Scott's or the dealership. At the last minute we decided to purchase a different vehicle. Exceptional customer service is one of the main things my wife and I look for and we definitely received that. I would highly recommend this dealership. The process was quick and there were no games which I really appreciate. It was a pleasure working with Scott, hopefully we will be able to work together in the future. More
by E.A.
Employees Worked With
Scott Doyle
December 12, 2018
Great Experienece My husband walked in here after finding a car online that he had extensively researched. We had been to other area dealerships and been given hours of My husband walked in here after finding a car online that he had extensively researched. We had been to other area dealerships and been given hours of run around (6+ hours and no firm price). After 1 hour with Dom, we were able to reach a price compromise and start moving forward on paperwork. The process was painless and everyone was really professional. The dealership interior is really lovely as well. Obie helped us finance the vehicle, and was able to get us 4.25% on an interest rate when we were previously quoted 5.99%. A few days after purchasing, we noticed the tire had a slow leak. The tire was replaced a day later, no charge. Overall, we would only return to this area dealer to serve our needs on new/used cars because of their speedy turnaround, integrity, and willingness to stand behind their products. More
by ajlem
Employees Worked With
Obie Nwoye, Dominick O. Cirianni
December 10, 2018
Purchased Certified Pre-owned Acura Walked in sight unseen on the busiest Black Friday ever and Dominick stopped what he was doing to help me. Test drove several Acuras, talked pricing a Walked in sight unseen on the busiest Black Friday ever and Dominick stopped what he was doing to help me. Test drove several Acuras, talked pricing and model options, and I ended up purchasing a pre-owned TLX. Dominick had explained all vehicle features and choices. He was very friendly and easy-going and made the entire process smooth and painless. Obie was a great finance guy and actually recommended something in my best interests that I needed but had not thought of. The entire process was an overall enjoyable experience - they even had sandwiches -- and I highly recommend these guys. They're great! UPDATE 12/11 -- When I filled out the credit application, I believed I was applying via Acura Finance and not aware I was being submitted to multiple outside banks. I was accepted at one but simultaneously submitted to three other major banks. I recently have begun receiving rejection letters from these banks and am concerned this could lower my credit rating, which was 800+ when I got to the dealership. More
by chris1471
Employees Worked With
Obie Nwoye, Dominick O. Cirianni
